Abacus
Skills
No record(s) found.
Education/Persona
Degree Type Major/Certification Required Preferred High School Diploma/GED Job Description & Requirements
Job Type: Recruited Resource - General Temp Number of Positions: 7 System Location: QO - 1001 Created Date: 8/21/2025 Job Title: Customer Service Representative CWR Type: W-2 Reason: New Position Qualifications:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred1-2 years experience in customer-facing roleExperience in a contact center environment strongly preferredAbility to multi-task and manage multiple conflicting prioritiesAbility to maintain composure through stressful situationsProficient in Microsoft applicationsExcellent written and oral communication skills required
Responsibilities:
Customer Support• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.• Provide accurate information regarding products, services, orders, and account status.• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.• Document all customer interactions in the CRM system with accuracy and attention to detail.Operational Excellence• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.• Follow established processes while identifying opportunities to improve efficiency.• Support workload management by assisting peers and contributing to team goals.Strategic & Project Support• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.• Provide input and feedback to improve workflows, training materials, and knowledge resources.• Collaborate with cross-functional teams to test new tools, systems, or procedures.Other Duties• Support ad hoc assignments as directed by leadership.• Maintain a positive, professional attitude while representing the company brand.Location: On-site 5 days/week (CNP location)Hours: Multiple Shifts available between 8:30am and 6:30pm
Comments/Special Instructions
Attached Documentation:
No record(s) found.
Requestor & Work Location
Requested by: N/ lternate: N/ Report To: N/ Phone: N/A Ext.:N/ Travel Required: How Much Travel? Report To Manager's Office Address 100 Indigo Creek Drive USRO1, Rochester, NY 14626 United States Start Date: 9/1/2025 Work Days: Sun Mon Tue Wed Thu Fri Sat End Date: 9/1/2026 Start Time: 8:30 PM Total Reg Hours: 107.50 End Time: 6:30 PM Overtime Required: Lunch Time: 30 Minutes Exempt: Open Bid:
Education/Persona
Degree Type Major/Certification Required Preferred High School Diploma/GED Job Description & Requirements
Job Type: Recruited Resource - General Temp Number of Positions: 7 System Location: QO - 1001 Created Date: 8/21/2025 Job Title: Customer Service Representative CWR Type: W-2 Reason: New Position Qualifications:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred1-2 years experience in customer-facing roleExperience in a contact center environment strongly preferredAbility to multi-task and manage multiple conflicting prioritiesAbility to maintain composure through stressful situationsProficient in Microsoft applicationsExcellent written and oral communication skills required
Responsibilities:
Customer Support• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.• Provide accurate information regarding products, services, orders, and account status.• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.• Document all customer interactions in the CRM system with accuracy and attention to detail.Operational Excellence• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.• Follow established processes while identifying opportunities to improve efficiency.• Support workload management by assisting peers and contributing to team goals.Strategic & Project Support• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.• Provide input and feedback to improve workflows, training materials, and knowledge resources.• Collaborate with cross-functional teams to test new tools, systems, or procedures.Other Duties• Support ad hoc assignments as directed by leadership.• Maintain a positive, professional attitude while representing the company brand.Location: On-site 5 days/week (CNP location)Hours: Multiple Shifts available between 8:30am and 6:30pm
Comments/Special Instructions
Attached Documentation:
No record(s) found.
Requestor & Work Location
Requested by: N/ lternate: N/ Report To: N/ Phone: N/A Ext.:N/ Travel Required: How Much Travel? Report To Manager's Office Address 100 Indigo Creek Drive USRO1, Rochester, NY 14626 United States Start Date: 9/1/2025 Work Days: Sun Mon Tue Wed Thu Fri Sat End Date: 9/1/2026 Start Time: 8:30 PM Total Reg Hours: 107.50 End Time: 6:30 PM Overtime Required: Lunch Time: 30 Minutes Exempt: Open Bid: