Authorhealth
Connecting Vulnerable Patients with Life-Changing Mental Health Care
At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking an exceptional
Outreach Liaison
who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services. This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care. WHAT MAKES YOU THE IDEAL CANDIDATE?
Psychological Excellence
You possess
exceptional emotional intelligence
that enables you to: Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms Maintain emotional stability when faced with patient rejection, distress, or crisis situations Demonstrate genuine empathy without becoming emotionally overwhelmed Adapt your communication style fluidly across diverse populations and cultural contexts Proven Resilience Profile
You demonstrate
high-level resilience
through: Maintaining effectiveness under conditions of uncertainty and emotional intensity Quickly rebounding from setbacks while maintaining a positive attitude despite frequent rejection Creating novel solutions when conventional approaches fail with resistant patients Maintaining clear personal/professional boundaries while building authentic connections You bring
3+ years of direct experience
working with vulnerable populations in community settings, particularly: Psychiatric rehabilitation specialists
who have worked directly with SMI populations Recovery coaches/peer support specialists
with professional boundary development Case managers
experienced with adult community based MH/BH programs and home outreach Victim advocates
trained in trauma-informed approaches Community paramedics
from mobile integrated health programs Crisis intervention specialists
skilled in de-escalation and emotional stabilization YOUR SUPERPOWERS IN ACTION
Trust-Building Mastery
You establish rapport with patients in initial encounters through exceptional interpersonal skills You excel at quickly building trusting relationships by communicating with clarity and empathy You make patients feel heard, comfortable, and safe while helping them navigate complex care systems You possess cultural competency and adapt your approach without compromising effectiveness You thrive working independently with minimal supervision in field-based environments You demonstrate balanced autonomy - self-directing effectively while remaining connected to team goals You're comfortable with ambiguity and navigate uncertain situations without requiring excessive structure You derive sustainable motivation from meaningful impact rather than external rewards Professional Resilience
You maintain practical optimism about patient potential while acknowledging realistic challenges You demonstrate principled flexibility - adhering to core values while adapting approaches to individual needs You possess patience, cultural competency, and a non-judgmental attitude You successfully balance metrics achievement with authentic patient relationship building WHAT YOU WILL ACCOMPLISH
Field Engagement Excellence
Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services Navigate complex healthcare and social service systems to effectively guide patients through care options Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care Build and strengthen Author Health's network of trusted referral partners in the community Performance & Documentation Leadership
Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care Work collaboratively with internal outreach and care teams to ensure seamless patient transitions Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches Maintain high productivity and motivation in a fully remote, dynamic work environment Participate actively in virtual meetings while spending majority of time in field-based patient engagement Demonstrate strong tech proficiency across multiple software systems for daily work execution ESSENTIAL QUALIFICATIONS
Experience Requirements
3+ years of experience
in direct service roles working with vulnerable populations in community settings 3+ years of healthcare outreach, community engagement, or related field experience preferred Demonstrated history
of helping clients access and utilize complex service systems Crisis management experience
in de-escalating and managing sensitive situations with vulnerable individuals a plus Experience working under targets and quotas
with proven track record of meeting performance goals Core Competencies
Exceptional communication skills
with ability to initiate conversations and build connections quickly Strong ability to work independently
and meet monthly outreach goals successfully Experience in healthcare, social services, or mental health services
with understanding of seniors' needs and challenges Proficiency in critical thinking, time management, and multitasking Cultural responsiveness
and ability to adapt approach to diverse populations Technical & Practical Requirements
Multi-lingual capabilities preferred
(Spanish and/or Haitian Creole) Strong tech proficiency
and comfort using multiple software systems Basic proficiency in Google Suite and video conferencing platforms Must have access to reliable vehicle
and ability to drive up to 100-mile radius daily Adherence to HIPAA regulations
and strict confidentiality standards Enthusiasm for field-based work
- spending majority of time visiting patients in homes, hospitals, and physician offices WHY JOIN AUTHOR HEALTH?
Competitive base salary
with individual
performance-based bonus structure Comprehensive benefits package
for employee and dependents (medical/dental/vision/STD/life insurance) Retirement savings plan (401k)
with up to 3.5% company match Mileage reimbursement
for extensive field travel Generous paid vacation and sick leave 11 paid holidays
throughout the year (9 standard + 2 flex holidays) Professional Growth & Impact
Purpose-driven work
making measurable difference in lives of people with serious mental illness Innovative startup environment
with opportunities for process improvement and professional development Remote-first culture
with emphasis on results and patient outcomes Collaborative team environment
with seamless handoffs to clinical care teams READY TO MAKE A DIFFERENCE?
If you possess the emotional intelligence, resilience, and field expertise to excel in connecting our most vulnerable patients with life-changing mental health care, we want to hear from you. Join our mission-driven team and help transform mental healthcare delivery for those who need it most. This role is ideal for professionals who: Derive energy from meaningful, purpose-driven work Excel in autonomous, field-based environments Possess exceptional emotional intelligence and resilience Have proven experience working with vulnerable populations Thrive in balancing metrics achievement with authentic relationship building Author Health is committed to creating an inclusive environment where all team members can contribute to our mission of providing compassionate, comprehensive mental health care. Salary range for this opening Pay Ranges $50,000 - $50,000 USD Create a Job Alert Interested in building your career at Author Health? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree * Select... Select... Select... Start date year End date month Select... End date year Website LinkedIn Profile Are you looking for full time employment? * Are you available to work 8-5 M-F EST? * Do you have other obligations that could interfere with your availability? * What is your zip code? * Do you have a valid Driver's License ? * Select... Do you have a good driving record, reliable transportation and insurance? * What are your language skills? How fluent are you? * Often Outreach Liaison's need to be available to travel at a moments notice to clinics or client locations. Is this something you can do, as this is a remote/ field-based position? * Are you willing to travel up to a 100mile radius in a day, if needed? Do you have in remote/hybrid experience? How many years? * How many years of Behavioral Health Experience do you have? Can you describe that work context? * Do you have any direct experience in Direct-to-consumer sales or patient engagement at a health plan or medical facility or any other healthcare setting?If so, please explain your level of experience. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Author Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Outreach Liaison
who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services. This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care. WHAT MAKES YOU THE IDEAL CANDIDATE?
Psychological Excellence
You possess
exceptional emotional intelligence
that enables you to: Read subtle emotional cues in patients with serious mental illness, even when emotions are masked by symptoms Maintain emotional stability when faced with patient rejection, distress, or crisis situations Demonstrate genuine empathy without becoming emotionally overwhelmed Adapt your communication style fluidly across diverse populations and cultural contexts Proven Resilience Profile
You demonstrate
high-level resilience
through: Maintaining effectiveness under conditions of uncertainty and emotional intensity Quickly rebounding from setbacks while maintaining a positive attitude despite frequent rejection Creating novel solutions when conventional approaches fail with resistant patients Maintaining clear personal/professional boundaries while building authentic connections You bring
3+ years of direct experience
working with vulnerable populations in community settings, particularly: Psychiatric rehabilitation specialists
who have worked directly with SMI populations Recovery coaches/peer support specialists
with professional boundary development Case managers
experienced with adult community based MH/BH programs and home outreach Victim advocates
trained in trauma-informed approaches Community paramedics
from mobile integrated health programs Crisis intervention specialists
skilled in de-escalation and emotional stabilization YOUR SUPERPOWERS IN ACTION
Trust-Building Mastery
You establish rapport with patients in initial encounters through exceptional interpersonal skills You excel at quickly building trusting relationships by communicating with clarity and empathy You make patients feel heard, comfortable, and safe while helping them navigate complex care systems You possess cultural competency and adapt your approach without compromising effectiveness You thrive working independently with minimal supervision in field-based environments You demonstrate balanced autonomy - self-directing effectively while remaining connected to team goals You're comfortable with ambiguity and navigate uncertain situations without requiring excessive structure You derive sustainable motivation from meaningful impact rather than external rewards Professional Resilience
You maintain practical optimism about patient potential while acknowledging realistic challenges You demonstrate principled flexibility - adhering to core values while adapting approaches to individual needs You possess patience, cultural competency, and a non-judgmental attitude You successfully balance metrics achievement with authentic patient relationship building WHAT YOU WILL ACCOMPLISH
Field Engagement Excellence
Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services Navigate complex healthcare and social service systems to effectively guide patients through care options Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care Build and strengthen Author Health's network of trusted referral partners in the community Performance & Documentation Leadership
Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care Work collaboratively with internal outreach and care teams to ensure seamless patient transitions Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches Maintain high productivity and motivation in a fully remote, dynamic work environment Participate actively in virtual meetings while spending majority of time in field-based patient engagement Demonstrate strong tech proficiency across multiple software systems for daily work execution ESSENTIAL QUALIFICATIONS
Experience Requirements
3+ years of experience
in direct service roles working with vulnerable populations in community settings 3+ years of healthcare outreach, community engagement, or related field experience preferred Demonstrated history
of helping clients access and utilize complex service systems Crisis management experience
in de-escalating and managing sensitive situations with vulnerable individuals a plus Experience working under targets and quotas
with proven track record of meeting performance goals Core Competencies
Exceptional communication skills
with ability to initiate conversations and build connections quickly Strong ability to work independently
and meet monthly outreach goals successfully Experience in healthcare, social services, or mental health services
with understanding of seniors' needs and challenges Proficiency in critical thinking, time management, and multitasking Cultural responsiveness
and ability to adapt approach to diverse populations Technical & Practical Requirements
Multi-lingual capabilities preferred
(Spanish and/or Haitian Creole) Strong tech proficiency
and comfort using multiple software systems Basic proficiency in Google Suite and video conferencing platforms Must have access to reliable vehicle
and ability to drive up to 100-mile radius daily Adherence to HIPAA regulations
and strict confidentiality standards Enthusiasm for field-based work
- spending majority of time visiting patients in homes, hospitals, and physician offices WHY JOIN AUTHOR HEALTH?
Competitive base salary
with individual
performance-based bonus structure Comprehensive benefits package
for employee and dependents (medical/dental/vision/STD/life insurance) Retirement savings plan (401k)
with up to 3.5% company match Mileage reimbursement
for extensive field travel Generous paid vacation and sick leave 11 paid holidays
throughout the year (9 standard + 2 flex holidays) Professional Growth & Impact
Purpose-driven work
making measurable difference in lives of people with serious mental illness Innovative startup environment
with opportunities for process improvement and professional development Remote-first culture
with emphasis on results and patient outcomes Collaborative team environment
with seamless handoffs to clinical care teams READY TO MAKE A DIFFERENCE?
If you possess the emotional intelligence, resilience, and field expertise to excel in connecting our most vulnerable patients with life-changing mental health care, we want to hear from you. Join our mission-driven team and help transform mental healthcare delivery for those who need it most. This role is ideal for professionals who: Derive energy from meaningful, purpose-driven work Excel in autonomous, field-based environments Possess exceptional emotional intelligence and resilience Have proven experience working with vulnerable populations Thrive in balancing metrics achievement with authentic relationship building Author Health is committed to creating an inclusive environment where all team members can contribute to our mission of providing compassionate, comprehensive mental health care. Salary range for this opening Pay Ranges $50,000 - $50,000 USD Create a Job Alert Interested in building your career at Author Health? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree * Select... Select... Select... Start date year End date month Select... End date year Website LinkedIn Profile Are you looking for full time employment? * Are you available to work 8-5 M-F EST? * Do you have other obligations that could interfere with your availability? * What is your zip code? * Do you have a valid Driver's License ? * Select... Do you have a good driving record, reliable transportation and insurance? * What are your language skills? How fluent are you? * Often Outreach Liaison's need to be available to travel at a moments notice to clinics or client locations. Is this something you can do, as this is a remote/ field-based position? * Are you willing to travel up to a 100mile radius in a day, if needed? Do you have in remote/hybrid experience? How many years? * How many years of Behavioral Health Experience do you have? Can you describe that work context? * Do you have any direct experience in Direct-to-consumer sales or patient engagement at a health plan or medical facility or any other healthcare setting?If so, please explain your level of experience. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Author Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr