SSA Group
SSA HQ, Denver, Colorado, United States of America
Job Description
Posted Wednesday, August 20, 2025 at 4:00 AM SSA Holdings is looking for a talented Helpdesk Analyst to join our team! All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope. Helpdesk Analyst Who are we
: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a familys sense of love anddedication. We dont just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it. Position Title:
Helpdesk Analyst Responsibilities Responsible for proactive remote support and maintenance around POS systems. Responsible for proactive support and maintenance around desktops and laptops. Improve system performance by identifying problems and recommending changes. Maintaining stock items and ordering new hardware/software requests. Monitors support issues, ensures resolution plans, and reports progress to management. Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise. Communicates with site users regarding any system enhancements and or scheduled upgrades. Additional duties as job requires. Job Requirements Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential. Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are preferred. Must be willing to work a flexible schedule which may include weekends and holidays. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units . Focuses on removing barriers and empowering growth and opportunity for team members at all levels . Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back . Previous Experience Technical support experience is desired. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Full-Time, Exempt Final compensation determined by experience, education, and internal equity Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope. Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. Participation in a 401(k) program with a 15% company match (eligible after one year of employment). Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline Up to 5 days Paid Bereavement Leave $75 monthly cell phone stipend Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting SSA Group, LLC and its family of companies including SSA Holdings, A&F Souvenir, Cinchio, and Behavioral Essentials are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. SSA HQ, Denver, Colorado, United States of America #J-18808-Ljbffr
Posted Wednesday, August 20, 2025 at 4:00 AM SSA Holdings is looking for a talented Helpdesk Analyst to join our team! All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope. Helpdesk Analyst Who are we
: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a familys sense of love anddedication. We dont just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it. Position Title:
Helpdesk Analyst Responsibilities Responsible for proactive remote support and maintenance around POS systems. Responsible for proactive support and maintenance around desktops and laptops. Improve system performance by identifying problems and recommending changes. Maintaining stock items and ordering new hardware/software requests. Monitors support issues, ensures resolution plans, and reports progress to management. Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise. Communicates with site users regarding any system enhancements and or scheduled upgrades. Additional duties as job requires. Job Requirements Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential. Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are preferred. Must be willing to work a flexible schedule which may include weekends and holidays. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units . Focuses on removing barriers and empowering growth and opportunity for team members at all levels . Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back . Previous Experience Technical support experience is desired. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Full-Time, Exempt Final compensation determined by experience, education, and internal equity Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope. Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. Participation in a 401(k) program with a 15% company match (eligible after one year of employment). Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline Up to 5 days Paid Bereavement Leave $75 monthly cell phone stipend Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting SSA Group, LLC and its family of companies including SSA Holdings, A&F Souvenir, Cinchio, and Behavioral Essentials are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. SSA HQ, Denver, Colorado, United States of America #J-18808-Ljbffr