River Link Hotels
Guest Service Representative - Hotel Front Desk
River Link Hotels, Secaucus, New Jersey, us, 07094
Join to apply for the
Guest Service Representative - Hotel Front Desk
role at
River Link Hotels 1 year ago Be among the first 25 applicants Join to apply for the
Guest Service Representative - Hotel Front Desk
role at
River Link Hotels SureStay Hotel by Best Western Secaucus
is hiring for a hotel
Guest Service Representative
to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Best Western brand experience is preferred but not required.
Responsibilities
Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software (Jonas Chorum) Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at River Link Hotels by 2x Get notified about new Guest Service Representative jobs in
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Guest Service Representative - Hotel Front Desk
role at
River Link Hotels 1 year ago Be among the first 25 applicants Join to apply for the
Guest Service Representative - Hotel Front Desk
role at
River Link Hotels SureStay Hotel by Best Western Secaucus
is hiring for a hotel
Guest Service Representative
to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Best Western brand experience is preferred but not required.
Responsibilities
Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software (Jonas Chorum) Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at River Link Hotels by 2x Get notified about new Guest Service Representative jobs in
Secaucus, NJ . Guest Service Agent - The Fifth Avenue Hotel
Manhattan, NY $40,000.00-$42,000.00 1 month ago Premium Guest Services Representative Full Time
Front Desk Agent - Four Points Manhattan Soho - New York, NY
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Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Newark, NJ $40,000.00-$50,000.00 2 years ago Guest Services Representative (Mon - Fri, 12 p.m. - 8 p.m.)
New York, NY $51,000.24-$67,000.00 1 week ago Front Desk Agent - Full Time - Residence Inn by Marriott - Weehawken, NJ
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr