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Social Media Coordinator

Rate, Chicago, Illinois, United States, 60290

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Rate Job Description

Social Media Coordinator

Compensation: $50-$65k Annually

Hybrid – 2-3 days in office: 3940 N. Ravenswood, Chicago, IL

Manage and maintain Loan Officer membership within the internal Social Media program across Rate, Guaranteed Rate Affinity and OriginPoint, maintaining compliance standards. Responsibilities include: Sign-Ups Reactivations Manage and maintain the Social Media team inboxes. Responsibilities include managing both Loan Officer and internal questions about both social & the program. Questions could include, but not limited to: Social media platform and program updates Questions regarding social media strategies Any issues with platform and/or program access Questions regarding Web Marketing within CRM systems Schedule and execute content for the Social Media program by utilizing content calendars (i.e. Smartsheet) and the content publishing tool (i.e. Sprinklr). Support Social Media Manager with Bi-Weekly Social Media Trainings. Responsibilities include, but are not limited to: Writing Social Media Tip of the Week for internal emails Creating and executing weekly articles via Sharepoint Creating bi-weekly training decks using PowerPoint Support Social Media Manager with internal Social Media team web page. Responsibilities include, but are not limited to: Updating and creating PDF guides Maintain and manage approvals within our CRM content library (Total Expert) Understand all relevant internal tools (i.e. Evocalize, Total Expert, etc.) to best support Loan Officers in their digital online efforts

Job Description

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com."

Social Media Coordinator

Compensation: $50-$65k Annually

Hybrid – 2-3 days in office: 3940 N. Ravenswood, Chicago, IL

Responsibilities

Manage and maintain Loan Officer membership within the internal Social Media program across Rate, Guaranteed Rate Affinity and OriginPoint, maintaining compliance standards. Responsibilities include: Sign-Ups Terms/Cancellations Reactivations Manage and maintain the Social Media team inboxes. Responsibilities include managing both Loan Officer and internal questions about both social & the program. Questions could include, but not limited to: Social media platform and program updates Questions regarding social media strategies Any issues with platform and/or program access Questions regarding Web Marketing within CRM systems Schedule and execute content for the Social Media program by utilizing content calendars (i.e. Smartsheet) and the content publishing tool (i.e. Sprinklr). Support Social Media Manager with Bi-Weekly Social Media Trainings. Responsibilities include, but are not limited to: Writing Social Media Tip of the Week for internal emails Creating and executing weekly articles via Sharepoint Creating bi-weekly training decks using PowerPoint Support Social Media Manager with internal Social Media team web page. Responsibilities include, but are not limited to: Updating and creating PDF guides Utilizing Loom to create How-To videos Maintain and manage approvals within our CRM content library (Total Expert) Understand all relevant internal tools (i.e. Evocalize, Total Expert, etc.) to best support Loan Officers in their digital online efforts

Qualifications

Bachelor’s degree preferred 2-4 years’ full-time work experience Must have a Facebook account and basic understanding of Facebook Pages (Classic and New Experience), LinkedIn and Instagram. TikTok, X and Threads experience is a plus. Customer service experience a must. Must have strong verbal skills. Understanding of content publishing systems (Sprinklr, Sprout Social or Hootsuite preferred) Must have experience in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel and Sharepoint) Strong written skills. Experience writing captions, briefs, creating PowerPoint decks, blog articles, etc. Must have strong work ethic, organizational skills, ability to adapt and to work with a team Must have strong computer skills and ability to learn new programs/systems quickly. Bonus: Experience with Smartsheet, Workfront and Total Expert

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Applications are being accepted on an ongoing basis.

Please click this link to learn more about our benefit offerings for Washington State:

https://www.rate.com/careers/open-positions/disclosures

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