SouthEast Alaska Regional Health Consortium (SEARHC)
Patient Support Center Supervisor
SouthEast Alaska Regional Health Consortium (SEARHC), Juneau, Alaska, us, 99812
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Patient Support Center Supervisor
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SouthEast Alaska Regional Health Consortium (SEARHC) 2 days ago Be among the first 25 applicants Join to apply for the
Patient Support Center Supervisor
role at
SouthEast Alaska Regional Health Consortium (SEARHC) Get AI-powered advice on this job and more exclusive features. Pay Range
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Pay Range:$27.81 - $38.62
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
The Patient Support Center Supervisor is expected to perform a higher level or more complex job-specific responsibilities than a Patient Support Coordinator Lead. The Supervisor’s primary purpose is to supervise and lead the team to ensure that patients are correctly scheduled for appointments in multiple locations within SEARHC. A Patient Support Supervisor oversees and monitors a group of Patient Support Coordinators and provides training and feedback for the team, ensures that the team goals are met, and makes performance assessments for each member. The duties include discussing targets with the manager and relaying those to the team. Accuracy and attention to detail are critical for this position.
Key Essential Functions And Accountabilities Of The Job
Supervises, recruits, trains, and creates team building activities for the patient support team Evaluates individual staff performance and escalates to management if required. Assists with data collection as required by leadership Raises concerns in an appropriate manner and according to policy. Assists coordinators with challenging customer service issues. Knows, understands, incorporates, and demonstrates SEARHC’s Mission, Core Values, and Vision in behaviors, practices, policies, and decisions. Contribute to Account Receivable goals by ensuring insurance eligibility for accurate and timely billing. Maintains collaborative, team relationships with staff, leadership and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment. Identify any performance issues among the team, coach or train and bring recommendations to the operations manager. Other duties as assigned by the operations manager.
Supervisory Responsibilities
Yes
Education, Certifications, And Licenses Required
High School Diploma or GED
Experience Required
2 years of medical office experience required. 2 years of lead or supervisor experience required Call center experience preferred
Knowledge of
Understanding of tribal health programs and referral process Insurance companies, Medicare, Medicaid, and other payers Proficient in computer applications including Microsoft Office and SharePoint Knowledge and demonstrated use of customer service principles Knowledge of hiring as well as annual evaluation process
Skills In
Skill operating a computer, utilizing a variety of software applications Creating and using a database Leadership and training Communication, interpersonal and analytical skills
Ability to
Multi-task and work independently and adjust to last minute changes in a fast-paced environment Provide quality customer service Respond quickly in urgent situations with attention to detail Problem solve and use conflict resolution skills Mentor and train fellow team members Build trust and respect with patients and clinic partners
Travel Required
Some travel is required Travel is by jet, small aircraft, and ferry
Required Certifications
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesHospitals and Health Care Referrals increase your chances of interviewing at SouthEast Alaska Regional Health Consortium (SEARHC) by 2x Sign in to set job alerts for “Support Supervisor” roles. Juneau, AK $70,137.60-$89,086.40 1 day ago Social Services Associate Petersburg (PCN 069388)Physician Assistant/Advanced Practice Registered Nurse 1 (On Call, PCN 20-N12006)Field Sales and Marketing Representative - Juneau, AK We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Patient Support Center Supervisor
role at
SouthEast Alaska Regional Health Consortium (SEARHC) 2 days ago Be among the first 25 applicants Join to apply for the
Patient Support Center Supervisor
role at
SouthEast Alaska Regional Health Consortium (SEARHC) Get AI-powered advice on this job and more exclusive features. Pay Range
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Pay Range:$27.81 - $38.62
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
The Patient Support Center Supervisor is expected to perform a higher level or more complex job-specific responsibilities than a Patient Support Coordinator Lead. The Supervisor’s primary purpose is to supervise and lead the team to ensure that patients are correctly scheduled for appointments in multiple locations within SEARHC. A Patient Support Supervisor oversees and monitors a group of Patient Support Coordinators and provides training and feedback for the team, ensures that the team goals are met, and makes performance assessments for each member. The duties include discussing targets with the manager and relaying those to the team. Accuracy and attention to detail are critical for this position.
Key Essential Functions And Accountabilities Of The Job
Supervises, recruits, trains, and creates team building activities for the patient support team Evaluates individual staff performance and escalates to management if required. Assists with data collection as required by leadership Raises concerns in an appropriate manner and according to policy. Assists coordinators with challenging customer service issues. Knows, understands, incorporates, and demonstrates SEARHC’s Mission, Core Values, and Vision in behaviors, practices, policies, and decisions. Contribute to Account Receivable goals by ensuring insurance eligibility for accurate and timely billing. Maintains collaborative, team relationships with staff, leadership and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment. Identify any performance issues among the team, coach or train and bring recommendations to the operations manager. Other duties as assigned by the operations manager.
Supervisory Responsibilities
Yes
Education, Certifications, And Licenses Required
High School Diploma or GED
Experience Required
2 years of medical office experience required. 2 years of lead or supervisor experience required Call center experience preferred
Knowledge of
Understanding of tribal health programs and referral process Insurance companies, Medicare, Medicaid, and other payers Proficient in computer applications including Microsoft Office and SharePoint Knowledge and demonstrated use of customer service principles Knowledge of hiring as well as annual evaluation process
Skills In
Skill operating a computer, utilizing a variety of software applications Creating and using a database Leadership and training Communication, interpersonal and analytical skills
Ability to
Multi-task and work independently and adjust to last minute changes in a fast-paced environment Provide quality customer service Respond quickly in urgent situations with attention to detail Problem solve and use conflict resolution skills Mentor and train fellow team members Build trust and respect with patients and clinic partners
Travel Required
Some travel is required Travel is by jet, small aircraft, and ferry
Required Certifications
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesHospitals and Health Care Referrals increase your chances of interviewing at SouthEast Alaska Regional Health Consortium (SEARHC) by 2x Sign in to set job alerts for “Support Supervisor” roles. Juneau, AK $70,137.60-$89,086.40 1 day ago Social Services Associate Petersburg (PCN 069388)Physician Assistant/Advanced Practice Registered Nurse 1 (On Call, PCN 20-N12006)Field Sales and Marketing Representative - Juneau, AK We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr