NC Department of Transportation
Administrative Specialist II
NC Department of Transportation, Castalia, North Carolina, United States, 27816
Administrative Specialist II
Print (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/5056239)
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Administrative Specialist II
Salary
$39,671.00 - $69,426.00 Annually
Location
Nash County, NC
Job Type
Permanent Full-Time
Job Number
25-10224
Department
Dept of Transportation
Division
Division of Motor Vehicles
Opening Date
08/26/2025
Closing Date
9/9/2025 11:59 PM Eastern
Job Class Title
Administrative Specialist II
Position Number
60030766
Salary Grade
NC09
Description
Benefits
Questions
Description of Work
Salary Grade: NC09 Salary: $39,671 - $69,426
This position with NCDOT offers full State Benefits (https://oshr.nc.gov/state-employee-resources/benefits) , competitive salaries and many career development opportunities.
The DMV Customer Contact Center located in Rocky Mount provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Knowledge, Skills and Abilities / Competencies
Management prefers applicants with the following:
Experience analyzing, interpreting, and/or evaluating information or data.
Experience completing and maintaining records and reports.
Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
Experience with customer service by phone and/or in person with diverse clientele.
Experience in Microsoft applications and/or mainframe databases.
Additional Expectations:
A copy of the most recent performance review signed by supervisor is needed if selected for an interview
Applicant subject to motor vehicle records check. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
Jacqueline Carney 919 615 7231
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
Yes
No
02
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Are you legally authorized to work in the United States?
Yes
No
03
Which of the following best describes your level of experience analyzing, interpreting, and/or evaluating information or data?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
04
Explain your level of experience analyzing, interpreting, and/or evaluating information or data.
05
Which of the following best describes your level of experience completing and maintaining records and reports?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
06
Explain your level of experience completing and maintaining records and reports.
07
Which of the following best describes your level of experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
08
Explain your level of experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
09
Which of the following best describes your level of customer service experience by phone and/or person with a diverse clientele?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
10
Explain your level of customer service experience by phone and/or person with a diverse clientele.
11
Which of the following best describes your level of experience in Microsoft applications and/or mainframe databases?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
12
Explain your level of experience in Microsoft applications and/or mainframe databases.
Required Question
Employer
State of North Carolina
Website
http://www.ncdot.gov/
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/5056239)
Apply
Administrative Specialist II
Salary
$39,671.00 - $69,426.00 Annually
Location
Nash County, NC
Job Type
Permanent Full-Time
Job Number
25-10224
Department
Dept of Transportation
Division
Division of Motor Vehicles
Opening Date
08/26/2025
Closing Date
9/9/2025 11:59 PM Eastern
Job Class Title
Administrative Specialist II
Position Number
60030766
Salary Grade
NC09
Description
Benefits
Questions
Description of Work
Salary Grade: NC09 Salary: $39,671 - $69,426
This position with NCDOT offers full State Benefits (https://oshr.nc.gov/state-employee-resources/benefits) , competitive salaries and many career development opportunities.
The DMV Customer Contact Center located in Rocky Mount provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Knowledge, Skills and Abilities / Competencies
Management prefers applicants with the following:
Experience analyzing, interpreting, and/or evaluating information or data.
Experience completing and maintaining records and reports.
Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
Experience with customer service by phone and/or in person with diverse clientele.
Experience in Microsoft applications and/or mainframe databases.
Additional Expectations:
A copy of the most recent performance review signed by supervisor is needed if selected for an interview
Applicant subject to motor vehicle records check. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
Jacqueline Carney 919 615 7231
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
Yes
No
02
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Are you legally authorized to work in the United States?
Yes
No
03
Which of the following best describes your level of experience analyzing, interpreting, and/or evaluating information or data?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
04
Explain your level of experience analyzing, interpreting, and/or evaluating information or data.
05
Which of the following best describes your level of experience completing and maintaining records and reports?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
06
Explain your level of experience completing and maintaining records and reports.
07
Which of the following best describes your level of experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
08
Explain your level of experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
09
Which of the following best describes your level of customer service experience by phone and/or person with a diverse clientele?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
10
Explain your level of customer service experience by phone and/or person with a diverse clientele.
11
Which of the following best describes your level of experience in Microsoft applications and/or mainframe databases?
None
Less than 1 Year
1-2 Years
2-3 Years
3-4 Years
4 or More Years
12
Explain your level of experience in Microsoft applications and/or mainframe databases.
Required Question
Employer
State of North Carolina
Website
http://www.ncdot.gov/
Apply
Please verify your email addressVerify Email