Implementation Specialist

Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation. GENERAL SUMMARY The Implementation Specialist is responsible for the project management and installation of new client group benefit plans. Works closely with Delta Dental Sales Executives and Account Managers on pre and post-sales activities for individually underwritten new business acquisition and exiting business group set-up. ESSENTIAL FUNCTIONS Responsible for role of project manager for large group implementation. Primary contact for large group customers/brokers during the requirements and implementation process Coordinate new group implementation on assigned groups Assess clients' needs and requirements to ensure successful implementation Interface with brokers, group administrators (clients), and internal partners toensure accurate and timely implementation of new business Conduct new group open enrollment presentation meetings and assist with health fairs as necessary Ensure accurate system set-up for new and existing customers Supports and maintains compliance with Customer Relationship Management reporting system Serve as a department resource on health insurance exchanges Assist the proposal department with questionnaires on Request for Proposals Stay abreast of changing requirements with third party administrator and state product filings Other duties and projects as requested by management personnel. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. REQUIRED KNOWLEDGE, SKILL AND ABILITIES Ability to excel in a fast-paced, high volume, dynamic environment in order to meet the needs of our customers and internal staff Implementation project management Comfortable with public speaking Excellent communication skills, both written and verbal Strong organization skills with an ability to prioritize workload/multi-tasking Flexible with work hours and ability to work overtime as needed Self-motivation Exceptional time management skills High software proficiency with Word, Excel, Outlook, and PowerPoint Salesforce system experience (preferred) Ability to adapt to change REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree and/or equivalent work experience 2 years healthcare or insurance industry experience 2-4 years of implementation experience (preferred) WORK ENVIRONMENT/PHYSICAL DEMANDS Weight Lifting Requirements: up to 50 lbs RELATIONSHIPS Reports To:

Senior Director of Client Services Directly Manages: None External Relationships: Group Administrators (clients), Brokers, Consultants and Third Party Administrator BENEFITS & COMPENSATION Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, 401(k) plan, Paid Time Off (PTO), Holidays and days of remembrance. Visit HTTP://www.deltadentalmn.ord/employee-benefits-packages for more information. The starting salary for this position is $52,500.00 to $66,000.00 annually. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment, when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees of applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint of charge, (b) in furtherance of an investigation, proceeding, hearing, or action including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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