University of North Carolina - Chapel Hill
Director of Continuous Improvement, Staff Development and Engagement (CISDE)
University of North Carolina - Chapel Hill, Elkins Hills, North Carolina, United States
Posting Information
Posting Information
Department SCE - Cont Imp Staff Dev Eng-215500
Career Area Other
Posting Open Date 08/21/2025
Application Deadline 09/03/2025
Open Until Filled No
Position Type Permanent Staff (EHRA NF)
Working Title Director of Continuous Improvement, Staff Development and Engagement (CISDE)
Appointment Type EHRA Non-Faculty
Position Number 20072052
Vacancy ID NF0009251
Full Time/Part Time Full-Time Permanent
FTE 1
Hours per week 40
Position Location North Carolina, US
Hiring Range Commensurate with experience
Proposed Start Date 10/01/2025
Position Information
Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the
University of North Carolina at Chapel Hill
consistently ranks as
one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of
professional training opportunities
for career growth, skill development and lifelong learning and enjoy
exclusive perks
for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events.
UNC -Chapel Hill offers full-time employees a
comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit The Continuous Improvement, Staff Development and Engagement ( CISDE ) department provides campus wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, web travel, time information management ( TIM ) system and customer billing management. The department provides the opportunity for faculty or staff who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. Within the division of Finance and Operations (F&O),
CISDE
facilitates continuous improvement through business process improvement, lean methodology and internal training programs.
CISDE
also coordinates leadership training, professional development and compliance and safety training for staff within F&O.
Position Summary The Director of Continuous Improvement, Staff Development and Engagement ( CISDE ) leads this department within the Finance and Operations Service Center of Excellence ( SCE ). This includes leading the Division of Finance and Operation's business process improvement, training, professional development and engagement functions. As the lead for business process improvement efforts, address evolving enterprise systems and technology, burdensome procedures and processes and the need to operate with innovation, agility and efficiency. Responsible for overseeing the planning, execution, and successful delivery of projects across the organization's customer base, while managing the change processes associated with these projects. Additionally, the position provides strategic guidance to the Learning and Development team that fosters excellence in employee performance and enables ongoing, dynamic career development through continual, ever-expanding learning opportunities and workforce development.
Additionally, this department provides campus-wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, travel and expense cards, Concur, the time information management ( TIM ) system and customer billing management.
CISDE
also provides University employees who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. The department also coordinates leadership training, professional development and compliance and safety training for all
SCE
customers.
Minimum Education and Experience Requirements Masters with 2+ years supervisory experience and 7+ years of relevant experience; or Bachelor's with 4+ years supervisory experience and 7+ years of relevant experience
Required Qualifications, Competencies, and Experience A bachelor's degree in business administration, education, organizational development, or a related field with prior experience in a position of comparable scope and complexity may be considered.
A minimum of 3 years of management-level experience in a related field with a demonstrated background in facilitation, business process reengineering and training. The successful candidate will be technologically savvy, innovative, customer focused, and a collaborative leader.
Demonstrated experience in successful business process reengineering, planning, analysis; management skills that balance strategic, industry, business, and people factors; experience leading knowledgeable subject matter experts, and developing staff; leading project management and change management functions; exceptional written, verbal, and presentation skills; coalition building, facilitation and collaboration skills.
Strong knowledge of instructional design and adult learning principles. Proven ability to develop and deliver engaging training programs. Proven ability to manage complex projects and lead change management initiatives.
Preferred Qualifications, Competencies, and Experience * Proficiency in learning management systems ( LMS ) and training software. * Proficiency in data analysis tools and process mapping software (e.g., Visio, Minitab). * Lean Six Sigma green belt or higher certification. *
PROSCI
or other change management certification. * Adult learning theory and application. * Project management skills, including proficiency in project management software. * Design thinking methodology and implementation.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities Not Applicable.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/305560
Posting Contact Information
Department Contact Name and Title Rachel Traver, Human Resources Specialist
Department Contact Telephone or Email rach26@ad.unc.edu
Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.
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Posting Information
Department SCE - Cont Imp Staff Dev Eng-215500
Career Area Other
Posting Open Date 08/21/2025
Application Deadline 09/03/2025
Open Until Filled No
Position Type Permanent Staff (EHRA NF)
Working Title Director of Continuous Improvement, Staff Development and Engagement (CISDE)
Appointment Type EHRA Non-Faculty
Position Number 20072052
Vacancy ID NF0009251
Full Time/Part Time Full-Time Permanent
FTE 1
Hours per week 40
Position Location North Carolina, US
Hiring Range Commensurate with experience
Proposed Start Date 10/01/2025
Position Information
Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the
University of North Carolina at Chapel Hill
consistently ranks as
one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of
professional training opportunities
for career growth, skill development and lifelong learning and enjoy
exclusive perks
for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events.
UNC -Chapel Hill offers full-time employees a
comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit The Continuous Improvement, Staff Development and Engagement ( CISDE ) department provides campus wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, web travel, time information management ( TIM ) system and customer billing management. The department provides the opportunity for faculty or staff who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. Within the division of Finance and Operations (F&O),
CISDE
facilitates continuous improvement through business process improvement, lean methodology and internal training programs.
CISDE
also coordinates leadership training, professional development and compliance and safety training for staff within F&O.
Position Summary The Director of Continuous Improvement, Staff Development and Engagement ( CISDE ) leads this department within the Finance and Operations Service Center of Excellence ( SCE ). This includes leading the Division of Finance and Operation's business process improvement, training, professional development and engagement functions. As the lead for business process improvement efforts, address evolving enterprise systems and technology, burdensome procedures and processes and the need to operate with innovation, agility and efficiency. Responsible for overseeing the planning, execution, and successful delivery of projects across the organization's customer base, while managing the change processes associated with these projects. Additionally, the position provides strategic guidance to the Learning and Development team that fosters excellence in employee performance and enables ongoing, dynamic career development through continual, ever-expanding learning opportunities and workforce development.
Additionally, this department provides campus-wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, travel and expense cards, Concur, the time information management ( TIM ) system and customer billing management.
CISDE
also provides University employees who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. The department also coordinates leadership training, professional development and compliance and safety training for all
SCE
customers.
Minimum Education and Experience Requirements Masters with 2+ years supervisory experience and 7+ years of relevant experience; or Bachelor's with 4+ years supervisory experience and 7+ years of relevant experience
Required Qualifications, Competencies, and Experience A bachelor's degree in business administration, education, organizational development, or a related field with prior experience in a position of comparable scope and complexity may be considered.
A minimum of 3 years of management-level experience in a related field with a demonstrated background in facilitation, business process reengineering and training. The successful candidate will be technologically savvy, innovative, customer focused, and a collaborative leader.
Demonstrated experience in successful business process reengineering, planning, analysis; management skills that balance strategic, industry, business, and people factors; experience leading knowledgeable subject matter experts, and developing staff; leading project management and change management functions; exceptional written, verbal, and presentation skills; coalition building, facilitation and collaboration skills.
Strong knowledge of instructional design and adult learning principles. Proven ability to develop and deliver engaging training programs. Proven ability to manage complex projects and lead change management initiatives.
Preferred Qualifications, Competencies, and Experience * Proficiency in learning management systems ( LMS ) and training software. * Proficiency in data analysis tools and process mapping software (e.g., Visio, Minitab). * Lean Six Sigma green belt or higher certification. *
PROSCI
or other change management certification. * Adult learning theory and application. * Project management skills, including proficiency in project management software. * Design thinking methodology and implementation.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities Not Applicable.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/305560
Posting Contact Information
Department Contact Name and Title Rachel Traver, Human Resources Specialist
Department Contact Telephone or Email rach26@ad.unc.edu
Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.
#J-18808-Ljbffr