Rakuten Rewards
VP, Loyalty & Retention Marketing
Rakuten Rewards, San Francisco, California, United States, 94199
Join to apply for the
VP, Loyalty & Retention Marketing
role at
Rakuten Rewards Join to apply for the
VP, Loyalty & Retention Marketing
role at
Rakuten Rewards Get AI-powered advice on this job and more exclusive features. Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork. Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
About Rakuten Rewards
Rakuten is a leading shopping platform that offers Cash Back on purchases from all your favorite brands. By partnering with thousands of brands in apparel, health and beauty, dining, grocery, travel, on-demand services, subscription boxes and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping experience, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten. For more information, visit Rakuten.com.
Job Summary:
We are seeking a visionary, data-driven, and customer-obsessed Vice President of Loyalty & Retention to lead our lifecycle marketing, member engagement, and loyalty strategy. This leader will be responsible for deepening user engagement, driving repeat activity, and increasing lifetime value across our entire membership base—from new joiners to long-time superfans. The VP will lead a cross-functional team to craft strategies that make Rakuten Rewards an indispensable daily habit and a household name in value-driven shopping. This role reports to the CMO, Rakuten Rewards.
Key Responsibilities:
Loyalty Strategy & Retention:
Own the end-to-end strategy for customer loyalty, membership tiers, and retention Define and scale the next generation of Rakuten’s loyalty program—driving emotional affinity and behavioral frequency Identify opportunities to evolve value propositions, tiers, reward structures, and gamification mechanics Drive the Rak+ paid membership growth strategy
Retention & Lifecycle Marketing:
Lead a high-performing team to design and execute multi-channel lifecycle campaigns (email, push, etc.) Increase member activation, engagement, and reactivation through personalized journeys and behavioral triggers Partner with Product & Engineering teams to build the tools and systems needed to execute at scale
Customer Segmentation & Insights:
Develop segmentation strategies that address the unique needs of high-LTV users, dormant shoppers, and new members Leverage data science, testing frameworks, and member feedback to continuously optimize strategies Champion a culture of experimentation, using insights to test, learn, and improve across cohorts
Cross-Functional Influence & Execution:
Serve as a senior voice of the customer across Marketing, Product, and Operations Collaborate with Brand, Growth Marketing, Product Marketing, and Product teams to ensure loyalty strategies are integrated into broader initiatives Influence executive stakeholders on key strategic investments and prioritization of member-first initiatives
Qualifications:
Strong background in performance marketing, fintech, retail, or consumer platforms Deep understanding of loyalty mechanics, gamification, behavioral triggers, and subscription/value-based models Exceptional ability to lead cross-functional teams, drive vision, and execute with operational rigor Data- and experimentation-driven mindset; highly skilled in using analytics and insights to drive retention outcomes Excellent communication and storytelling skills—capable of aligning diverse teams and influencing the C-suite Passion for delivering meaningful value to customers and building lifelong brand relationships
Minimum Requirements:
12+ years of experience in CRM, lifecycle marketing, or loyalty strategy, with at least 5 years in senior leadership roles Bachelor's Degree Required Master's Degree Preferred
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance
- Only be satisfied with complete success - Kaizen
Passionately Professional
- Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika
- Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction
- The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!!
- Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $157,464.00 - $293,760.00 annually
Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Marketing and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at Rakuten Rewards by 2x Get notified about new Vice President Marketing jobs in
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VP, Loyalty & Retention Marketing
role at
Rakuten Rewards Join to apply for the
VP, Loyalty & Retention Marketing
role at
Rakuten Rewards Get AI-powered advice on this job and more exclusive features. Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork. Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
About Rakuten Rewards
Rakuten is a leading shopping platform that offers Cash Back on purchases from all your favorite brands. By partnering with thousands of brands in apparel, health and beauty, dining, grocery, travel, on-demand services, subscription boxes and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping experience, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten. For more information, visit Rakuten.com.
