CX Product Lead

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Join to apply for the CX Product Lead role at MissionStaff

At MissionStaff, we connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following direct-hire position with our client.
We are seeking a CX Product Lead to drive the transformation, prioritization, and roadmap of our customer experience, ensuring a seamless and reliable journey throughout the estate settlement process. This role owns the evolution and delivery of the customer-facing experience, working across teams to align workflows, AI capabilities, and product innovation to deliver impactful results.
Responsibilities

• Define and execute strategies for customer-facing solutions, with a focus on workflow transformation and AI capability integration
• Lead roadmapping, prioritization, and iterative planning to continuously enhance the estate settlement experience
• Collaborate with cross-functional teams including care, research, product, and infrastructure to deliver cohesive solutions
• Design, build, test, and refine CX components to improve reliability, usability, and performance
• Monitor performance, troubleshoot issues, and ensure consistent functionality across customer interactions
  

Qualifications

• Proven experience as a product leader, with a focus on CX in fast-paced, agile environments
• Strong ability to define problems clearly and collaborate on innovative, practical solutions
• Experience working with AI-driven products or automation is highly desirable
• Skilled communicator who thrives in ambiguity and brings clarity to complex challenges
• Comfortable experimenting with frameworks and driving cross-functional alignment to deliver impactful outcomes

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Staffing and Recruiting

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