ServiceNow Technical Architect (CSM or ITx)
Join to apply for the ServiceNow Technical Architect (CSM or ITx) role at Slalom
ServiceNow Technical Architect (CSM or ITx)
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Join to apply for the ServiceNow Technical Architect (CSM or ITx) role at Slalom
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Who You’ll Work With
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.
Who You’ll Work With
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.
Slalom’s Global ServiceNow practice is a team of experienced professionals helping ensure our clients maximize the impact of their ServiceNow investments and unlock value potential from their expansion of ServiceNow’s adoption. We empower our local markets by identifying opportunities, highlighting capabilities, and building multi-disciplinary teams for implementation, configuration, enhancement and operations of ServiceNow.
What You’ll Do
This role is for a Technical Architect who specializes in either CMS or ITx (ITOM, ITAM, ITSM). They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar sectors will be required. Examples would include the following types of activities:
- Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform’s SPM capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals
- Participate in and/or lead design workshops, development, testing and deployment activities with some Slalom’s top enterprise and public sector customers
- Design the business and possibly, the technical architecture for how SPM can help meet the client’s enterprise goals
- Lead and ensure quality delivery of SPM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
- Mentor teammates on ServiceNow platform best practices about SPM modeling, platform architecture, customizations, etc.
- Respond to Request for Information/Proposals (RFIs/RFPs)
- Travel expectations up to 30%; Regional travel opportunities.
- Subject matter expertise in ServiceNow platform architecture and hands-on configuration with CSM or ITx (ITSM, ITOM, ITAM).
- Experience delivering complex ServiceNow CSM or ITx (ITSM, ITOM, ITAM) implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.
- Demonstrated understanding of relevant enterprise processes.
- 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
- Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
- Demonstrated work experience in business and systems analysis, process and data modeling skills.
- Knowledge of Agile development methodologies.
- Team-player mindset and willingness to collaborate with all levels of our organization
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement