Infrrd Inc.
Infrrd is a leading AI-powered Intelligent Document Processing (IDP) company that helps enterprises automate complex document-centric processes using proprietary machine learning and computer vision models. Our platform enables global enterprises to unlock valuable insights from unstructured data at scale, driving efficiency, compliance, and better decision-making.
Job Summary
As a
Customer Success Manager (CSM)
at Infrrd, you will play a key role in ensuring our customers have a positive experience with our IDP platform. You’ll learn how to guide customers through their journey—from onboarding to adoption—while supporting them in achieving their automation goals. This is an entry-level role where you will receive training, mentorship, and hands-on exposure to customer engagement, account management, and product adoption strategies. Key Responsibilities Support onboarding activities by assisting customers in setting up and learning the Infrrd platform. Develop a basic understanding of customer business needs and document workflows to align solutions. Assist senior CSMs in conducting customer meetings, business reviews, and training sessions. Monitor customer usage data and help identify early signals of adoption or challenges. Collaborate with internal teams (Product, Engineering, Delivery) to track and resolve customer issues. Educate customers on features, updates, and best practices under the guidance of senior team members. Capture customer feedback and share it with the product team to enhance user experience. Qualifications Recent graduate or 0–2 years of experience in customer-facing roles (internships or project work count!). Strong communication skills with the ability to build relationships and understand customer needs. Eagerness to learn about enterprise workflows, document-centric processes, and AI/automation solutions. Problem-solving mindset and curiosity to explore technology-driven solutions. Ability to stay organized and manage multiple tasks effectively. Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience). Why Join Infrrd Kickstart your career in
Customer Success
with mentorship from experienced leaders. Be part of a fast-growing AI company that’s transforming how enterprises work with documents. Learn cutting-edge technologies in AI, machine learning, and automation. Enjoy a supportive culture of ownership, transparency, and continuous learning. Competitive compensation, flexible work options, and opportunities for career growth.
#J-18808-Ljbffr
Customer Success Manager (CSM)
at Infrrd, you will play a key role in ensuring our customers have a positive experience with our IDP platform. You’ll learn how to guide customers through their journey—from onboarding to adoption—while supporting them in achieving their automation goals. This is an entry-level role where you will receive training, mentorship, and hands-on exposure to customer engagement, account management, and product adoption strategies. Key Responsibilities Support onboarding activities by assisting customers in setting up and learning the Infrrd platform. Develop a basic understanding of customer business needs and document workflows to align solutions. Assist senior CSMs in conducting customer meetings, business reviews, and training sessions. Monitor customer usage data and help identify early signals of adoption or challenges. Collaborate with internal teams (Product, Engineering, Delivery) to track and resolve customer issues. Educate customers on features, updates, and best practices under the guidance of senior team members. Capture customer feedback and share it with the product team to enhance user experience. Qualifications Recent graduate or 0–2 years of experience in customer-facing roles (internships or project work count!). Strong communication skills with the ability to build relationships and understand customer needs. Eagerness to learn about enterprise workflows, document-centric processes, and AI/automation solutions. Problem-solving mindset and curiosity to explore technology-driven solutions. Ability to stay organized and manage multiple tasks effectively. Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience). Why Join Infrrd Kickstart your career in
Customer Success
with mentorship from experienced leaders. Be part of a fast-growing AI company that’s transforming how enterprises work with documents. Learn cutting-edge technologies in AI, machine learning, and automation. Enjoy a supportive culture of ownership, transparency, and continuous learning. Competitive compensation, flexible work options, and opportunities for career growth.
#J-18808-Ljbffr