Job Summary:
We are seeking a visionary, data-driven, and customer-obsessed Vice President of Loyalty & Retention to lead our lifecycle marketing, member engagement, and loyalty strategy. This leader will be responsible for deepening user engagement, driving repeat activity, and increasing lifetime value across our entire membership base—from new joiners to long-time superfans. The VP will lead a cross-functional team to craft strategies that make Rakuten Rewards an indispensable daily habit and a household name in value-driven shopping. This role reports to the CMO, Rakuten Rewards.
Key Responsibilities:
Loyalty Strategy & Retention:
Own the end-to-end strategy for customer loyalty, membership tiers, and retention Define and scale the next generation of Rakuten’s loyalty program—driving emotional affinity and behavioral frequency Identify opportunities to evolve value propositions, tiers, reward structures, and gamification mechanics Drive the Rak+ paid membership growth strategy
Retention & Lifecycle Marketing:
Lead a high-performing team to design and execute multi-channel lifecycle campaigns (email, push, etc.) Increase member activation, engagement, and reactivation through personalized journeys and behavioral triggers Partner with Product & Engineering teams to build the tools and systems needed to execute at scale
Customer Segmentation & Insights:
Develop segmentation strategies that address the unique needs of high-LTV users, dormant shoppers, and new members Leverage data science, testing frameworks, and member feedback to continuously optimize strategies Champion a culture of experimentation, using insights to test, learn, and improve across cohorts
Cross-Functional Influence & Execution:
Serve as a senior voice of the customer across Marketing, Product, and Operations Collaborate with Brand, Growth Marketing, Product Marketing, and Product teams to ensure loyalty strategies are integrated into broader initiatives Influence executive stakeholders on key strategic investments and prioritization of member-first initiatives
Qualifications:
Strong background in performance marketing, fintech, retail, or consumer platforms Deep understanding of loyalty mechanics, gamification, behavioral triggers, and subscription/value-based models Exceptional ability to lead cross-functional teams, drive vision, and execute with operational rigor Data- and experimentation-driven mindset; highly skilled in using analytics and insights to drive retention outcomes Excellent communication and storytelling skills—capable of aligning diverse teams and influencing the C-suite Passion for delivering meaningful value to customers and building lifelong brand relationships
Minimum Requirements:
12+ years of experience in CRM, lifecycle marketing, or loyalty strategy, with at least 5 years in senior leadership roles Bachelor's Degree Required Master's Degree Preferred
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance
- Only be satisfied with complete success - Kaizen
Passionately Professional
- Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika
- Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction
- The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!!
- Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $157,464.00 - $293,760.00 annually
Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Marketing and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at Rakuten Rewards by 2x Get notified about new Vice President Marketing jobs in
San Francisco, CA . San Francisco, CA $347,100.00-$389,000.00 2 weeks ago San Francisco, CA $202,500.00-$340,000.00 3 days ago San Mateo, CA $207,000.00-$297,000.00 1 day ago San Francisco, CA $150,000.00-$200,000.00 2 weeks ago San Francisco, CA $150,000.00-$200,000.00 1 month ago San Francisco, CA $176,300.00-$267,600.00 2 weeks ago Head of Brand Experience, eero Marketing
San Francisco, CA $168,300.00-$278,200.00 2 days ago San Francisco, CA $157,464.00-$293,760.00 3 days ago San Francisco, CA $150,000.00-$200,000.00 1 month ago San Francisco, CA $175,000.00-$225,000.00 6 days ago Redwood City, CA $185.00-$195.00 1 week ago San Francisco, CA $220,000.00-$300,000.00 2 weeks ago Head of Growth Marketing, Demand Generation
San Francisco, CA $230,000.00-$275,000.00 1 day ago Oakland, CA $200,000.00-$230,000.00 2 weeks ago San Francisco, CA $220,000.00-$311,600.00 3 days ago Redwood City, CA $340,000.00-$400,000.00 1 day ago San Francisco, CA $224,000.00-$336,000.00 5 days ago San Francisco, CA $225,000.00-$300,000.00 2 weeks ago San Mateo, CA $157,464.00-$293,760.00 3 days ago San Francisco, CA $230,000.00-$250,000.00 2 months ago San Francisco, CA $170,000.00-$230,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr