AARON OVERHEAD DOORS
Description
We're looking for a friendly, fast-moving
Customer Service Representative (CSR)
who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments.
What You'll Do: Answer inbound calls, texts, chats, and emails with a warm, professional tone Build rapport fast; ask great questions to understand the customer's needs Qualify opportunities and
book/schedule
service appointments accurately Follow up on inbound leads that didn't book on the first touch (call, text, email) Document every interaction with clear notes, tags, and outcomes in our CRM Coordinate with the field team to optimize routes, timing, and customer expectations Handle basic pricing questions, explain services, and set next steps Request reviews and ensure a 5-star experience on every job Compensation:
Competitive hourly/base
+ performance bonuses
for booked jobs/conversions Full-time schedule; typical Mon-Fri with occasional rotating Saturdays Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead)
Responsibilities
•Answer inbound calls, texts, chats, and emails with a warm, professional tone •Build rapport fast; ask great questions to understand the customer's needs •Qualify opportunities and
book/schedule
service appointments accurately •Follow up on inbound leads that didn't book on the first touch (call, text, email) •Document every interaction with clear notes, tags, and outcomes in our CRM •Coordinate with the field team to optimize routes, timing, and customer expectations •Handle basic pricing questions, explain services, and set next steps •Request reviews and ensure a 5-star experience on every job
Qualifications
•5+ years in customer service, call center, dispatch, or scheduling (home services a plus) •Excellent communication, active listening, and problem-solving skills •Comfortable on the phone for most of the day; calm under pressure •Strong typing and multitasking (navigate CRM while talking) •Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar) •Reliable, coachable, and team-oriented; bilingual is a plus
We're looking for a friendly, fast-moving
Customer Service Representative (CSR)
who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments.
What You'll Do: Answer inbound calls, texts, chats, and emails with a warm, professional tone Build rapport fast; ask great questions to understand the customer's needs Qualify opportunities and
book/schedule
service appointments accurately Follow up on inbound leads that didn't book on the first touch (call, text, email) Document every interaction with clear notes, tags, and outcomes in our CRM Coordinate with the field team to optimize routes, timing, and customer expectations Handle basic pricing questions, explain services, and set next steps Request reviews and ensure a 5-star experience on every job Compensation:
Competitive hourly/base
+ performance bonuses
for booked jobs/conversions Full-time schedule; typical Mon-Fri with occasional rotating Saturdays Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead)
Responsibilities
•Answer inbound calls, texts, chats, and emails with a warm, professional tone •Build rapport fast; ask great questions to understand the customer's needs •Qualify opportunities and
book/schedule
service appointments accurately •Follow up on inbound leads that didn't book on the first touch (call, text, email) •Document every interaction with clear notes, tags, and outcomes in our CRM •Coordinate with the field team to optimize routes, timing, and customer expectations •Handle basic pricing questions, explain services, and set next steps •Request reviews and ensure a 5-star experience on every job
Qualifications
•5+ years in customer service, call center, dispatch, or scheduling (home services a plus) •Excellent communication, active listening, and problem-solving skills •Comfortable on the phone for most of the day; calm under pressure •Strong typing and multitasking (navigate CRM while talking) •Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar) •Reliable, coachable, and team-oriented; bilingual is a plus