SouthEast Alaska Regional Health Consortium
Patient Support Center Supervisor
SouthEast Alaska Regional Health Consortium, Juneau, Alaska, us, 99812
Patient Support Center Supervisor page is loaded Patient Support Center Supervisor Apply locations AK - Juneau time type Full time posted on Posted 3 Days Ago job requisition id JR101784 Pay Range:
Pay Range:$27.81 - $38.62 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
The Patient Support Center Supervisor is expected to perform a higher level or more complex job-specific responsibilities than a Patient Support Coordinator Lead. The Supervisor’s primary purpose is to supervise and lead the team to ensure that patients are correctly scheduled for appointments in multiple locations within SEARHC. A Patient Support Supervisor oversees and monitors a group of Patient Support Coordinators and provides training and feedback for the team, ensures that the team goals are met, and makes performance assessments for each member. The duties include discussing targets with the manager and relaying those to the team. Accuracy and attention to detail are critical for this position.
Key Essential Functions and Accountabilities of the Job Supervises, recruits, trains, and creates team building activities for the patient support team
Evaluates individual staff performance and escalates to management if required.
Assists with data collection as required by leadership
Raises concerns in an appropriate manner and according to policy.
Assists coordinators with challenging customer service issues.
Knows, understands, incorporates, and demonstrates SEARHC’s Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
Contribute to Account Receivable goals by ensuring insurance eligibility for accurate and timely billing.
Maintains collaborative, team relationships with staff, leadership and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
Identify any performance issues among the team, coach or train and bring recommendations to the operations manager.
Other duties as assigned by the operations manager.
Supervisory Responsibilities Yes
Education, Certifications, and Licenses Required High School Diploma or GED
Experience Required 2 years of medical office experience required.
2 years of lead or supervisor experience required
Call center experience preferred
Knowledge of Understanding of tribal health programs and referral process
Insurance companies, Medicare, Medicaid, and other payers
Proficient in computer applications including Microsoft Office and SharePoint
Knowledge and demonstrated use of customer service principles
Knowledge of hiring as well as annual evaluation process
Skills in Skill operating a computer, utilizing a variety of software applications
Creating and using a database
Leadership and training
Communication, interpersonal and analytical skills
Ability to Multi-task and work independently and adjust to last minute changes in a fast-paced environment
Provide quality customer service
Respond quickly in urgent situations with attention to detail
Problem solve and use conflict resolution skills
Mentor and train fellow team members
Build trust and respect with patients and clinic partners
Travel Required Some travel is required
Travel is by jet, small aircraft, and ferry
Required Certifications : If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Key Essential Functions and Accountabilities of the Job Supervises, recruits, trains, and creates team building activities for the patient support team
Evaluates individual staff performance and escalates to management if required.
Assists with data collection as required by leadership
Raises concerns in an appropriate manner and according to policy.
Assists coordinators with challenging customer service issues.
Knows, understands, incorporates, and demonstrates SEARHC’s Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
Contribute to Account Receivable goals by ensuring insurance eligibility for accurate and timely billing.
Maintains collaborative, team relationships with staff, leadership and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
Identify any performance issues among the team, coach or train and bring recommendations to the operations manager.
Other duties as assigned by the operations manager.
Supervisory Responsibilities Yes
Education, Certifications, and Licenses Required High School Diploma or GED
Experience Required 2 years of medical office experience required.
2 years of lead or supervisor experience required
Call center experience preferred
Knowledge of Understanding of tribal health programs and referral process
Insurance companies, Medicare, Medicaid, and other payers
Proficient in computer applications including Microsoft Office and SharePoint
Knowledge and demonstrated use of customer service principles
Knowledge of hiring as well as annual evaluation process
Skills in Skill operating a computer, utilizing a variety of software applications
Creating and using a database
Leadership and training
Communication, interpersonal and analytical skills
Ability to Multi-task and work independently and adjust to last minute changes in a fast-paced environment
Provide quality customer service
Respond quickly in urgent situations with attention to detail
Problem solve and use conflict resolution skills
Mentor and train fellow team members
Build trust and respect with patients and clinic partners
Travel Required Some travel is required
Travel is by jet, small aircraft, and ferry
Required Certifications : If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
#J-18808-Ljbffr