Join to apply for the Client Success Manager, SEM role at Skai
1 day ago Be among the first 25 applicants
Join to apply for the Client Success Manager, SEM role at Skai
Get AI-powered advice on this job and more exclusive features.
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai Search SEM management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai Search to drive ROI for SEM initiatives.
The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.
Duties and Responsibilities:
● Partner with Skai Client Success Directors to actively build relationships with client partners
● Assist Client Success Directors in driving client retention, and identifying business growth opportunities
● Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
● Assist clients in basic implementation and usage of Skai products
● Provide technical support and search marketing best practice and strategy recommendations
● Communicating regularly with the customer to evaluate satisfaction
● Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
● Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
● To collaborate with Local and Social client success teams
● Energized by solving problems and finding opportunities to make clients successful
● Ensure client expectations are exceeded!
Requirements
● B.A. or B.S.
● Hands on SEM campaign implementation and management experience
● Ability to understand basic SEM analytics
● Ability to perform detailed client audits to identify client needs or workflow gaps
● 2+ years experience in client services and/or technical project management
● Ability to thrive in a fast paced environment with tight deadlines
● Ability to elicit client feedback to help direct continuous improvements for the Skai Search platform
● Phenomenal communication skills and organized project management
● Experience collaborating with a team both locally and virtually
● Organized and methodical, with excellent time management skills
● Skai or other SEM platform experience preferred
● Ability to travel occasionally
● Passion and dedication
● Desire to be the best
● Ability to work both independently and as part of a team
● Strong interpersonal communication skills - in writing and verbally
● Proven track-record of problem-solving
● Results oriented
The annual salary range for this position is $85,000-95,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.
Skai, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities:
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai, Inc is an E-Verify employer.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service, Marketing, and AdvertisingIndustries
Advertising Services, Software Development, and Marketing Services
Referrals increase your chances of interviewing at Skai by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
Get notified about new Customer Success Manager jobs in San Francisco, CA .
Associate Customer Success Manager (HVLT)
San Francisco, CA $79,200.00-$110,000.00 4 days ago
United States $80,000.00-$110,000.00 2 weeks ago
San Francisco, CA $120,000.00-$160,000.00 1 month ago
San Francisco, CA $72,000.00-$108,000.00 4 days ago
San Francisco, CA $120,000.00-$140,000.00 2 days ago
San Francisco, CA $90,000.00-$120,000.00 1 month ago
San Francisco, CA $145,000.00-$160,000.00 2 weeks ago
San Francisco, CA $80,000.00-$100,000.00 2 days ago
San Francisco, CA $120,000.00-$170,000.00 2 days ago
San Francisco, CA $130,000.00-$190,000.00 2 weeks ago
Enterprise Customer Success Manager (Remote)
San Francisco, CA $120,000.00-$160,000.00 3 days ago
San Francisco, CA $120,000.00-$140,000.00 2 weeks ago
Customer Success Manager - India (Remote)
San Mateo, CA $130,000.00-$175,000.00 1 month ago
San Francisco, CA $90,000.00-$150,000.00 2 months ago
San Mateo, CA $80,000.00-$165,000.00 5 months ago
San Francisco, CA $65,000.00-$90,000.00 2 weeks ago
San Francisco, CA $140,000.00-$190,000.00 9 months ago
San Francisco, CA $90,000.00-$115,000.00 2 months ago
San Ramon, CA $105,000.00-$135,000.00 2 months ago
Customer Success Manager (Social, Remote)
San Francisco, CA $75,000.00-$85,000.00 1 month ago
San Francisco County, CA $120,000.00-$150,000.00 2 weeks ago
Redwood City, CA $120,000.00-$170,000.00 2 weeks ago
San Francisco, CA $140,000.00-$160,000.00 1 month ago
San Francisco, CA $120,000.00-$160,000.00 3 months ago
Customer Success Manager- US/Canada (Remote)
Enterprise Customer Success Manager, AMER
San Francisco, CA $130,000.00-$180,000.00 1 month ago
Redwood City, CA $160,000.00-$180,000.00 1 month ago
San Francisco, CA $85,000.00-$115,000.00 1 month ago
San Francisco, CA $60,000.00-$120,000.00 5 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr