AR/Collections Specialist

Collections Specialist

We are seeking a skilled and detail-oriented Collections Specialist with 4+ years of experience to join our client's team. The ideal candidate will be responsible for managing and executing the accounts receivable and collections process to ensure the timely recovery of outstanding obligations. This role requires a strong understanding of collections practices, excellent communication skills, and the ability to handle customer interactions professionally while reducing delinquencies.

Key Responsibilities

• Accounts Receivable Management: Monitor, review, and manage past-due accounts to ensure timely resolution of outstanding balances.
• Customer Communication: Contact customers via phone, email, and written correspondence to follow up on delinquent payments and resolve account discrepancies effectively.
• Payment Arrangements: Negotiate payment plans and establish repayment schedules to recover overdue balances while maintaining positive customer relationships.
• Documentation: Accurately document all collection activities and maintain updated records of communications and payment statuses in company systems.
• Dispute Resolution: Investigate and resolve payment disputes or discrepancies in coordination with internal departments (e.g., sales, billing, or finance).
• Reporting: Prepare and present regular reports on aging accounts, collection progress, and cash flow impacts to management.
• Compliance: Ensure adherence to federal, state, and local laws and regulations regarding collections practices.
• Team Collaboration: Work closely with the billing, customer service, and legal teams to streamline the accounts receivable process and reduce outstanding debt balances.

Requirements

• Experience: A minimum of 4 years of experience in collections or accounts receivable roles.
• Technical Skills: Proficiency in accounting software (e.g., QuickBooks, NetSuite) and Microsoft Office Suite (Excel, Word, Outlook). Experience with ERP or CRM systems is a plus.
• Knowledge: Strong understanding of collections strategies, negotiation techniques, and relevant regulations (e.g., FDCPA).
• Communication: Excellent verbal and written communication skills to handle sensitive customer interactions tactfully.
• Attention to Detail: High level of accuracy and attention to detail, especially when documenting and updating records.
• Analytical Skills: Ability to analyze aging reports and outstanding balances to prioritize collection efforts.
• Organization: Strong multitasking skills, with the ability to manage a portfolio of accounts and meet deadlines under pressure.
• Education: An associate or bachelor's degree in accounting, finance, business administration, or a related field is preferred but not required.