Arkansas Staffing
Manager, Global Security Operations Center
Arkansas Staffing, Los Angeles, California, United States, 90079
Global Security Operations Center Manager
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The company's three core products are Snapchat, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. We're looking for a Global Security Operations Center Manager to join our team! As a member of Snap's Global Security team, you will aid in creating and iterating on processes and procedures that directly assist in protecting Snap's team members, offices, and technologies. Working from our Santa Monica, CA headquarters, you'll lead a 24/7 GSOC team that supports all Snap enterprises worldwide. Additionally, you'll develop and maintain our security technology capabilities and optimize our security preparedness and emergency response. What you'll do: Provide oversight and direction to the team members assigned to the Global Security Operations Center (GSOC), supervising performance behavior and results based on established operating procedures, guidelines, and expectations Oversee monitoring of and notifications/communications for security incidents, crisis response operations, and emerging threats impacting Snap people, facilities, and global operations Ensure the protection and support of our employees and assets through close coordination with our Intelligence and Risk Analysis, Crisis Management, and Security Operations teams and other business process service providers Ensure appropriate staffing levels are maintained and personnel are trained to fulfill critical functions at all times, with a focus on development and career pathing Administer and interface with security technology systems for global sites, to include access control, badging, intrusion detection, video analytics, incident management and CCTV elements Coordinate budgets and vendor relationships as assigned Serve as the first line of escalation for the Regional Security Operations Center, Control Rooms, and security officers globally, ensuring communication, cross training, support, and operational fundamentals are achieved Use technology, reporting, and investigative skills to lead response to security-related requests and resolve cases in a timely manner Develop and implement procedures as it relates to benchmarking and industry trends specific to technology, automation, directives, and standard operating procedures Be responsible for the training, metrics, and quality control elements of all GSOC products Provide strategic direction and lead GSOC team members in all activities and emerging issues, while establishing a program that will scale to Snap's business needs Seek out innovative solutions to enhance GSOC operations in partnership with Security Operations, Intelligence & Risk Analysis, Environmental Health & Safety, and Crisis Management team members. Knowledge, Skills & Abilities: Leadership skills, with an emphasis on customer service and collaboration Strong communication and social skills to work with all levels of the organization Experience working in building out security control centers to support global locations Experience developing or providing intelligence capabilities in a GSOC setting Consistent track record of using security technology and computer systems (Google Suite, Lenel, Incident Management Systems (Everbridge/VCC, ISOS), CCTV platforms (Milestone), travel security platforms, and radio dispatch systems) Strong understanding in incident response, crisis management, incident management, emergency response, and employee notification systems. Ability and desire to conduct creative problem solving and develop new standard procedures and training programs that scale with business operations Ability to ensure operational compliance, monitor global assets, and manage rapid notifications via mass communication tools Professional, eloquent, and use of good independent judgment and discretion Superb ability to maintain correspondence, discussions, and materials with the strictest confidence Strong ability to operate autonomously, and use discretion when dealing with sensitive information Advanced time management, ability to multitask, and strong attention to detail Minimum Qualifications: Bachelor's degree in criminal justice, homeland security, political science, international relations, security/intelligence studies, or a related field 5+ years as a Manager within a Command Center, GSOC, Emergency Operations Environment, or similar environment Ability to stay on your feet for extended periods of time and lift up to 30 lbs to support emergency response, incident management, and/or physical security operations 5+ years of people management experience This role requires regular onsite work at a Snap Office Location, at minimum 5 days a week Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation Preferred qualifications: 5+ years in an operational security leadership role Master's degree in a related field Industry certifications in related fields which include but are not limited to security management, incident and crisis management, intelligence, and investigations Strong familiarity and existing relationships with GSOCs, incident response centers, and/or emergency response centers in both the public and private sectors Current CPR and Basic First Aid certification
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The company's three core products are Snapchat, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. We're looking for a Global Security Operations Center Manager to join our team! As a member of Snap's Global Security team, you will aid in creating and iterating on processes and procedures that directly assist in protecting Snap's team members, offices, and technologies. Working from our Santa Monica, CA headquarters, you'll lead a 24/7 GSOC team that supports all Snap enterprises worldwide. Additionally, you'll develop and maintain our security technology capabilities and optimize our security preparedness and emergency response. What you'll do: Provide oversight and direction to the team members assigned to the Global Security Operations Center (GSOC), supervising performance behavior and results based on established operating procedures, guidelines, and expectations Oversee monitoring of and notifications/communications for security incidents, crisis response operations, and emerging threats impacting Snap people, facilities, and global operations Ensure the protection and support of our employees and assets through close coordination with our Intelligence and Risk Analysis, Crisis Management, and Security Operations teams and other business process service providers Ensure appropriate staffing levels are maintained and personnel are trained to fulfill critical functions at all times, with a focus on development and career pathing Administer and interface with security technology systems for global sites, to include access control, badging, intrusion detection, video analytics, incident management and CCTV elements Coordinate budgets and vendor relationships as assigned Serve as the first line of escalation for the Regional Security Operations Center, Control Rooms, and security officers globally, ensuring communication, cross training, support, and operational fundamentals are achieved Use technology, reporting, and investigative skills to lead response to security-related requests and resolve cases in a timely manner Develop and implement procedures as it relates to benchmarking and industry trends specific to technology, automation, directives, and standard operating procedures Be responsible for the training, metrics, and quality control elements of all GSOC products Provide strategic direction and lead GSOC team members in all activities and emerging issues, while establishing a program that will scale to Snap's business needs Seek out innovative solutions to enhance GSOC operations in partnership with Security Operations, Intelligence & Risk Analysis, Environmental Health & Safety, and Crisis Management team members. Knowledge, Skills & Abilities: Leadership skills, with an emphasis on customer service and collaboration Strong communication and social skills to work with all levels of the organization Experience working in building out security control centers to support global locations Experience developing or providing intelligence capabilities in a GSOC setting Consistent track record of using security technology and computer systems (Google Suite, Lenel, Incident Management Systems (Everbridge/VCC, ISOS), CCTV platforms (Milestone), travel security platforms, and radio dispatch systems) Strong understanding in incident response, crisis management, incident management, emergency response, and employee notification systems. Ability and desire to conduct creative problem solving and develop new standard procedures and training programs that scale with business operations Ability to ensure operational compliance, monitor global assets, and manage rapid notifications via mass communication tools Professional, eloquent, and use of good independent judgment and discretion Superb ability to maintain correspondence, discussions, and materials with the strictest confidence Strong ability to operate autonomously, and use discretion when dealing with sensitive information Advanced time management, ability to multitask, and strong attention to detail Minimum Qualifications: Bachelor's degree in criminal justice, homeland security, political science, international relations, security/intelligence studies, or a related field 5+ years as a Manager within a Command Center, GSOC, Emergency Operations Environment, or similar environment Ability to stay on your feet for extended periods of time and lift up to 30 lbs to support emergency response, incident management, and/or physical security operations 5+ years of people management experience This role requires regular onsite work at a Snap Office Location, at minimum 5 days a week Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation Preferred qualifications: 5+ years in an operational security leadership role Master's degree in a related field Industry certifications in related fields which include but are not limited to security management, incident and crisis management, intelligence, and investigations Strong familiarity and existing relationships with GSOCs, incident response centers, and/or emergency response centers in both the public and private sectors Current CPR and Basic First Aid certification