Sr. Customer Quality Engineer/ Engineering Manager

Job DescriptionJob Description Spectrum Safety Solutions: With approximately 1,500 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier’s Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately-held company under the ownership of Sentinel Capital Partners. Det-Tronics: We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies. Key Responsibilities: Primary responsibility is to lead customer quality issue monitoring and resolution process Evaluates incoming complaint information and maintains the record Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on customer complaints Identify and document appropriate complaint categories to assure trend accuracy within the complaint database Interact with Customer Service, Field Service, Manufacturing, R&D (Design Engineering), and Quality Assurance team, as needed, during complaint processing Host Customer Visits/Audits and submit quality assessments Monitor, analyze and report of key operational quality metrics such as Warranty PPM and costs (customer quality KPI’s) Utilize systemic methodology to identify, prioritize customer identified product issues and concerns Update customers in a timely manner regarding the status of quality requests Train and help guide the operations team in identifying and developing problem solving methodologies to resolve quality issues Maintain list of customer related issues and drive for improvements Support Continuous Improvement activities throughout the organization Understand customer specific requirements and how they translate to the production team. Analyze, solve, and control production quality problems on time to meet the customer requirements Required Qualifications: Bachelor’s Degree in Electrical or Electronics Engineering degree 5+ years of experience in Electrical or Electronics Products Manufacturing Industry as Quality Qualifications: Master's Degree in Electrical or Electronics Engineering degree Ability to read and understand Electrical Schematic Diagrams or Drawings Basic Knowledge of Statistical Analysis Experience with Non-Conforming Materials Control & Disposition Process Corrective Action and Preventive Action (CAPA) Understanding of Customer DPPM and Cost of Poor Quality (COPQ) Calculation Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands Strong communication skills; oral, written and presentation Strong organization, planning and time management skills to achieve results and continuous improvements Strong personal and professional ethical values and integrity Holds self-accountable to achieving goals and standards Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) Strong interpersonal collaboration skills to work effectively with all levels of the organization including external customers Must be able to perform essential job functions safely and work within established company guidelines Minimum travel may be required Additional Preferences:

Previous Customer Quality Experience is a plus Proficiency in Technical Writing Process Audit Knowledge Proficiency in Minitab & Power BI Certified Lean six sigma Green Belt or Black Belt Project Management Skill Experience with MRP System (JDE or SAP) GD&T Knowledge

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