TEKsystems
Customer Support Specialist - Fleet Services We're seeking a Customer Support Specialist to join our high-performing team supporting a top-tier client in the fleet services industry. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys solving problems creatively. You'll be the go-to resource for drivers, internal teams, and external stakeholders-handling everything from email and phone inquiries to data updates and issue resolution.
Key Responsibilities
* Act as a key support partner to account managers, assisting with vehicle orders and all customer service-related needs.
* Manage a high volume of customer emails and service cases, providing thoughtful and thorough responses.
* Handle complex customer situations (e.g., impounded vehicles) with empathy and problem-solving skills.
* Make outbound calls to follow up on inquiries and ensure all customer interactions are accurately documented.
* Multi-task effectively while entering customer information in real time across multiple systems.
* Use internal tracking tools (e.g., CARE) to manage and resolve customer issues.
* Perform tasks such as creating vehicle selectors, processing billing changes, generating reports, distributing insurance cards, and updating driver data.
* Contact drivers via email to collect missing information and ensure data completeness.
* Use Excel functions (including VLOOKUP and basic pivot tables) to manage and analyze data.
Required Skills & Qualifications
* Minimum 2 years of office-based customer service experience.
* Strong written and verbal communication skills, with professional email etiquette.
* Comfortable with video meetings and presenting a professional demeanor via Microsoft Teams.
* Proficient in English with strong grammar and sentence structure.
* High level of computer literacy; able to navigate multiple databases and monitors.
* Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
* Experience with Salesforce CRM preferred.
* Ability to type at least 40 WPM.
* High school diploma or equivalent required.
Top Skills
* Customer Service & Resolution
* Data Entry & Email Communication
* Microsoft Office & Excel (VLOOKUP, Pivot Tables)
* Salesforce CRM
* Problem Solving & Multitasking
Experience Level Intermediate Level - Ideal for candidates with a solid foundation in customer service who are ready to take on more complex responsibilities.
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Alpharetta,GA.
*Application Deadline*
This position is anticipated to close on Sep 9, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.