Metro
SENIOR DIRECTOR, SPECIAL PROJECTS (QUALITY MANAGEMENT)
Metro, Los Angeles, California, United States, 90079
SENIOR DIRECTOR, SPECIAL PROJECTS (QUALITY MANAGEMENT)
SENIOR DIRECTOR, SPECIAL PROJECTS (QUALITY MANAGEMENT)
Get AI-powered advice on this job and more exclusive features. This range is provided by Los Angeles Metro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$141,148.80/yr - $211,681.60/yr Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Oversees, manages, and executes plans, policies, and frameworks for projects for an executive unit that may have broad organization-wide impact; coordinates and oversees the work of assigned staff on related projects or assignments.
Recruitment Timelines
: Interviews are projected to be scheduled for the week of
August 25
, 2025
. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Examples of Duties
Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro Oversees, manages, and executes project or program delivery strategies Manages staff execution of key workstreams and tasks Scopes and oversees consultant support workstreams Directs cross-functional development teams to address departmental issues Works cross functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts Develops short- and long-range plans; establishes priorities and goals/objectives for functional department Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices Develops financial and administrative studies and reports Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required Represents department to the public and press Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Minimum Qualifications
May be required to perform other related job duties
Required
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred
Experience
Five years of management-level experience overseeing capital and/or other project management functions
Certifications/Licenses
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The Following Are The Preferred Qualifications
Experience applying quality management principles and practices in a major transit project environment Experience working with external and internal stakeholders to successfully resolve quality related issues in a major transit project Experience communicating, collaborating effectively with cross functional teams, to ensure operational success in office and field environment Experience using, overseeing material testing technics during construction projects
Essential Knowledge
Knowledge of
(defined as a learned body of information that is required for and applied in the performance of job tasks)
Theories, principles, practices, and tools of project management and development Transportation planning, engineering, construction, and operations Applicable federal, state, and local laws, rules, and regulations governing policies, trends, strategies, and developments for areas such as project management, the transportation industry, environmental impact Public and transportation project finance and funding Capital budget development and administration Public procurement policies and procedures New and emerging technology and innovation practices Modern management theory Applicable business software applications
Skill in
(defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Program/project management and development Managing projects from inception to culmination Determining strategies to achieve goals Critical thinking and synthesis of ideas and concepts Policy research, analysis, and development Building consensus and support around new concepts and innovations Coordinating, facilitating, and motivating internal and external clients to make sound business decisions Developing and implementing policies, procedures and strategies Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes Exercising sound judgment and creativity in making decisions and solving complex problems Communicating effectively orally and in writing Preparing comprehensive written correspondence, analyses, recommendations, and public reports Providing oral and written presentations and briefings for senior decision makers Interacting professionally with various levels of employees and outside representatives
Ability to
(defined as a present competence to perform an observable behavior or produce an observable result)
Develop new concepts and ideas to improve program/project performance that adhere to Metro policy and applicable rules, laws, and regulations Analyze project information to develop and implement recommendations Quickly obtain, analyze, and synthesize information Write and speak concisely and persuasively Establish and maintain cooperative work relationships Manage multiple stakeholders at various levels of seniority from a range of disciplines Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Plan financial and resource needs Read, write, speak, and understand English
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situation Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required
(HT)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)
Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)
East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)
Telephone:
(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
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SENIOR DIRECTOR, SPECIAL PROJECTS (QUALITY MANAGEMENT)
Get AI-powered advice on this job and more exclusive features. This range is provided by Los Angeles Metro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$141,148.80/yr - $211,681.60/yr Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Oversees, manages, and executes plans, policies, and frameworks for projects for an executive unit that may have broad organization-wide impact; coordinates and oversees the work of assigned staff on related projects or assignments.
Recruitment Timelines
: Interviews are projected to be scheduled for the week of
August 25
, 2025
. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Examples of Duties
Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro Oversees, manages, and executes project or program delivery strategies Manages staff execution of key workstreams and tasks Scopes and oversees consultant support workstreams Directs cross-functional development teams to address departmental issues Works cross functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts Develops short- and long-range plans; establishes priorities and goals/objectives for functional department Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices Develops financial and administrative studies and reports Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required Represents department to the public and press Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Minimum Qualifications
May be required to perform other related job duties
Required
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred
Experience
Five years of management-level experience overseeing capital and/or other project management functions
Certifications/Licenses
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The Following Are The Preferred Qualifications
Experience applying quality management principles and practices in a major transit project environment Experience working with external and internal stakeholders to successfully resolve quality related issues in a major transit project Experience communicating, collaborating effectively with cross functional teams, to ensure operational success in office and field environment Experience using, overseeing material testing technics during construction projects
Essential Knowledge
Knowledge of
(defined as a learned body of information that is required for and applied in the performance of job tasks)
Theories, principles, practices, and tools of project management and development Transportation planning, engineering, construction, and operations Applicable federal, state, and local laws, rules, and regulations governing policies, trends, strategies, and developments for areas such as project management, the transportation industry, environmental impact Public and transportation project finance and funding Capital budget development and administration Public procurement policies and procedures New and emerging technology and innovation practices Modern management theory Applicable business software applications
Skill in
(defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Program/project management and development Managing projects from inception to culmination Determining strategies to achieve goals Critical thinking and synthesis of ideas and concepts Policy research, analysis, and development Building consensus and support around new concepts and innovations Coordinating, facilitating, and motivating internal and external clients to make sound business decisions Developing and implementing policies, procedures and strategies Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes Exercising sound judgment and creativity in making decisions and solving complex problems Communicating effectively orally and in writing Preparing comprehensive written correspondence, analyses, recommendations, and public reports Providing oral and written presentations and briefings for senior decision makers Interacting professionally with various levels of employees and outside representatives
Ability to
(defined as a present competence to perform an observable behavior or produce an observable result)
Develop new concepts and ideas to improve program/project performance that adhere to Metro policy and applicable rules, laws, and regulations Analyze project information to develop and implement recommendations Quickly obtain, analyze, and synthesize information Write and speak concisely and persuasively Establish and maintain cooperative work relationships Manage multiple stakeholders at various levels of seniority from a range of disciplines Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Plan financial and resource needs Read, write, speak, and understand English
Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situation Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required
(HT)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)
Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)
East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)
Telephone:
(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Truck Transportation Referrals increase your chances of interviewing at Los Angeles Metro by 2x Sign in to set job alerts for “Senior Director Project Management” roles.
Director Project Management Global Quality, Safety, Regulatory Compliance, and Sustainability/Social Impact
Research Director or Senior Director- For Future Consideration
Culver City, CA $100,000.00-$150,000.00 1 week ago Senior Director, Financial Planning & Analysis - Operations
Project Director (Construction Management)
Area Manager/Director – Construction Materials and Testing
Anaheim, CA $82,316.52-$118,731.08 1 month ago Los Angeles, CA $160,000.00-$190,000.00 1 month ago Director of Research/Senior Physician Scientist, Cherng Family Center for Integrative Oncology
Duarte, CA $400,000.00-$500,000.00 2 weeks ago Director, Kensington Mental Health Services
Los Angeles, CA $114,000.00-$170,000.00 3 weeks ago Senior Manager, Project Management Operations, Naturium
Senior Project Manager, Information Security
Senior Mechanical Project Manager – Hydropower
Los Angeles, CA $131,000.00-$230,000.00 3 weeks ago Senior Manager, Key Account Strategy, Project Management & Commercial Planning – based in Bangkok
Santa Monica, CA $72,720.00-$134,460.00 2 weeks ago Santa Monica, CA $72,720.00-$134,460.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr