Diverse Lynx
Role: ServiceNow Platform Developer
Location: WALTHAM, MA- Onsite
Contract Role
Key Responsibilities
Requirement Analysis Analyzing business requirements and translating them into technical solutions within the ServiceNow platform.Platform Development Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and WorkflowsFlows.Integration Development Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.Customization and Configuration Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.ServiceNow Administration Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.Platform Upgrades and Patching Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations.Problem Resolution Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.Implement workflows, business rules, and automation to streamline processes and improve user experience.Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.Provide training and support to end users and junior team members as needed.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.