Whizz
Office Lead for Support Team / San Francisco / Full-Time
Whizz, San Francisco, California, United States, 94199
Office Lead for Support Team / San Francisco / Full-Time
Office Lead for Support Team / San Francisco / Full-Time
1 week ago Be among the first 25 applicants Position : Office Lead
Location : San Francisco
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented
Office Lead
to join our team and take charge of the day-to-day operations of one of our e-bike stores in
San Francisco .
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of
$28 - 30
per hour, along with performance-based
bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
Customer Service Management:
For New Customers:
Oversee onboarding, sales process, and product selection Process payments, set up accounts for customers Deliver bikes, explain features, and ensure new customers are satisfied
For Existing Customers:
Manage customer relationships through upselling, cross-selling extra products, and supporting repairs Coordinate repairs with the Mechanics Team and handle related payments Perform minor bike adjustments and manage the invoicing workflow
Sales & Store Reputation:
Ensure the store meets its sales targets by motivating the team and improving daily operations Maintain a positive company image on Google Maps and other public platforms by ensuring excellent service and encouraging satisfied customers to leave reviews Oversee promotional events, and store activities, to promote seasonal offers, and new product launches
Inventory & Operations Management:
Maintain accurate inventory levels and ensure the availability of products, and accessories in the store Coordinate with Operations and Logistics teams to ensure timely stock replenishment Keep the store clean, well-organized, and compliant with safety protocols
Reporting:
Prepare and submit reports on sales, inventory, and operational metrics Ensure effective communication with internal departments and leadership regarding store updates and issues
Requirements
Minimum of 2 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally Ability to multitask, work under pressure, and maintain a customer-first mindset Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required) Proficiency in ERP/CRM systems, performance metrics reporting, and task management tools
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Whizz by 2x Sign in to set job alerts for “Office Lead” roles.
San Francisco, CA $68,000.00-$85,000.00 7 months ago San Francisco, CA $85,000.00-$100,000.00 2 weeks ago San Francisco, CA $85,000.00-$100,000.00 6 days ago San Francisco, CA $25.00-$35.00 1 month ago San Francisco, CA $85,000.00-$100,000.00 4 hours ago San Francisco, CA $29.73-$37.84 5 days ago San Francisco, CA $30.27-$35.14 17 hours ago San Francisco, CA $70,000.00-$75,000.00 3 weeks ago Oakland, CA $145,000.00-$205,000.00 5 days ago Office Manager (Part-Time, Temp to Hire)
San Francisco, CA $40.00-$45.00 19 hours ago San Francisco, CA $120,000.00-$130,000.00 2 months ago Business Office Manager (Skilled Nursing Facility)
San Francisco, CA $120,000.00-$175,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Office Lead for Support Team / San Francisco / Full-Time
1 week ago Be among the first 25 applicants Position : Office Lead
Location : San Francisco
Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented
Office Lead
to join our team and take charge of the day-to-day operations of one of our e-bike stores in
San Francisco .
In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.
Your dedication will be rewarded with a competitive hourly rate of
$28 - 30
per hour, along with performance-based
bonuses.
Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!
Key Responsibilities:
Customer Service Management:
For New Customers:
Oversee onboarding, sales process, and product selection Process payments, set up accounts for customers Deliver bikes, explain features, and ensure new customers are satisfied
For Existing Customers:
Manage customer relationships through upselling, cross-selling extra products, and supporting repairs Coordinate repairs with the Mechanics Team and handle related payments Perform minor bike adjustments and manage the invoicing workflow
Sales & Store Reputation:
Ensure the store meets its sales targets by motivating the team and improving daily operations Maintain a positive company image on Google Maps and other public platforms by ensuring excellent service and encouraging satisfied customers to leave reviews Oversee promotional events, and store activities, to promote seasonal offers, and new product launches
Inventory & Operations Management:
Maintain accurate inventory levels and ensure the availability of products, and accessories in the store Coordinate with Operations and Logistics teams to ensure timely stock replenishment Keep the store clean, well-organized, and compliant with safety protocols
Reporting:
Prepare and submit reports on sales, inventory, and operational metrics Ensure effective communication with internal departments and leadership regarding store updates and issues
Requirements
Minimum of 2 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally Ability to multitask, work under pressure, and maintain a customer-first mindset Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required) Proficiency in ERP/CRM systems, performance metrics reporting, and task management tools
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Whizz by 2x Sign in to set job alerts for “Office Lead” roles.
San Francisco, CA $68,000.00-$85,000.00 7 months ago San Francisco, CA $85,000.00-$100,000.00 2 weeks ago San Francisco, CA $85,000.00-$100,000.00 6 days ago San Francisco, CA $25.00-$35.00 1 month ago San Francisco, CA $85,000.00-$100,000.00 4 hours ago San Francisco, CA $29.73-$37.84 5 days ago San Francisco, CA $30.27-$35.14 17 hours ago San Francisco, CA $70,000.00-$75,000.00 3 weeks ago Oakland, CA $145,000.00-$205,000.00 5 days ago Office Manager (Part-Time, Temp to Hire)
San Francisco, CA $40.00-$45.00 19 hours ago San Francisco, CA $120,000.00-$130,000.00 2 months ago Business Office Manager (Skilled Nursing Facility)
San Francisco, CA $120,000.00-$175,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr