Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the position below on behalf of our client. Please apply if interested and qualified. Note that only qualified candidates will be contacted.
Position: Contracts Service Delivery Manager
Location: Miami, FL - Onsite 3x a week
Duration: 6-month contract with potential extension or conversion
Position Overview:
We are seeking a detail-oriented Contracts Manager with a strong background in Managed Service Provider (MSP) oversight to join our client's team. The ideal candidate will serve as the primary liaison between our organization and the MSP, managing the full lifecycle of vendor contracts and ensuring delivery aligns with agreed-upon Service Level Agreements (SLAs) and performance expectations. This role will work closely with internal stakeholders and the MSP to drive accountability, continuous improvement, and exceptional service delivery.
Essential Functions:
- Service Delivery Management: Provide MSP oversight, ensuring quick resolution of service disruptions, analyzing problem trends, and implementing process improvements. Participate in critical production issues, manage escalations, and provide system support and troubleshooting as needed. Lead technical teams when necessary.
- Documentation: Maintain accurate knowledge articles, root cause analysis reports, and CMDB data. Provide weekly/monthly performance metrics to Tower leads.
- Vendor Relationship Management: Liaise with MSP and other service providers to ensure timely service delivery, monitor performance, and suggest improvements. Ensure MSP follows all operational and security procedures.
- MSP Billing: Review and approve MSP billing, escalate issues, and ensure data accuracy and transparency.
*Benefits include Life Insurance, Short Term Disability, Hospitalization Coverage, Weekly Pay, Training Programs, and more. Apex is an equal opportunity employer and considers qualified applicants with criminal histories in accordance with applicable law. For accommodations, contact or .
Apex Systems values innovation, collaboration, and continuous learning, offering career resources, training, certifications, and a comprehensive benefits package. Recognized for excellence with awards like ClearlyRated's Best of Staffing and Great Place to Work.
#J-18808-Ljbffr