SnugZ USA
Collections & Accounts Receivable Specialist
SnugZ USA, West Jordan, Utah, United States, 84084
Collections & Accounts Receivable Specialist
We are seeking a detail-oriented and proactive Collections & Accounts Receivable Specialist to join our team. This role is responsible for managing customer accounts, ensuring timely collections, reconciling accounts, and supporting overall accounts receivable activities. The ideal candidate will have strong communication skills, a customer service mindset, and experience in accounts receivable and collections. Key Responsibilities Monitor customer accounts to identify overdue balances and follow up on outstanding payments. Proactively contact customers via phone, email, and written communication to resolve past due accounts. Maintain accurate records of collections activity and payment agreements in the ERP/Accounting system. Apply customer payments and reconcile accounts to ensure accuracy. Research and resolve billing discrepancies or customer disputes in collaboration with internal teams. Generate and distribute monthly customer statements and aging reports. Work closely with the sales and customer service teams to support customer relationships while maintaining payment compliance. Recommend accounts for escalation, collection agencies, or write-offs as needed. Assist with month-end close processes, including reconciliations and reporting on AR aging. Support continuous improvement of collections and credit control processes. Qualifications 2+ years of experience in collections, accounts receivable, or credit/collections roles (manufacturing or distribution industry experience preferred). Strong understanding of AR processes, collections strategies, and credit principles. Excellent communication and negotiation skills with a professional and customer-focused approach. Proficiency in Microsoft Excel and ERP/accounting software. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Snugzusa LLC is an equal opportunity employer and is a supporter of diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are seeking a detail-oriented and proactive Collections & Accounts Receivable Specialist to join our team. This role is responsible for managing customer accounts, ensuring timely collections, reconciling accounts, and supporting overall accounts receivable activities. The ideal candidate will have strong communication skills, a customer service mindset, and experience in accounts receivable and collections. Key Responsibilities Monitor customer accounts to identify overdue balances and follow up on outstanding payments. Proactively contact customers via phone, email, and written communication to resolve past due accounts. Maintain accurate records of collections activity and payment agreements in the ERP/Accounting system. Apply customer payments and reconcile accounts to ensure accuracy. Research and resolve billing discrepancies or customer disputes in collaboration with internal teams. Generate and distribute monthly customer statements and aging reports. Work closely with the sales and customer service teams to support customer relationships while maintaining payment compliance. Recommend accounts for escalation, collection agencies, or write-offs as needed. Assist with month-end close processes, including reconciliations and reporting on AR aging. Support continuous improvement of collections and credit control processes. Qualifications 2+ years of experience in collections, accounts receivable, or credit/collections roles (manufacturing or distribution industry experience preferred). Strong understanding of AR processes, collections strategies, and credit principles. Excellent communication and negotiation skills with a professional and customer-focused approach. Proficiency in Microsoft Excel and ERP/accounting software. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Snugzusa LLC is an equal opportunity employer and is a supporter of diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.