Revic
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Customer Success Manager
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Revic 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager
role at
Revic Get AI-powered advice on this job and more exclusive features. Create exceptional customer experiences for next-generation revenue technology
About Revic
Revic is an innovative, seed-stage company transforming how revenue teams operate through advanced AI-driven agents. We're building the future of sales, empowering teams to focus on fewer, better opportunities, accelerating growth through AI-powered insights and precision.
Role Overview
We're seeking an AI-native Customer Success Manager who will be instrumental in scaling our customer experience as we grow from early access to mainstream adoption. This role requires someone who can bridge the gap between cutting-edge AI technology and practical business outcomes, working directly with our leadership team to ensure customer needs influence product evolution and business growth.
Key Responsibilities
Drive Customer Outcomes: Ensure customers achieve measurable results using Revic's collective memory system, focusing on improved account prioritization, research efficiency, and sales velocity Cross-Functional Collaboration: Partner with the Head of Product to translate customer feedback into actionable product insights, work with growth leadership on expansion strategies and customer advocacy programs, and provide regular strategic reports to the leadership team on customer health and competitive intelligence Onboarding Excellence: Design and execute seamless onboarding experiences that quickly demonstrate value to move customers from setup to active usage within their first 30 days Voice of Customer: Serve as an advocate for customer needs across internal teams, systematically collecting and analyzing customer feedback to inform product roadmap decisions Success Metrics Ownership: Own key customer success metrics including time-to-value, product adoption, and durable usage AI-Native Process: Create and execute customer success playbooks and customer programs that scale with AI as the customer base grows
Required Qualifications
5+ years in customer success, account management, or sales roles, preferably in B2B SaaS 2+ years working with AI/ML products or enterprise sales technology Proven track record of managing enterprise accounts with ACV >$50K Experience working in fast-growing startups (Seed–Series B stage preferred) Deep understanding of sales processes and revenue operations Familiarity with CRM systems (Salesforce, HubSpot) and sales engagement platforms Basic understanding of AI/ML concepts and ability to explain technical features to business users Proficiency with customer success platforms (Gainsight, ChurnZero, or similar) Strategic thinking with ability to see the big picture while executing on tactical details Data-driven approach with comfort using metrics and analytics to drive decisions Exceptional communication skills with ability to present to leadership roles Creative problem-solving approach to complex customer challenges Strong empathy and deep understanding of customer needs with effective advocacy skills
Preferred Qualifications
MBA or equivalent business education Experience with agentic AI or conversation intelligence platforms Background in revenue operations or sales enablement Previous experience at companies like Outreach, SalesLoft, Gong, or similar sales tech vendors Track record of customer advocacy program development
Why Revic
Executive Exposure: Collaboration with CEO and leadership team Fast-paced growth: Opportunity to scale processes and build best practices towards company value and industry leadership Cross-Functional Impact: Influence product, growth, and customer experience Ground-Floor Opportunity: Fast-paced role in the rapidly growing sales AI market Competitive base salary: $80,000 - $100,000 (based on experience) Equity package: Meaningful ownership in a fast-growing company Standard benefits: Health, dental, vision, 401k Hybrid flexibility: 3 days in-office (San Francisco), 2 days remote Cutting-edge technology: Work with the latest AI tools and platforms Customer-centric culture: Direct impact on customer outcomes and business success
Join us in building the future of revenue. If you're passionate about customer success, excited by cutting-edge technology, and ready to make a significant impact in a fast-growing company, we'd love to hear from you.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Revic by 2x Get notified about new Customer Success Manager jobs in
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Customer Success Manager
role at
Revic 1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager
role at
Revic Get AI-powered advice on this job and more exclusive features. Create exceptional customer experiences for next-generation revenue technology
About Revic
Revic is an innovative, seed-stage company transforming how revenue teams operate through advanced AI-driven agents. We're building the future of sales, empowering teams to focus on fewer, better opportunities, accelerating growth through AI-powered insights and precision.
Role Overview
We're seeking an AI-native Customer Success Manager who will be instrumental in scaling our customer experience as we grow from early access to mainstream adoption. This role requires someone who can bridge the gap between cutting-edge AI technology and practical business outcomes, working directly with our leadership team to ensure customer needs influence product evolution and business growth.
