Senior System Engineer

Job DescriptionJob Descriptionn

Overview:
We are actively seeking a Senior System Engineer with expertise in Cisco Unified Contact Center Express (UCCX) , Cisco Unified Communications Manager (CUCM) , and Cisco Unity Connection (CUC) . This role involves enhanced call routing , technical implementation support , and Level 2 and 3 technical support for large-scale telephony environments. The ideal candidate will also provide training and knowledge transfer to the Telephony Services staff.

& Key Responsibilities: n

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  Design and implement solutions for Cisco Unified Contact Center Express (UCCX ) to meet enhanced call routing and call center functional requirements.

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  Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC telephony environments.

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  Develop process design and service design package documentation for system configurations and deployments.

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  Conduct training sessions and knowledge transfer for Telephony Services staff to optimize system usage and troubleshooting.

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  Collaborate with team members to ensure seamless integration and operation of Cisco telephony systems.

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  Troubleshoot and resolve complex technical issues related to UCCX, CUCM, and CUC environments.

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  Stay updated with the latest industry trends and technologies to enhance service delivery and improve system performance.

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& Must-Have Qualifications: n

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  5+ years of experience with Cisco Unified Contact Center Express (UCCX) .

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  5+ years of experience with Cisco Unified Communications Manager (CUCM) .

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  5+ years of experience with Cisco Unity Connection (CUC) .

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  Proven experience in designing and implementing Cisco telephony solutions .

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  Strong problem-solving skills and the ability to work independently .

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  Excellent communication and interpersonal skills .

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  Ability to train and mentor team members effectively.

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  Ability to work onsite two days a week in Lansing, MI .

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  Adherence to the specific resume format required for submission to the Reflik portal .

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& Experience: n

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  Advanced experience with telephony call routing and network optimization .

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  Experience with integration projects involving Cisco telephony systems .

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  Familiarity with cloud-based communication solutions and VoIP technologies .

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  Knowledge of network configurations and security protocols in telephony environments.

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