AARON OVERHEAD DOORS
We’re looking for a friendly, fast-moving Customer Service Representative (CSR) who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments. What You’ll Do: • Answer inbound calls, texts, chats, and emails with a warm, professional tone • Build rapport fast; ask great questions to understand the customer’s needs • Qualify opportunities and
book/schedule
service appointments accurately • Follow up on inbound leads that didn’t book on the first touch (call, text, email) • Document every interaction with clear notes, tags, and outcomes in our CRM • Coordinate with the field team to optimize routes, timing, and customer expectations • Handle basic pricing questions, explain services, and set next steps • Request reviews and ensure a 5-star experience on every job Compensation: • Competitive hourly/base
+ performance bonuses
for booked jobs/conversions • Full-time schedule; typical Mon–Fri with occasional rotating Saturdays • Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead) Responsibilities: • Answer inbound calls, texts, chats, and emails with a warm, professional tone • Build rapport fast; ask great questions to understand the customer’s needs • Qualify opportunities and
book/schedule
service appointments accurately • Follow up on inbound leads that didn’t book on the first touch (call, text, email) • Document every interaction with clear notes, tags, and outcomes in our CRM • Coordinate with the field team to optimize routes, timing, and customer expectations • Handle basic pricing questions, explain services, and set next steps • Request reviews and ensure a 5-star experience on every job Qualifications: • 5+ years in customer service, call center, dispatch, or scheduling (home services a plus) • Excellent communication, active listening, and problem-solving skills • Comfortable on the phone for most of the day; calm under pressure • Strong typing and multitasking (navigate CRM while talking) • Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar) • Reliable, coachable, and team-oriented; bilingual is a plus Compensation: $40,000 - $52,000 yearly
• Answer inbound calls, texts, chats, and emails with a warm, professional tone • Build rapport fast; ask great questions to understand the customer’s needs • Qualify opportunities and book/schedule service appointments accurately • Follow up on inbound leads that didn’t book on the first touch (call, text, email) • Document every interaction with clear notes, tags, and outcomes in our CRM • Coordinate with the field team to optimize routes, timing, and customer expectations • Handle basic pricing questions, explain services, and set next steps • Request reviews and ensure a 5-star experience on every job
Compensation: $40,000-$52,000 per year
book/schedule
service appointments accurately • Follow up on inbound leads that didn’t book on the first touch (call, text, email) • Document every interaction with clear notes, tags, and outcomes in our CRM • Coordinate with the field team to optimize routes, timing, and customer expectations • Handle basic pricing questions, explain services, and set next steps • Request reviews and ensure a 5-star experience on every job Compensation: • Competitive hourly/base
+ performance bonuses
for booked jobs/conversions • Full-time schedule; typical Mon–Fri with occasional rotating Saturdays • Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead) Responsibilities: • Answer inbound calls, texts, chats, and emails with a warm, professional tone • Build rapport fast; ask great questions to understand the customer’s needs • Qualify opportunities and
book/schedule
service appointments accurately • Follow up on inbound leads that didn’t book on the first touch (call, text, email) • Document every interaction with clear notes, tags, and outcomes in our CRM • Coordinate with the field team to optimize routes, timing, and customer expectations • Handle basic pricing questions, explain services, and set next steps • Request reviews and ensure a 5-star experience on every job Qualifications: • 5+ years in customer service, call center, dispatch, or scheduling (home services a plus) • Excellent communication, active listening, and problem-solving skills • Comfortable on the phone for most of the day; calm under pressure • Strong typing and multitasking (navigate CRM while talking) • Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar) • Reliable, coachable, and team-oriented; bilingual is a plus Compensation: $40,000 - $52,000 yearly
• Answer inbound calls, texts, chats, and emails with a warm, professional tone • Build rapport fast; ask great questions to understand the customer’s needs • Qualify opportunities and book/schedule service appointments accurately • Follow up on inbound leads that didn’t book on the first touch (call, text, email) • Document every interaction with clear notes, tags, and outcomes in our CRM • Coordinate with the field team to optimize routes, timing, and customer expectations • Handle basic pricing questions, explain services, and set next steps • Request reviews and ensure a 5-star experience on every job
Compensation: $40,000-$52,000 per year