TalentBurst
Customer Service Representative
Rochester NY, 14626
12 Months
Location: On-site 5 days/week (CNP location)
Hours: Multiple Shifts available between 8:30am and 6:30pm
Qualifications: High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred 1-2 years experience in customer-facing role Experience in a contact center environment strongly preferred Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required Responsibilities: Customer Support • Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. • Provide accurate information regarding products, services, orders, and account status. • Troubleshoot customer issues and work with internal teams to resolve concerns quickly. • Document all customer interactions in the CRM system with accuracy and attention to detail. Operational Excellence • Meet or exceed performance metrics such as response time, quality, and customer satisfaction. • Follow established processes while identifying opportunities to improve efficiency. • Support workload management by assisting peers and contributing to team goals. Strategic & Project Support • Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives. •
Provide input and feedback to improve workflows, training materials, and knowledge resources. • Collaborate with cross-functional teams to test new tools, systems, or procedures. Other Duties •
Support ad hoc assignments as directed by leadership. • Maintain a positive, professional attitude while representing the company brand.
#TB_PH
Qualifications: High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred 1-2 years experience in customer-facing role Experience in a contact center environment strongly preferred Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required Responsibilities: Customer Support • Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. • Provide accurate information regarding products, services, orders, and account status. • Troubleshoot customer issues and work with internal teams to resolve concerns quickly. • Document all customer interactions in the CRM system with accuracy and attention to detail. Operational Excellence • Meet or exceed performance metrics such as response time, quality, and customer satisfaction. • Follow established processes while identifying opportunities to improve efficiency. • Support workload management by assisting peers and contributing to team goals. Strategic & Project Support • Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives. •
Provide input and feedback to improve workflows, training materials, and knowledge resources. • Collaborate with cross-functional teams to test new tools, systems, or procedures. Other Duties •
Support ad hoc assignments as directed by leadership. • Maintain a positive, professional attitude while representing the company brand.
#TB_PH