Synectics
Description:
Seeking a detail-oriented and highly organized Operations Support Specialist to assist with documentation, tracking, and process improvement tasks. This role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. Support operational efficiency through documentation, process flow management, and effective follow-up. Track and document operational tasks and workflows Maintain organized electronic filing systems using standard file naming conventions Support resolution efforts for process issues and service gaps Create folders, prepare documentation, and manage data inputs Collaborate with cross-functional teams to improve and streamline processes Follow up on outstanding tasks and ensure timely completion Provide internal customer service and support through clear communication Use SharePoint and Microsoft Office tools (Excel, Word, Outlook) effectively Qualifications:
Microsoft Excel (Intermediate to Advanced) Microsoft Word and Outlook Understanding of file naming conventions and folder management SharePoint experience PowerPoint (a plus) Strong attention to detail and organizational skills Proven ability to document, track, and follow up on tasks Familiarity with process flows and improvement methodologies Excellent written and verbal communication skills Demonstrated flexibility and adaptability Customer service mindset with problem-solving capabilities Experience as a resolution specialist or in a similar support role is a plus
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Seeking a detail-oriented and highly organized Operations Support Specialist to assist with documentation, tracking, and process improvement tasks. This role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. Support operational efficiency through documentation, process flow management, and effective follow-up. Track and document operational tasks and workflows Maintain organized electronic filing systems using standard file naming conventions Support resolution efforts for process issues and service gaps Create folders, prepare documentation, and manage data inputs Collaborate with cross-functional teams to improve and streamline processes Follow up on outstanding tasks and ensure timely completion Provide internal customer service and support through clear communication Use SharePoint and Microsoft Office tools (Excel, Word, Outlook) effectively Qualifications:
Microsoft Excel (Intermediate to Advanced) Microsoft Word and Outlook Understanding of file naming conventions and folder management SharePoint experience PowerPoint (a plus) Strong attention to detail and organizational skills Proven ability to document, track, and follow up on tasks Familiarity with process flows and improvement methodologies Excellent written and verbal communication skills Demonstrated flexibility and adaptability Customer service mindset with problem-solving capabilities Experience as a resolution specialist or in a similar support role is a plus
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.