Port
Join to apply for the
Technical Support Engineer
role at
Port.io Join to apply for the
Technical Support Engineer
role at
Port.io At Port, were redefining how internal developer platforms (IDPs) are built. Our product empowers organizations to centralize infrastructure operations and enable developer self-service at scale. Were looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our users get the most out of Port - troubleshooting issues, advising on best practices, and directly influencing how we improve the product Acting as a key link between our users and our engineering team, you'll help shape both customer experience and product direction through problem solving and collaboration. If youre passionate about solving complex technical problems, thrive on collaboration, and want to contribute to the future of platform engineering, we want to hear from you. What youll do: Act as a trusted advisor : Support Port users as they integrate with technologies like Kubernetes, Terraform, and Cloud Platforms (AWS, GCP, Azure). Resolve issues end-to-end : Triage, investigate, and resolve technical support tickets. Escalate when necessary while owning follow-through. Collaborate cross-functionally : Work closely with R&D, Product, Sales Engineering, and Customer Success to deliver a seamless support experience. Be the voice of the customer : Surface trends, bugs, and usability pain points to Engineering and Product teams. Contribute to knowledge : Build and improve internal and external documentation, tutorials, and troubleshooting guides. Continuous Learning:
Stay up to date with the evolving DevOps ecosystem and continually deepen your knowledge of integrated tools and services. Provide on-call coverage : Participate in weekend on-call rotation (approximately once every 6 weeks) to ensure continuous customer support for critical issues. Who youll work with: Youll be part of a collaborative support team that sits at the intersection of Product, Engineering, and Customer Success. We value autonomy, technical rigor, and customer empathy. Working closely with Product, Engineering, and Customer Success, youll not only help resolve issues but also play a role in shaping the product and enhancing customer success strategies. Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Internet Referrals increase your chances of interviewing at Port.io by 2x Sign in to set job alerts for Technical Support Engineer roles.
Boston, MA $75,000.00-$90,000.00 4 days ago Waltham, MA $60,000.00-$75,000.00 3 weeks ago TECHNICAL SUPPORT SPECIALIST 12PM-8:30PM (ON SITE)
Boston, MA $60,000.00-$70,000.00 3 days ago Boston, MA $77,290.20-$116,401.48 2 weeks ago Boston, MA $75,000.00-$100,000.00 1 month ago Newton, MA $75,000.00-$110,000.00 4 days ago Regional Technical Support (Boston - Hybrid)
Senior Information Technology Support Engineer
Boston, MA $130,000.00-$150,000.00 3 weeks ago Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
Boston, MA $50,000.00-$62,000.00 2 months ago Desktop Technical Support Role- (24.00/hr. on W2 + Benefits)
Senior Technical Support Engineer / Escalation Engineer
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Support Engineer
role at
Port.io Join to apply for the
Technical Support Engineer
role at
Port.io At Port, were redefining how internal developer platforms (IDPs) are built. Our product empowers organizations to centralize infrastructure operations and enable developer self-service at scale. Were looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our users get the most out of Port - troubleshooting issues, advising on best practices, and directly influencing how we improve the product Acting as a key link between our users and our engineering team, you'll help shape both customer experience and product direction through problem solving and collaboration. If youre passionate about solving complex technical problems, thrive on collaboration, and want to contribute to the future of platform engineering, we want to hear from you. What youll do: Act as a trusted advisor : Support Port users as they integrate with technologies like Kubernetes, Terraform, and Cloud Platforms (AWS, GCP, Azure). Resolve issues end-to-end : Triage, investigate, and resolve technical support tickets. Escalate when necessary while owning follow-through. Collaborate cross-functionally : Work closely with R&D, Product, Sales Engineering, and Customer Success to deliver a seamless support experience. Be the voice of the customer : Surface trends, bugs, and usability pain points to Engineering and Product teams. Contribute to knowledge : Build and improve internal and external documentation, tutorials, and troubleshooting guides. Continuous Learning:
Stay up to date with the evolving DevOps ecosystem and continually deepen your knowledge of integrated tools and services. Provide on-call coverage : Participate in weekend on-call rotation (approximately once every 6 weeks) to ensure continuous customer support for critical issues. Who youll work with: Youll be part of a collaborative support team that sits at the intersection of Product, Engineering, and Customer Success. We value autonomy, technical rigor, and customer empathy. Working closely with Product, Engineering, and Customer Success, youll not only help resolve issues but also play a role in shaping the product and enhancing customer success strategies. Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Internet Referrals increase your chances of interviewing at Port.io by 2x Sign in to set job alerts for Technical Support Engineer roles.
Boston, MA $75,000.00-$90,000.00 4 days ago Waltham, MA $60,000.00-$75,000.00 3 weeks ago TECHNICAL SUPPORT SPECIALIST 12PM-8:30PM (ON SITE)
Boston, MA $60,000.00-$70,000.00 3 days ago Boston, MA $77,290.20-$116,401.48 2 weeks ago Boston, MA $75,000.00-$100,000.00 1 month ago Newton, MA $75,000.00-$110,000.00 4 days ago Regional Technical Support (Boston - Hybrid)
Senior Information Technology Support Engineer
Boston, MA $130,000.00-$150,000.00 3 weeks ago Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
Boston, MA $50,000.00-$62,000.00 2 months ago Desktop Technical Support Role- (24.00/hr. on W2 + Benefits)
Senior Technical Support Engineer / Escalation Engineer
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr