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Intuit

Director, Social Media & Influencer

Intuit, Mountain View

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Overview

Reporting to Intuit’s VP, Brand Marketing, the Director, Social Media & Influencer will lead all aspects of Intuit's social media presence and strategy. The role includes:

  • Leading social media and influencer strategy for branded channels, aligning with company-wide programs.
  • Developing a Center of Excellence (CoE) for social media strategy, including playbooks and best practices.
  • Transforming Intuit’s social presence into a customer-facing platform, ensuring a unified message.
  • Managing a high-performing social media team of 4-5 direct reports.

Leadership Skills

  • Ability to execute with excellence and deliver results.
  • Strategic, analytical, customer-obsessed, data-driven thinker.
  • Experience leading cross-functional teams and fostering collaboration.
  • Exceptional communication skills for content creation and stakeholder engagement.
  • Proven experience in transformation and team-building.

Experience

  • 10-15 years in social media programs for leading brands.
  • Global experience with top brands, preferably in fast-moving categories.
  • Experience in brand transformation and launching market-shaping products.
  • Experience managing major campaigns and partnerships, including influencer collaborations.

Critical Skills

  • Transformational and boundaryless leadership.
  • Building a high-performance, inclusive culture.
  • Expertise in brand strategy, social media, and internet trends.
  • Results-driven resource allocation and decision-making.
  • Operational excellence in marketing processes.

Software Proficiency

  • Tools like Photoshop, InDesign, CaptureOne, Premiere, Final Cut Pro, CapCut.
  • Social media analytics tools for performance monitoring.

Leadership & Strategy

Lead the development of a data-driven social media strategy aligned with business goals, including:

  • Defining brand architecture across platforms.
  • Creating engaging content, emphasizing short-form video, live streams, and interactive content.
  • Managing content creation and curation to translate complex products into relatable narratives.
  • Building and amplifying UGC and influencer programs.

Data-Driven Optimization

  • Monitor and analyze social metrics, optimize strategies based on insights.
  • Utilize analytics and AI tools for content and audience targeting.
  • Feed social data into AI systems for continuous improvement.

Cross-Functional Collaboration

  • Partner with marketing, PR, product, creative, HR, and sales teams.
  • Monitor online conversations, manage reputation, and develop crisis strategies.
  • Ensure brand consistency and compliance, embodying the brand voice.

Strategic Vision & Innovation

  • Stay current with social media trends and emerging platforms.
  • Integrate new trends like employee content, social commerce, and private communities.
  • Adapt strategies for platforms like LinkedIn, Facebook, Twitter, TikTok.

Intuit offers a competitive compensation package, including base salary ($262,500 - $355,500 depending on location), bonuses, equity, and benefits. Pay is based on experience, skills, and location. The role is full-time, senior-level, in the Marketing and Sales function within Software Development.

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