MissionStaff
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CX Product Lead
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MissionStaff 2 days ago Be among the first 25 applicants Join to apply for the
CX Product Lead
role at
MissionStaff At MissionStaff, we connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire position with our client.
We are seeking a CX Product Lead to drive the transformation, prioritization, and roadmap of our customer experience, ensuring a seamless and reliable journey throughout the estate settlement process. This role owns the evolution and delivery of the customer-facing experience, working across teams to align workflows, AI capabilities, and product innovation to deliver impactful results.
Responsibilities
Define and execute strategies for customer-facing solutions, with a focus on workflow transformation and AI capability integration Lead roadmapping, prioritization, and iterative planning to continuously enhance the estate settlement experience Collaborate with cross-functional teams including care, research, product, and infrastructure to deliver cohesive solutions Design, build, test, and refine CX components to improve reliability, usability, and performance Monitor performance, troubleshoot issues, and ensure consistent functionality across customer interactions
Qualifications
Proven experience as a product leader, with a focus on CX in fast-paced, agile environments Strong ability to define problems clearly and collaborate on innovative, practical solutions Experience working with AI-driven products or automation is highly desirable Skilled communicator who thrives in ambiguity and brings clarity to complex challenges Comfortable experimenting with frameworks and driving cross-functional alignment to deliver impactful outcomes
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Staffing and Recruiting Referrals increase your chances of interviewing at MissionStaff by 2x Sign in to set job alerts for “Lead Product Manager” roles.
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CX Product Lead
role at
MissionStaff 2 days ago Be among the first 25 applicants Join to apply for the
CX Product Lead
role at
MissionStaff At MissionStaff, we connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire position with our client.
We are seeking a CX Product Lead to drive the transformation, prioritization, and roadmap of our customer experience, ensuring a seamless and reliable journey throughout the estate settlement process. This role owns the evolution and delivery of the customer-facing experience, working across teams to align workflows, AI capabilities, and product innovation to deliver impactful results.
Responsibilities
Define and execute strategies for customer-facing solutions, with a focus on workflow transformation and AI capability integration Lead roadmapping, prioritization, and iterative planning to continuously enhance the estate settlement experience Collaborate with cross-functional teams including care, research, product, and infrastructure to deliver cohesive solutions Design, build, test, and refine CX components to improve reliability, usability, and performance Monitor performance, troubleshoot issues, and ensure consistent functionality across customer interactions
Qualifications
Proven experience as a product leader, with a focus on CX in fast-paced, agile environments Strong ability to define problems clearly and collaborate on innovative, practical solutions Experience working with AI-driven products or automation is highly desirable Skilled communicator who thrives in ambiguity and brings clarity to complex challenges Comfortable experimenting with frameworks and driving cross-functional alignment to deliver impactful outcomes
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Staffing and Recruiting Referrals increase your chances of interviewing at MissionStaff by 2x Sign in to set job alerts for “Lead Product Manager” roles.
Founding Product Manager - VC Backed Startups
San Francisco, CA $120,000.00-$220,000.00 6 months ago Senior Product Manager, YouTube Brand Connect
San Bruno, CA $183,000.00-$271,000.00 2 weeks ago Director, Product Management - TV Platforms (TVP)
San Francisco, CA $120,000.00-$130,000.00 2 weeks ago Senior Product Manager, SMB & Marketplace
San Francisco, CA $144,000.00-$247,500.00 2 weeks ago San Francisco, CA $144,000.00-$252,000.00 2 weeks ago San Francisco, CA $65.00-$75.00 4 days ago San Francisco, CA $190,000.00-$230,000.00 1 month ago Product Manager, UX Research Tooling, Participant Management
San Francisco, CA $156,000.00-$229,000.00 2 weeks ago Product Lead, Global Partnerships, Sell Side Monetization
San Bruno, CA $224,000.00-$315,000.00 5 days ago Sr. Product Manager - Next-Gen Access/Agentic AI Security
San Francisco, CA $154,000.00-$210,000.00 1 month ago San Francisco, CA $150,000.00-$190,000.00 1 day ago Principal Product Manager, Chat Experience
Senior Product Manager, YouTube Identity and Privacy
San Francisco, CA $133,000.00-$233,000.00 2 days ago Senior Product Manager, Conversational AI
San Francisco, CA $190,000.00-$211,000.00 5 days ago Senior Product Manager - AI/ML Personalization
San Francisco, CA $180,000.00-$270,000.00 2 weeks ago Senior Product Manager - Moloco Commerce Media
Redwood City, CA $172,000.00-$219,000.00 2 weeks ago Walnut Creek, CA $133,000.00-$233,000.00 2 days ago San Francisco, CA $234,000.00-$275,000.00 2 weeks ago Redwood City, CA $110,000.00-$138,000.00 1 week ago San Mateo, CA $170,000.00-$220,000.00 3 months ago Sr. Product Manager, Membership Pricing & Engagement
San Francisco, CA $190,000.00-$211,000.00 5 days ago San Mateo, CA $324,450.00-$375,590.00 1 day ago San Francisco, CA $180,000.00-$210,000.00 1 month ago Product Manager, Treasury Financial Accounts
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr