California Department of Industrial Relations
Staff Services Analyst
California Department of Industrial Relations, Alameda, California, United States, 94501
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Staff Services Analyst
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Staff Services Analyst
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California Department of Industrial Relations Get AI-powered advice on this job and more exclusive features. California Department of Industrial Relations provided pay range
This range is provided by California Department of Industrial Relations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Job Description And Duties
Under the supervision of the Staff Services Manager I, the Staff Services Analyst utilizes their Spanish speaking skills to educate and protect vulnerable workers and provides analytical support for various projects in the Office of the Director. The incumbent supports the Labor Enforcement Task Force (LETF), specifically the LETF Public Works Strategic Enforcement Initiative. The incumbent assists as an analyst for the Department of Industrial Relations Public Call Center for the Spanish Language Line, providing assistance to Spanish speaking workers. The incumbent will mainly take calls for the Spanish line but may also assist with callers in English. The incumbent performs research to prepare analysis of call center data to provide recommendations for improvement. Additionally, the incumbent supports an interagency team focused on improving statewide services and protecting farm workers and other industry workers that may be affected by the underground economy.
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.
This posting may be used to fill future vacancies in accordance with 2 CCR
249.3.
To be considered for this Staff Services Analyst job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2105
You will find additional information about the job in the
Duty Statement
.
Working Conditions
This position is located at:
1515 Clay St
Oakland, CA 94612
The incumbent works 40 hours per week in a high rise building with artificial light and temperature control. The incumbent must be able to remain in a stationary position for long periods of time or transporting up to 20 pounds of boxed files. The incumbent in this position has frequent contact with DIR staff, representatives from other state agencies, and the public in person, by telephone, and/or email.
Alternatives will be provided for incumbents who are unable to perform the non-essential functions of the job due to a disability covered under the Americans with Disabilities Act.
Special Requirements
The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/16/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Industrial Relations
Cert Mailing Address Sacramento
Attn: Personnel Recruitment & Hiring Unit
2180 Harvard Street Suite 160
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Industrial Relations
Cert Drop Off Address Sacramento
Personnel Recruitment & Hiring Unit
2180 Harvard Street Suite 160
Sacramento , CA 95815
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Government Administration Referrals increase your chances of interviewing at California Department of Industrial Relations by 2x Sign in to set job alerts for “Service Analyst” roles.
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Staff Services Analyst
role at
California Department of Industrial Relations 1 day ago Be among the first 25 applicants Join to apply for the
Staff Services Analyst
role at
California Department of Industrial Relations Get AI-powered advice on this job and more exclusive features. California Department of Industrial Relations provided pay range
This range is provided by California Department of Industrial Relations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
Job Description And Duties
Under the supervision of the Staff Services Manager I, the Staff Services Analyst utilizes their Spanish speaking skills to educate and protect vulnerable workers and provides analytical support for various projects in the Office of the Director. The incumbent supports the Labor Enforcement Task Force (LETF), specifically the LETF Public Works Strategic Enforcement Initiative. The incumbent assists as an analyst for the Department of Industrial Relations Public Call Center for the Spanish Language Line, providing assistance to Spanish speaking workers. The incumbent will mainly take calls for the Spanish line but may also assist with callers in English. The incumbent performs research to prepare analysis of call center data to provide recommendations for improvement. Additionally, the incumbent supports an interagency team focused on improving statewide services and protecting farm workers and other industry workers that may be affected by the underground economy.
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.
This posting may be used to fill future vacancies in accordance with 2 CCR
249.3.
To be considered for this Staff Services Analyst job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2105
You will find additional information about the job in the
Duty Statement
.
Working Conditions
This position is located at:
1515 Clay St
Oakland, CA 94612
The incumbent works 40 hours per week in a high rise building with artificial light and temperature control. The incumbent must be able to remain in a stationary position for long periods of time or transporting up to 20 pounds of boxed files. The incumbent in this position has frequent contact with DIR staff, representatives from other state agencies, and the public in person, by telephone, and/or email.
Alternatives will be provided for incumbents who are unable to perform the non-essential functions of the job due to a disability covered under the Americans with Disabilities Act.
Special Requirements
The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/16/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Industrial Relations
Cert Mailing Address Sacramento
Attn: Personnel Recruitment & Hiring Unit
2180 Harvard Street Suite 160
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Industrial Relations
Cert Drop Off Address Sacramento
Personnel Recruitment & Hiring Unit
2180 Harvard Street Suite 160
Sacramento , CA 95815
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Government Administration Referrals increase your chances of interviewing at California Department of Industrial Relations by 2x Sign in to set job alerts for “Service Analyst” roles.
Customer Experience Analyst Lead (Customer Support)
Oakland, CA $75,000.00-$135,000.00 2 weeks ago San Francisco, CA $50.00-$55.00 3 weeks ago Business Analyst I, Trust and Safety, YouTube
San Bruno, CA $96,000.00-$138,000.00 1 day ago San Francisco, CA $45.00-$50.00 4 days ago San Francisco, CA $40.00-$50.00 2 weeks ago San Mateo, CA $149,600.00-$215,050.00 8 hours ago Fremont, CA $122,000.00-$177,000.00 2 weeks ago San Francisco, CA $23.00-$54.00 6 days ago San Francisco, CA $60,000.00-$110,000.00 1 month ago San Mateo, CA $149,600.00-$215,050.00 3 weeks ago Menlo Park, CA $122,000.00-$177,000.00 2 weeks ago Walnut Creek, CA $38,800.00-$82,900.00 1 day ago San Francisco, CA $45.00-$50.00 2 days ago Scientific Business Analyst- Boston or Bay Area
Sr. Analyst/Associate, Business Operations
San Francisco, CA $125,000.00-$190,000.00 17 hours ago Fremont, CA $71,000.00-$165,000.00 1 week ago ITSM Business Analyst - Software Licensing
San Francisco, CA $100,000.00-$110,000.00 2 weeks ago Business Process Analyst – Service Procurement (SAP S2P)
Oakland, CA $155,000.00-$185,000.00 3 weeks ago AI Business Analyst - AI Strategy & Enablement
Fremont, CA $85,000.00-$95,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr