Pacific Groups
Desired Skills:
10–15 years of experience in Finance & Accounting transformation in a BPM/KPO or shared services environment.
Proven track record of delivering large-scale transformation and change programs across global clients.
Strong understanding of US accounting standards, CPA practices, and small/medium business client dynamics.
Ability to influence and collaborate with senior stakeholders across business, technology, and client teams
Excellent communication, analytical thinking, and strategic problem-solving skills. Exposure to global service delivery models and cross-border client engagements
Deep experience in:
Lean Six Sigma (Green or Black Belt)
RPA tools (UiPath, Automation Anywhere)
F&A platforms (QuickBooks, Sage, Xero)
BI/analytics (Power BI, Tableau)
CRM/Engagement (Salesforce, Zoho)
Job Description:
Enterprise-Wide Transformation Strategy
• Develop and execute end-to-end transformation roadmaps across Finance & Accounting domains.
• Lead structured transformation programs aligned with business goals, client expectations, and growth objectives.
• Drive future-ready operating models focusing on efficiency, agility, and digital enablement.
Digital & Intelligent Automation • Collaborate with Digital COE and IT to embed automation (RPA), AI/ML, and advanced analytics into core delivery. • Evaluate and deploy tools such as UiPath, Power BI, QBO, Sage, and Xero to streamline operations. • Create business cases for digital investments and manage benefit realization.
Operational Excellence & Process Optimization • Champion Lean Six Sigma methodologies to improve quality, reduce cycle time, and enhance client satisfaction. • Lead cross-functional Kaizen and reengineering initiatives that unlock efficiency and reduce total cost of operations. • Institutionalize best practices and frameworks for continuous improvement.
Stakeholder & Change Management • Lead transformation governance forums with CXOs, service line leaders, and external clients. • Manage organizational change by aligning people, processes, and technology. • Drive high NPS/CSAT through a client-centric approach to service delivery redesign.
Program & Performance Management • Establish PMO frameworks, dashboards, and performance metrics to track progress, risks, and ROI. • Conduct regular transformation reviews with business sponsors and operations leadership.
Capability Building & Leadership Development • Mentor and develop internal transformation talent; build a culture of innovation and accountability. • Enable operations teams to adopt a digital-first, process-thinking mindset." Qualification CA, MBA (Finance) or equivalent master’s degree. Language Proficiency (If Any ): Well conversant in verbal and written English communication Required Certifications (If Any): Certification in Project Management (PMP, Prince2) or Agile/Scaled Agile frameworks (SAFe). Computer Proficiency & specifications: Sound knowledge of MS Office, mainly MS Excel and Outlook Power BI Behavioral Competencies (ASK Framework): Error free and high accuracy expectation
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Digital & Intelligent Automation • Collaborate with Digital COE and IT to embed automation (RPA), AI/ML, and advanced analytics into core delivery. • Evaluate and deploy tools such as UiPath, Power BI, QBO, Sage, and Xero to streamline operations. • Create business cases for digital investments and manage benefit realization.
Operational Excellence & Process Optimization • Champion Lean Six Sigma methodologies to improve quality, reduce cycle time, and enhance client satisfaction. • Lead cross-functional Kaizen and reengineering initiatives that unlock efficiency and reduce total cost of operations. • Institutionalize best practices and frameworks for continuous improvement.
Stakeholder & Change Management • Lead transformation governance forums with CXOs, service line leaders, and external clients. • Manage organizational change by aligning people, processes, and technology. • Drive high NPS/CSAT through a client-centric approach to service delivery redesign.
Program & Performance Management • Establish PMO frameworks, dashboards, and performance metrics to track progress, risks, and ROI. • Conduct regular transformation reviews with business sponsors and operations leadership.
Capability Building & Leadership Development • Mentor and develop internal transformation talent; build a culture of innovation and accountability. • Enable operations teams to adopt a digital-first, process-thinking mindset." Qualification CA, MBA (Finance) or equivalent master’s degree. Language Proficiency (If Any ): Well conversant in verbal and written English communication Required Certifications (If Any): Certification in Project Management (PMP, Prince2) or Agile/Scaled Agile frameworks (SAFe). Computer Proficiency & specifications: Sound knowledge of MS Office, mainly MS Excel and Outlook Power BI Behavioral Competencies (ASK Framework): Error free and high accuracy expectation
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