ASM Research
The M365 Systems Administrator supports the deployment, administration, and sustainment of the Microsoft 365 environment for the Department of Energy Office of Science. This role involves managing and maintaining Exchange Online, Teams (including voice services), SharePoint Online, OneDrive, and Azure Active Directory (Entra ID). The M365 Administrator helps ensure the secure, compliant, and efficient operation of M365 services in alignment with DOE standards and federal policies. This position is on-site at Lemont IL, supporting day-to-day operations and contributing to service improvements.
Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD / Entra ID. Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies. Assist in managing guest account lifecycle and Azure AD B2B external collaboration settings. Maintain Exchange hybrid mail flow and assist in mailbox and distribution group management. Configure and support calendar sharing, shared mailboxes, and resource mailboxes. Provide Tier II/Tier III support for M365-related incidents and service requests. Perform monthly server patching of Azure and on-premises infrastructure. Support the implementation of DLP, retention policies, and sensitivity labels. Conduct content searches and assist with eDiscovery requests as directed. Generate basic reports on M365 service health, licensing, and usage. Assist in M365 service updates, feature deployments, and configuration changes. Use PowerShell to perform routine administrative tasks (with guidance as needed). Collaborate with senior administrators, cybersecurity, and networking teams to support secure operations. Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. 5-8 years of experience in M365 administration or enterprise messaging support. Preferred Certifications
Microsoft 365 Certified: Messaging Administrator Associate. Microsoft 365 Certified: Teams Administrator Associate. Microsoft Certified: Azure Administrator Associate. ITIL® 4 Foundation (preferred for federal process alignment).
Other Job Specific Skills
The candidate should be proficient or demonstrate strong working knowledge in the following areas: • Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive) • Azure AD / Entra ID (basic hybrid identity management, Conditional Access, MFA) • Exchange Hybrid mail flow, mailbox management, and mail routing • Microsoft Teams (voice setup, number assignment, policies) • Azure AD B2B / guest account support • Calendar/resource sharing, shared mailboxes • Information Protection basics (DLP, retention, sensitivity labels) • Compliance center basics, content search • PowerShell scripting for M365 (routine tasks) • Strong documentation and procedural skills • Understanding of security and compliance requirements in a federal environment (NIST 800-53, FIPS 140-3, FedRAMP - preferred)
Communications / Interpersonal Contacts
Effective communication and interpersonal skills are critical to the success of the M365 Operations Administrator. This position requires the ability to clearly convey technical information, collaborate with team members and leadership, and contribute to a positive and accountable work environment. • Strong Communication Skills: Clearly explains technical concepts to peers, leadership, and customers. • Proactive Follow-Up: Ensures assigned tasks and incidents are addressed in a timely manner without requiring constant oversight. • Multitasking Ability: Manages multiple tasks and priorities efficiently. • Productivity and Efficiency: Delivers accurate, high-quality work within expected timelines. • Self-Motivation: Works independently on assigned tasks and seeks guidance when appropriate.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD / Entra ID. Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies. Assist in managing guest account lifecycle and Azure AD B2B external collaboration settings. Maintain Exchange hybrid mail flow and assist in mailbox and distribution group management. Configure and support calendar sharing, shared mailboxes, and resource mailboxes. Provide Tier II/Tier III support for M365-related incidents and service requests. Perform monthly server patching of Azure and on-premises infrastructure. Support the implementation of DLP, retention policies, and sensitivity labels. Conduct content searches and assist with eDiscovery requests as directed. Generate basic reports on M365 service health, licensing, and usage. Assist in M365 service updates, feature deployments, and configuration changes. Use PowerShell to perform routine administrative tasks (with guidance as needed). Collaborate with senior administrators, cybersecurity, and networking teams to support secure operations. Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. 5-8 years of experience in M365 administration or enterprise messaging support. Preferred Certifications
Microsoft 365 Certified: Messaging Administrator Associate. Microsoft 365 Certified: Teams Administrator Associate. Microsoft Certified: Azure Administrator Associate. ITIL® 4 Foundation (preferred for federal process alignment).
Other Job Specific Skills
The candidate should be proficient or demonstrate strong working knowledge in the following areas: • Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive) • Azure AD / Entra ID (basic hybrid identity management, Conditional Access, MFA) • Exchange Hybrid mail flow, mailbox management, and mail routing • Microsoft Teams (voice setup, number assignment, policies) • Azure AD B2B / guest account support • Calendar/resource sharing, shared mailboxes • Information Protection basics (DLP, retention, sensitivity labels) • Compliance center basics, content search • PowerShell scripting for M365 (routine tasks) • Strong documentation and procedural skills • Understanding of security and compliance requirements in a federal environment (NIST 800-53, FIPS 140-3, FedRAMP - preferred)
Communications / Interpersonal Contacts
Effective communication and interpersonal skills are critical to the success of the M365 Operations Administrator. This position requires the ability to clearly convey technical information, collaborate with team members and leadership, and contribute to a positive and accountable work environment. • Strong Communication Skills: Clearly explains technical concepts to peers, leadership, and customers. • Proactive Follow-Up: Ensures assigned tasks and incidents are addressed in a timely manner without requiring constant oversight. • Multitasking Ability: Manages multiple tasks and priorities efficiently. • Productivity and Efficiency: Delivers accurate, high-quality work within expected timelines. • Self-Motivation: Works independently on assigned tasks and seeks guidance when appropriate.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.