Key Responsibilities
Drive Customer Outcomes: Ensure customers achieve measurable results using Revic's collective memory system, focusing on improved account prioritization, research efficiency, and sales velocity Cross-Functional Collaboration: Partner with the Head of Product to translate customer feedback into actionable product insights, work with growth leadership on expansion strategies and customer advocacy programs, and provide regular strategic reports to the leadership team on customer health and competitive intelligence Onboarding Excellence: Design and execute seamless onboarding experiences that quickly demonstrate value to move customers from setup to active usage within their first 30 days Voice of Customer: Serve as an advocate for customer needs across internal teams, systematically collecting and analyzing customer feedback to inform product roadmap decisions Success Metrics Ownership: Own key customer success metrics including time-to-value, product adoption, and durable usage AI-Native Process: Create and execute customer success playbooks and customer programs that scale with AI as the customer base grows
Required Qualifications
5+ years in customer success, account management, or sales roles, preferably in B2B SaaS 2+ years working with AI/ML products or enterprise sales technology Proven track record of managing enterprise accounts with ACV >$50K Experience working in fast-growing startups (Seed–Series B stage preferred) Deep understanding of sales processes and revenue operations Familiarity with CRM systems (Salesforce, HubSpot) and sales engagement platforms Basic understanding of AI/ML concepts and ability to explain technical features to business users Proficiency with customer success platforms (Gainsight, ChurnZero, or similar) Strategic thinking with ability to see the big picture while executing on tactical details Data-driven approach with comfort using metrics and analytics to drive decisions Exceptional communication skills with ability to present to leadership roles Creative problem-solving approach to complex customer challenges Strong empathy and deep understanding of customer needs with effective advocacy skills
Preferred Qualifications
MBA or equivalent business education Experience with agentic AI or conversation intelligence platforms Background in revenue operations or sales enablement Previous experience at companies like Outreach, SalesLoft, Gong, or similar sales tech vendors Track record of customer advocacy program development
Why Revic
Executive Exposure: Collaboration with CEO and leadership team Fast-paced growth: Opportunity to scale processes and build best practices towards company value and industry leadership Cross-Functional Impact: Influence product, growth, and customer experience Ground-Floor Opportunity: Fast-paced role in the rapidly growing sales AI market Competitive base salary: $80,000 - $100,000 (based on experience) Equity package: Meaningful ownership in a fast-growing company Standard benefits: Health, dental, vision, 401k Hybrid flexibility: 3 days in-office (San Francisco), 2 days remote Cutting-edge technology: Work with the latest AI tools and platforms Customer-centric culture: Direct impact on customer outcomes and business success
Join us in building the future of revenue. If you're passionate about customer success, excited by cutting-edge technology, and ready to make a significant impact in a fast-growing company, we'd love to hear from you.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Revic by 2x Get notified about new Customer Success Manager jobs in
San Francisco, CA . Associate Customer Success Manager (HVLT)
San Francisco, CA $79,200.00-$110,000.00 3 days ago United States $80,000.00-$110,000.00 2 weeks ago San Francisco, CA $72,000.00-$108,000.00 3 days ago San Francisco, CA $120,000.00-$140,000.00 1 day ago San Francisco, CA $65,000.00-$90,000.00 2 weeks ago San Francisco, CA $130,000.00-$190,000.00 2 weeks ago San Francisco, CA $120,000.00-$160,000.00 1 month ago San Francisco, CA $105,000.00-$130,000.00 4 weeks ago Customer Success Manager II, Global Strategic
San Francisco, CA $100,000.00-$110,000.00 2 weeks ago Enterprise Customer Success Manager, AMER
Manager, Customer Experience (West Coast)
San Francisco, CA $123,100.00-$154,200.00 6 days ago Customer Experience Analyst Lead (Customer Support)
Oakland, CA $100,000.00-$130,000.00 7 hours ago San Francisco, CA $120,000.00-$170,000.00 1 day ago San Francisco, CA $110,000.00-$160,000.00 2 weeks ago San Mateo, CA $130,000.00-$175,000.00 1 month ago San Francisco, CA $88,000.00-$132,000.00 18 hours ago San Francisco, CA $145,000.00-$160,000.00 2 weeks ago San Francisco, CA $90,000.00-$120,000.00 1 month ago Senior Manager - Customer Success Operations
Oakland, CA $188,789.28-$235,986.59 1 week ago San Francisco, CA $120,000.00-$140,000.00 2 weeks ago San Francisco, CA $90,000.00-$110,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr