Lisinski Law Firm
Bilingual Manager of Office Operations (Spanish-English | Client Services | Team
Lisinski Law Firm, Washington, District of Columbia, us, 20022
Bilingual Manager of Office Operations (Spanish-English | Client Services | Team Leadership) – Washington, D.C.
Join to apply for the
Bilingual Manager of Office Operations (Spanish-English | Client Services | Team Leadership) – Washington, D.C.
role at
Lisinski Law Firm Bilingual Manager of Office Operations (Spanish-English | Client Services | Team Leadership) – Washington, D.C.
3 days ago Be among the first 25 applicants Join to apply for the
Bilingual Manager of Office Operations (Spanish-English | Client Services | Team Leadership) – Washington, D.C.
role at
Lisinski Law Firm Get AI-powered advice on this job and more exclusive features. This range is provided by Lisinski Law Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $70,000.00/yr Are you passionate about helping others and leading with impact? We welcome candidates from diverse industries — including
healthcare, universities, NGOs, customer service, corporate environments, and legal services . If you are: Fully
bilingual in English and Spanish Skilled at leading teams and improving client experiences Motivated by making a meaningful difference in people’s lives …then we want to meet you! About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. About the role The Manager of Office Operations is responsible overseeing a team of Intake Office Coordinators by managing the overall client experience for current in-office clients and ensuring that their needs, expectations, and feedback are addressed. This role involves analyzing customer satisfaction data, leading a team focused on customer support, and implementing initiatives to enhance the customer journey. The ideal candidate should be customer-focused, data-driven, and have a passion for delivering excellent service. Additionally,
the leader
must be fluent in both English and Spanish . What you'll do Supervise, mentor, and develop a team of Intake Office Coordinators by providing guidance, support, performance management, and payroll responsibilities to ensure high levels of productivity and morale. Oversee and support IOC team member’s training and development. Collect and analyze customer feedback through surveys, client interactions, and testimonials to assess satisfaction levels. Identify trends and issues from customer feedback, and recommend solutions to improve the overall in-office customer experience. May be responsible for leading changes. Establish and maintain strong, trusted relationships with clients, anticipating their needs and proactively addressing concerns. Identify opportunities for upselling or cross-selling additional services to existing clients based on their needs and feedback. Develop and execute customer satisfaction strategies aimed at improving retention and overall satisfaction. Collaborate with other departments to align in-office customer satisfaction goals with company objectives. Establish and track key performance indicators for customer satisfaction and ensure that strengths and areas of opportunity are being shared with overall teams. Responsible for ensuring that IOC team is completing all required tasks and hold team accountable to responsibilities. Oversees the submittal of client fingerprints by the IOC team members. Accountable for ensuring that team members follow the payment and deposit process and follow all cash handling procedures properly. Serve as the point of escalation for complex or high-priority in-office client complaints, questions, or issues. Ensure that root causes of recurring issues are identified and corrective actions are implemented. Prepare regular reports on in-office customer satisfaction metrics and present findings to senior leadership. Use data and insights to track progress on satisfaction improvement goals and adjust strategies as needed. Qualifications Bachelor’s degree in business management or related field preferred (5 or more years of experience may substitute for a degree) 3-5 years previous work experience leading a team in a similar field . Possesses excellent bilingual (English & Spanish)
interpersonal and communication skills, both written and verbal. Ability to lead and develop teams and individuals Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including the ability to prioritize tasks to delegate when appropriate. Strong analytical and problem-solving skills. Highly proficient in Microsoft Office suite, Dropbox, and Case Management, or related software *We expect to hire this position in the $60k-70k range The pay range for this role is: 60,000 - 70,000 USD per year (Washington DC) Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Administrative, Human Resources, and Customer Service Industries Legal Services Referrals increase your chances of interviewing at Lisinski Law Firm by 2x Inferred from the description for this job
Medical insurance 401(k) Pension plan Paid paternity leave Paid maternity leave Get notified about new Office Manager jobs in
Washington DC-Baltimore Area . Washington, DC $85,000.00-$100,000.00 3 days ago Executive Assistant/Office Manager - up to $75K - DC
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Washington DC-Baltimore Area $25.00-$30.00 1 week ago Washington DC-Baltimore Area $95,000.00-$100,000.00 3 weeks ago Fairfax, VA $65,000.00-$85,000.00 3 days ago Washington, DC $95,000.00-$110,000.00 5 days ago Part-Time Office Manager & Event Coordinator
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Executive Assistant, Executive Office (Job ID: 2025-3701)
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Join to apply for the
Bilingual Manager of Office Operations (Spanish-English | Client Services | Team Leadership) – Washington, D.C.
role at
Lisinski Law Firm Bilingual Manager of Office Operations (Spanish-English | Client Services | Team Leadership) – Washington, D.C.
3 days ago Be among the first 25 applicants Join to apply for the
Bilingual Manager of Office Operations (Spanish-English | Client Services | Team Leadership) – Washington, D.C.
role at
Lisinski Law Firm Get AI-powered advice on this job and more exclusive features. This range is provided by Lisinski Law Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $70,000.00/yr Are you passionate about helping others and leading with impact? We welcome candidates from diverse industries — including
healthcare, universities, NGOs, customer service, corporate environments, and legal services . If you are: Fully
bilingual in English and Spanish Skilled at leading teams and improving client experiences Motivated by making a meaningful difference in people’s lives …then we want to meet you! About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. About the role The Manager of Office Operations is responsible overseeing a team of Intake Office Coordinators by managing the overall client experience for current in-office clients and ensuring that their needs, expectations, and feedback are addressed. This role involves analyzing customer satisfaction data, leading a team focused on customer support, and implementing initiatives to enhance the customer journey. The ideal candidate should be customer-focused, data-driven, and have a passion for delivering excellent service. Additionally,
the leader
must be fluent in both English and Spanish . What you'll do Supervise, mentor, and develop a team of Intake Office Coordinators by providing guidance, support, performance management, and payroll responsibilities to ensure high levels of productivity and morale. Oversee and support IOC team member’s training and development. Collect and analyze customer feedback through surveys, client interactions, and testimonials to assess satisfaction levels. Identify trends and issues from customer feedback, and recommend solutions to improve the overall in-office customer experience. May be responsible for leading changes. Establish and maintain strong, trusted relationships with clients, anticipating their needs and proactively addressing concerns. Identify opportunities for upselling or cross-selling additional services to existing clients based on their needs and feedback. Develop and execute customer satisfaction strategies aimed at improving retention and overall satisfaction. Collaborate with other departments to align in-office customer satisfaction goals with company objectives. Establish and track key performance indicators for customer satisfaction and ensure that strengths and areas of opportunity are being shared with overall teams. Responsible for ensuring that IOC team is completing all required tasks and hold team accountable to responsibilities. Oversees the submittal of client fingerprints by the IOC team members. Accountable for ensuring that team members follow the payment and deposit process and follow all cash handling procedures properly. Serve as the point of escalation for complex or high-priority in-office client complaints, questions, or issues. Ensure that root causes of recurring issues are identified and corrective actions are implemented. Prepare regular reports on in-office customer satisfaction metrics and present findings to senior leadership. Use data and insights to track progress on satisfaction improvement goals and adjust strategies as needed. Qualifications Bachelor’s degree in business management or related field preferred (5 or more years of experience may substitute for a degree) 3-5 years previous work experience leading a team in a similar field . Possesses excellent bilingual (English & Spanish)
interpersonal and communication skills, both written and verbal. Ability to lead and develop teams and individuals Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including the ability to prioritize tasks to delegate when appropriate. Strong analytical and problem-solving skills. Highly proficient in Microsoft Office suite, Dropbox, and Case Management, or related software *We expect to hire this position in the $60k-70k range The pay range for this role is: 60,000 - 70,000 USD per year (Washington DC) Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Administrative, Human Resources, and Customer Service Industries Legal Services Referrals increase your chances of interviewing at Lisinski Law Firm by 2x Inferred from the description for this job
Medical insurance 401(k) Pension plan Paid paternity leave Paid maternity leave Get notified about new Office Manager jobs in
Washington DC-Baltimore Area . Washington, DC $85,000.00-$100,000.00 3 days ago Executive Assistant/Office Manager - up to $75K - DC
Washington, DC $70,000.00-$75,000.00 2 weeks ago Washington, DC $120,000.00-$150,000.00 4 weeks ago Fairfax, VA $70,000.00-$80,000.00 4 days ago Washington DC-Baltimore Area $95,000.00-$110,000.00 5 days ago Arlington, VA $120,000.00-$150,000.00 4 weeks ago Washington, DC $65,000.00-$66,500.00 4 weeks ago Washington, DC $40,000.00-$55,000.00 1 week ago Part-Time Office Manager & Event Planning Coordinator
Washington DC-Baltimore Area $25.00-$30.00 1 week ago Washington DC-Baltimore Area $95,000.00-$100,000.00 3 weeks ago Fairfax, VA $65,000.00-$85,000.00 3 days ago Washington, DC $95,000.00-$110,000.00 5 days ago Part-Time Office Manager & Event Coordinator
Gaithersburg, MD $65,000.00-$85,000.00 2 months ago Rockville, MD $65,000.00-$67,000.00 3 days ago Assistant Front Office Manager - The Hay-Adams starting at $56,000.00/year
Executive Assistant, Executive Office (Job ID: 2025-3701)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr