Senior Manager, Customer Relationship Management - Corporate Real Estate

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Senior Manager, Customer Relationship Management - Corporate Real Estate

Postuler locations Boston, Massachusetts time type Temps plein posted on Publié hier time left to apply Date de fin: 10 septembre 2025 (Il reste 13jours pour postuler) job requisition id JR

The Senior Manager, Client Relationship Management – Corporate Real Estate, will champion workplace requirements, aligning with business priorities and enhancing employee experience. This leader will work in partnership with the other Corporate Real Estate - Client Relationship Management team members to cultivate strong, trust-based relationships with senior collaborators to understand evolving business needs and translate them into integrated accommodation strategies.
This role will collaborate closely with CRE’s Design & Strategy and Facilities Management teams to ensure workplace solutions are not only future-ready and aligned to business goals, but also operationally effective and experience-driven.

Primary Responsibilities

• Serve as the primary CRE liaison for assigned internal business units, acting as a trusted advisor to senior leadership.
• Gain deep insight into each business unit’s strategy, headcount forecast, and functional needs to shape real estate plans and workplace solutions.
• Execute an accommodation roadmap in alignment with business and CRE strategies.
• Partner with the Design & Strategy team to develop experience-forward, business-aligned environments.
• Collaborate with Facilities Management to ensure day-to-day operations support a high-quality colleague experience.
• Lead regular accommodation reviews and strategic planning sessions with business leaders to align space needs with business growth.
• Analyze occupancy, utilization, and colleague feedback data to identify and implement continuous improvement opportunities.
• Drive alignment and accountability across CRE functions to deliver integrated, impactful workplace outcomes.

Key Accountabilities

• Business Unit Satisfaction: Establish baseline satisfaction metrics for your assigned client groups; demonstrate measurable improvement by year-end.
• Workplace Strategy Alignment: Co-develop at least one long-term workplace solution or pilot per key business unit.
• Space Optimization: Identify and action improvements in space utilization across at least 25% of supported business units.
• Colleague Experience Feedback Loop: Launch or enhance a mechanism for capturing and acting on experience data.
• Strategic Roadmaps: Execute accommodation roadmaps aligned to business and CRE strategies.
• Executive Engagement: Conduct regular senior collaborator reviews and maintain high engagement across assigned business units.

Qualifications

• 5+ years of progressive experience in corporate real estate, workplace strategy, or a related field.
• 2+ years in a senior-level business partner, strategic advisory, or relationship management role.
• Proven success working cross-functionally with a complex organization's design, strategy, and operational teams.
• Strong understanding of workplace trends, including hybrid work, employee experience, and change management.
• Excellent stakeholder management, communication, and influencing skills.
• Strategic thinker with the ability to balance business requirements, operational realities, and human-centered design.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitable s , et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à .

Referenced Salary Location

Boston, Massachusetts

Modalités de travail

Hybride

Salary range is expected to be between

$90,225.00 USD - $162,405.00 USD

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)

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