Willowtree
Director, Operational Transformation Capability Join to apply for the
Director, Operational Transformation Capability
role at
WillowTree Director, Operational Transformation Capability 2 days ago Be among the first 25 applicants Join to apply for the
Director, Operational Transformation Capability
role at
WillowTree Get AI-powered advice on this job and more exclusive features. Who We Are
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
This role will operate remotely in the United States or Canada
OR
be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA
The Opportunity
As the Director, Operations Transformation, you will lead one of our fastest-growing service offerings within Business Operations Modernization (BOM). You will drive the development and delivery of large-scale, cross-functional operational transformation programs — reimagining business processes, integrating enabling technologies, and delivering measurable outcomes.
This role is both strategic and executional. You will shape our OT playbook, scale delivery capabilities, and lead high-impact client engagements across industries. You’ll partner with executive stakeholders, coach cross-functional teams, and bring a consulting-led mindset to uncover operational inefficiencies and unlock value.
Responsibilities
Lead Client Impact
Serve as the executive sponsor on complex transformation engagements, ensuring delivery excellence, stakeholder alignment, and measurable ROI Guide clients in redesigning core operations, modernizing workflows, and embedding process excellence through data and automation Translate strategic priorities into operational outcomes using lean methods, journey mapping, service blueprinting, and digital enablers
Scale the Practice
Build and evolve the OT offering — codifying IP, frameworks, accelerators, and GTM assets aligned to our BOM vision Establish scalable delivery models with blended global teams (onshore, nearshore, offshore) Collaborate with Sales and Account leaders to shape pursuit strategy, craft proposals, and close new logos and expansion deals
Enable Growth
Mentor and develop a high-performing team of transformation practitioners, analysts, and process designers Define and track KPIs to measure program impact, customer experience, and operational efficiency Serve as a thought leader — representing TELUS Digital at industry forums, partner events, and client advisory boards
Competencies
12+ years of experience in operations, business transformation, or process improvement leadership roles Track record of leading large-scale transformation programs across industries (preferably in telecom, Agriculture, or consumer sectors) Strong expertise in operating model redesign, process automation, CX-driven transformation, and change management Experience in supply chain optimization, cost management, and change management Exceptional project and program management skills Experience leveraging analytics, workflow tools, and automation platforms to enable transformation Ability to simplify complex information and streamline data into compelling presentations and recommendations Executive presence with the ability to influence C-level stakeholders and simplify complex ideas. Certifications in Lean Six Sigma (Black Belt preferred), Prosci (Change Management), or PMP are strong assets Background in consulting or advisory environments preferred
Why Join Us
This is more than a leadership role — it’s a chance to build a marquee offering in a high-growth portfolio, partner with globally recognized brands, and help shape the future of digital operations. You’ll be part of a purpose-driven team that puts innovation, inclusion, and impact at the core of everything we do.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy .
What We'll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental 401K matching Employee Share Purchase Plan Competitive PTO Policy Employee Assistance Program (EAP) Life & Disability Insurance And more!
Annual Performance Bonus
This position is eligible for an
annual performance bonus
based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.
Annual Base Salary Range (Performance Bonus Eligible)
$132,000 — $165,000 USD
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at WillowTree by 2x Get notified about new Transformation Director jobs in
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#J-18808-Ljbffr
Director, Operational Transformation Capability
role at
WillowTree Director, Operational Transformation Capability 2 days ago Be among the first 25 applicants Join to apply for the
Director, Operational Transformation Capability
role at
WillowTree Get AI-powered advice on this job and more exclusive features. Who We Are
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
This role will operate remotely in the United States or Canada
OR
be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA
The Opportunity
As the Director, Operations Transformation, you will lead one of our fastest-growing service offerings within Business Operations Modernization (BOM). You will drive the development and delivery of large-scale, cross-functional operational transformation programs — reimagining business processes, integrating enabling technologies, and delivering measurable outcomes.
This role is both strategic and executional. You will shape our OT playbook, scale delivery capabilities, and lead high-impact client engagements across industries. You’ll partner with executive stakeholders, coach cross-functional teams, and bring a consulting-led mindset to uncover operational inefficiencies and unlock value.
Responsibilities
Lead Client Impact
Serve as the executive sponsor on complex transformation engagements, ensuring delivery excellence, stakeholder alignment, and measurable ROI Guide clients in redesigning core operations, modernizing workflows, and embedding process excellence through data and automation Translate strategic priorities into operational outcomes using lean methods, journey mapping, service blueprinting, and digital enablers
Scale the Practice
Build and evolve the OT offering — codifying IP, frameworks, accelerators, and GTM assets aligned to our BOM vision Establish scalable delivery models with blended global teams (onshore, nearshore, offshore) Collaborate with Sales and Account leaders to shape pursuit strategy, craft proposals, and close new logos and expansion deals
Enable Growth
Mentor and develop a high-performing team of transformation practitioners, analysts, and process designers Define and track KPIs to measure program impact, customer experience, and operational efficiency Serve as a thought leader — representing TELUS Digital at industry forums, partner events, and client advisory boards
Competencies
12+ years of experience in operations, business transformation, or process improvement leadership roles Track record of leading large-scale transformation programs across industries (preferably in telecom, Agriculture, or consumer sectors) Strong expertise in operating model redesign, process automation, CX-driven transformation, and change management Experience in supply chain optimization, cost management, and change management Exceptional project and program management skills Experience leveraging analytics, workflow tools, and automation platforms to enable transformation Ability to simplify complex information and streamline data into compelling presentations and recommendations Executive presence with the ability to influence C-level stakeholders and simplify complex ideas. Certifications in Lean Six Sigma (Black Belt preferred), Prosci (Change Management), or PMP are strong assets Background in consulting or advisory environments preferred
Why Join Us
This is more than a leadership role — it’s a chance to build a marquee offering in a high-growth portfolio, partner with globally recognized brands, and help shape the future of digital operations. You’ll be part of a purpose-driven team that puts innovation, inclusion, and impact at the core of everything we do.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy .
What We'll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental 401K matching Employee Share Purchase Plan Competitive PTO Policy Employee Assistance Program (EAP) Life & Disability Insurance And more!
Annual Performance Bonus
This position is eligible for an
annual performance bonus
based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.
Annual Base Salary Range (Performance Bonus Eligible)
$132,000 — $165,000 USD
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at WillowTree by 2x Get notified about new Transformation Director jobs in
Boston, MA . Boston, MA $200,000.00-$250,000.00 6 days ago Boston, MA $90,000.00-$110,000.00 2 weeks ago Burlington, MA $170,000.00-$282,500.00 3 weeks ago Director, Strategic Operations & EnablementTransformation Director - CVS Media Exchange (CMX) Wellesley Hills, MA $100,000.00-$231,540.00 3 weeks ago EY-Parthenon - Strategy and Execution - Commercial Strategy - Senior Director - Multiple Locations Boston, MA $250,000.00-$290,000.00 2 weeks ago Americas Client Business - Head of AI and Data TransformationAssociate Director, Project and Change ManagementEY-Parthenon - Strategy and Execution - Commercial Strategy - Director - Multiple LocationsSenior Director of CMC Project ManagementSenior Director of Enterprise Automation & UiPath Strategy Boston, MA $110,000.00-$115,000.00 2 weeks ago Deputy Director of Climate Policy, Energy TransformationHead of Enterprise Reporting, Analytics & Strategy Boston, MA $200,000.00-$240,000.00 1 day ago Burlington, MA $180,000.00-$200,000.00 2 days ago Boston, MA $129,000.00-$161,000.00 2 weeks ago Director, Operational Excellence, PerioperativeGlobal Talent Acquisition Director – Operations & Analytics Boston, MA $161,000.00-$193,666.67 3 days ago Boston, MA $160,000.00-$230,000.00 6 days ago Cambridge, MA $162,000.00-$175,000.00 2 days ago Senior Director Heart and Vascular Institute, Ambulatory and Inpatient Operations Boston, MA $121,908.80-$177,351.20 2 weeks ago Director, US Procurement Digitalization and OperationsDirector, Supply Chain Automation and Digitalization Boston, MA $190,400.00-$285,600.00 2 weeks ago FS R&R – Financial Risk Transformation, Director Boston, MA $155,000.00-$410,000.00 2 months ago Head of Drug Discovery Lab Automation and Transformation Boston, MA $208,200.00-$327,140.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr