Senior Implementation Engineer

Job Title: Senior Implementation Engineer Job Location: US-based, remote Job Type: Full-time, direct hire About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process — delivering faster, modern experiences for claims organizations of all sizes. Job Overview: The Senior Implementation Engineer at Snapsheet plays a crucial role in delivering and supporting our software products, working directly with enterprise and mid-market clients. This role is part of a small but dynamic team focused on implementing complex enterprise claims solutions in a fast-paced, results-oriented environment. This team is also responsible for building and maintaining a middleware service that delivers out-of-the-box (OOTB) integrations between Snapsheet’s claims platform and third-party solutions. An ideal candidate will have experience with similar integration platforms and/or strong proficiency with Ruby on Rails. Key Responsibilities & Duties: API Integration & Development: Work extensively with APIs for seamless client system integration, including developing and optimizing migration and integration tools and scripts. Assist and inform customers on API functionality and integration processes, providing technical support and training. Design and develop tools/scripts for data migration and system integration. Middleware Service Development & Maintenance: Contribute to the architecture, development, and maintenance of Snapsheet’s OOTB integration service. Ensure seamless interoperability between Snapsheet’s claims platform and third-party systems. Write maintainable and scalable code, primarily in Ruby on Rails, to support integrations. Customer Engagement & Technical Support: Provide technical guidance to clients on integration strategies and best practices. Deliver hands-on support and training related to API usage and integration challenges. Document integration processes and maintain clear technical documentation for internal and external stakeholders. Cross-functional Collaboration: Collaborate with Strategy and Implementation, Support, and Engineering teams to align technical solutions with business goals, ensure compatibility, and discuss project requirements, timelines, and deliverables. Qualifications: 5+ years of software implementation experience in a customer-facing role, preferably in Insurance or Insurtech domains. Proficiency in one or more programming languages (e.g., Ruby, JavaScript, Python). Extensive experience designing, developing, and troubleshooting integrations with APIs and web applications across multiple programming languages. Experience building/supporting middleware or integration-layer applications (Ruby on Rails preferred). Customer-oriented problem-solving skills and ability to provide hands-on support. Ability to analyze, design, and build complex processes. Exceptional communication, organizational, and time management skills. Strong sense of urgency and ownership to drive technical challenges to completion, working collaboratively with internal and client-facing technical resources. Benefits & Perks: Multiple health plans, dental, and vision coverage. Company-paid insurance options. Additional voluntary benefits. 401(k) with company match. Employee Assistance Program (EAP). Flexible PTO and holidays. Company events, swag, and growth opportunities. Compensation: Base salary range is $120,000–$150,000, depending on experience and location. *Note: We are unable to sponsor work visas at this time. We encourage diverse applicants, even if you don’t meet every qualification. We are committed to an inclusive workplace and provide accommodations for candidates with disabilities. Contact

talent@snapsheet.me

for assistance. Snapsheet is an Equal Opportunity Employer. We do not discriminate based on race, gender, age, religion, disability, veteran status, or other protected characteristics. #BI-Remote #LI-Remote Powered by JazzHR

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