Oso & Me is a fast-growing children’s lifestyle brand focused on elevated essentials with playful, functional design. We are seeking an experienced Operations & Customer Service Manager to oversee inventory, logistics, customer service, and 3PL operations as we continue to scale.
Key Responsibilities:
Inventory & Supply Chain Management
- Manage inventory levels across all systems and warehouses
- Oversee SKU setup, accuracy, and product lifecycle
- Coordinate restocks, transfers, and reorder timelines
- Align with production and sales teams on inventory planning
- Lead customer support efforts with a solutions-first mindset
- Resolve order issues and coordinate with fulfillment partners
- Collaborate with ecommerce and marketing to improve post-purchase experience
- Manage inbound and outbound shipments (domestic and international)
- Handle customs documentation and routing compliance
- Optimize freight costs and ensure timely deliveries
- Act as main contact for 3PL partners
- Monitor performance, accuracy, and issue resolution
- Manage returns and ensure proper processes are followed
Cross-Functional Collaboration
- Work closely with production, technical design, sales, and warehouse teams
- Align on shipping, packaging, and labeling needs
- Coordinate timelines for wholesale and DTC product launches
Process Optimization & Performance Tracking
- Develop and maintain SOPs for shipping, receiving, and routing
- Track operational KPIs (lead times, delivery accuracy, returns, etc.)
- Report regularly to leadership on performance metrics
Qualifications:
- 3–5 years experience in operations, logistics, or customer service (apparel/DTC preferred)
- Proficient in Google Sheets and Excel
- Strong 3PL and inventory management experience
- Familiarity with apparel production
- Bonus: Experience with ApparelMagic
- Strong attention to detail, problem-solving skills, and organizational abilities
Reports to: Senior Manager of Special Projects & Operations
- Comprehensive health, dental, and vision insurance
- Employee Discount
- Generous vacation and PTO package
- Flexible hybrid or remote work setup
- Creative and collaborative team culture
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-timeIndustries
Apparel & Fashion
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