Operations & Customer Service Manager

Oso & Me is a fast-growing children’s lifestyle brand focused on elevated essentials with playful, functional design. We are seeking an experienced Operations & Customer Service Manager to oversee inventory, logistics, customer service, and 3PL operations as we continue to scale. Key Responsibilities: Inventory & Supply Chain Management Manage inventory levels across all systems and warehouses Oversee SKU setup, accuracy, and product lifecycle Coordinate restocks, transfers, and reorder timelines Align with production and sales teams on inventory planning Lead customer support efforts with a solutions-first mindset Resolve order issues and coordinate with fulfillment partners Collaborate with ecommerce and marketing to improve post-purchase experience Manage inbound and outbound shipments (domestic and international) Handle customs documentation and routing compliance Optimize freight costs and ensure timely deliveries Act as main contact for 3PL partners Monitor performance, accuracy, and issue resolution Manage returns and ensure proper processes are followed Cross-Functional Collaboration Work closely with production, technical design, sales, and warehouse teams Align on shipping, packaging, and labeling needs Coordinate timelines for wholesale and DTC product launches Process Optimization & Performance Tracking Develop and maintain SOPs for shipping, receiving, and routing Track operational KPIs (lead times, delivery accuracy, returns, etc.) Report regularly to leadership on performance metrics Qualifications: 3–5 years experience in operations, logistics, or customer service (apparel/DTC preferred) Proficient in Google Sheets and Excel Strong 3PL and inventory management experience Familiarity with apparel production Bonus: Experience with ApparelMagic Strong attention to detail, problem-solving skills, and organizational abilities Reports to:

Senior Manager of Special Projects & Operations Comprehensive health, dental, and vision insurance Employee Discount Generous vacation and PTO package Flexible hybrid or remote work setup Creative and collaborative team culture Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Industries Apparel & Fashion Referrals increase your chances of interviewing at Oso & Me by 2x Sign in to set job alerts for “Customer Service Manager” roles.

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