TEKsystems
Position: Patient Service Center Representative
Work enviroment: In office with potential of turning Hybrid (Once you have completed all of the training onsite 4+ weeks potential to go hybrid)
Pay: $20-$21/hr
Location/Address: Las Vegas, Nevada, 89113, United States
Schedule:
I n office!! May go to hybrid once they go perm but don't over promise - will be based on performance and a tiered structure based on tenure to qualify
training hours - 8am - 4:30pm
out of training - 7am-7pm window of availability required, will work an 8 hour shift between those hours, M-F. will not change or rotate once schedule is set
May offer OT as needed but never mandatory
Job Description:
Inbound call center environment - dual monitor set up with soft phone (headset & digital phone system)
Consistent call volume across different queues
60-85 calls / day / agent
Min performance expectation is 70 calls / day by month 3
Top performers take over 100 calls / day
Also measured on rate of transfer - success rate of resolving call without having to transfer to clinic
Average handle time - goal: under 4 min / call
Schedule adherence - reliability, following schedule for call readiness - "on time" = phone ready!
Centralized call line for all Intermountain clinics
scheduling patients
patients could call with symptoms and need notes sent to clinical teams
may transfer certain calls (not often)
Will work with Primary Care to start, and then be cross trained on different service lines based on performance
Service lines include:
primary care team - this is vast majority of calls and mostly elderly patients - a lot of apts are sick visits, wellness visits, regular scheduled visits - 3 main types of visits to schedule and will have a template guide for each scenario so they can effectively schedule per provider
specialty - cardiology, endo, physical medicine
oncology
women's health
pediatrics
All scheduling is done in EPIC
Phone system is Genesis
CRM is Salesforce
Use MS Office - Teams, Outlook
Do not have to quote co pays or financials but will need to understand whether a provider is contracted with patient's insurance - will reference knowledge base to make sure they can correctly schedule
Training:
Will be trained on Primary Care service level
Classroom setting first 2 weeks - learn company expectations + values, get trained on systems and how they schedule effectively, what each template means and how to find the resource in the knowledge base internally
Will also get a lot of training for calls when patients call in with "symptom calls" - how to direct them to clinical / emergency care
Mock calls in training session for role plays
2 weeks classroom + 1 week incubation
Incubation will be taking live calls with trainers in the room
Week 4 - do a side by side for 2 hours to "pass" testing with live shadow and then graduate training
No time off for 1st 30 days allowed
Will need to get approval for time away in advance
Holidays - if holiday falls on normal scheduled day, you can expect to be scheduled to work. They are fully closed on NY Day, Christmas Day, 4th of July, Thanksgiving
Qualifications/Skills:
customer service, call center, healthcare, healthcare csr, patient services, member services, customer support, customer service oriented, clinic front desk, referrals coordinator, referrals, medical records, EOB, explanation of benefits, customer service skills, inbound call
Additional Skills & Qualifications
Minimum Qualifications:
HS diploma or GED
1 year customer service experience involving interactions with customers in person and by phone
6 months call center
must know how to get a call done - manage communication flow, navigate the call flow (handle time)
NICE to Have Skills (Preferred not required):
healthcare industry experience - how a clinic works, types of calls they're servicing
(call center experience is more valuable than patient facing healthcare experience)
EPIC knowledge and experience
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Las Vegas,NV.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Work enviroment: In office with potential of turning Hybrid (Once you have completed all of the training onsite 4+ weeks potential to go hybrid)
Pay: $20-$21/hr
Location/Address: Las Vegas, Nevada, 89113, United States
Schedule:
I n office!! May go to hybrid once they go perm but don't over promise - will be based on performance and a tiered structure based on tenure to qualify
training hours - 8am - 4:30pm
out of training - 7am-7pm window of availability required, will work an 8 hour shift between those hours, M-F. will not change or rotate once schedule is set
May offer OT as needed but never mandatory
Job Description:
Inbound call center environment - dual monitor set up with soft phone (headset & digital phone system)
Consistent call volume across different queues
60-85 calls / day / agent
Min performance expectation is 70 calls / day by month 3
Top performers take over 100 calls / day
Also measured on rate of transfer - success rate of resolving call without having to transfer to clinic
Average handle time - goal: under 4 min / call
Schedule adherence - reliability, following schedule for call readiness - "on time" = phone ready!
Centralized call line for all Intermountain clinics
scheduling patients
patients could call with symptoms and need notes sent to clinical teams
may transfer certain calls (not often)
Will work with Primary Care to start, and then be cross trained on different service lines based on performance
Service lines include:
primary care team - this is vast majority of calls and mostly elderly patients - a lot of apts are sick visits, wellness visits, regular scheduled visits - 3 main types of visits to schedule and will have a template guide for each scenario so they can effectively schedule per provider
specialty - cardiology, endo, physical medicine
oncology
women's health
pediatrics
All scheduling is done in EPIC
Phone system is Genesis
CRM is Salesforce
Use MS Office - Teams, Outlook
Do not have to quote co pays or financials but will need to understand whether a provider is contracted with patient's insurance - will reference knowledge base to make sure they can correctly schedule
Training:
Will be trained on Primary Care service level
Classroom setting first 2 weeks - learn company expectations + values, get trained on systems and how they schedule effectively, what each template means and how to find the resource in the knowledge base internally
Will also get a lot of training for calls when patients call in with "symptom calls" - how to direct them to clinical / emergency care
Mock calls in training session for role plays
2 weeks classroom + 1 week incubation
Incubation will be taking live calls with trainers in the room
Week 4 - do a side by side for 2 hours to "pass" testing with live shadow and then graduate training
No time off for 1st 30 days allowed
Will need to get approval for time away in advance
Holidays - if holiday falls on normal scheduled day, you can expect to be scheduled to work. They are fully closed on NY Day, Christmas Day, 4th of July, Thanksgiving
Qualifications/Skills:
customer service, call center, healthcare, healthcare csr, patient services, member services, customer support, customer service oriented, clinic front desk, referrals coordinator, referrals, medical records, EOB, explanation of benefits, customer service skills, inbound call
Additional Skills & Qualifications
Minimum Qualifications:
HS diploma or GED
1 year customer service experience involving interactions with customers in person and by phone
6 months call center
must know how to get a call done - manage communication flow, navigate the call flow (handle time)
NICE to Have Skills (Preferred not required):
healthcare industry experience - how a clinic works, types of calls they're servicing
(call center experience is more valuable than patient facing healthcare experience)
EPIC knowledge and experience
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Las Vegas,NV.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.