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JLL

Healthcare Transformation Director

JLL, Chicago, Illinois, United States, 60290

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Healthcare Transformation Director

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Healthcare Transformation Director

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JLL This range is provided by JLL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

$195,000.00/yr - $200,000.00/yr Healthcare Strategy & Transformation Leader

Executive Summary

JLL is seeking a dynamic Healthcare Strategy & Transformation Leader to drive comprehensive business revitalization across our healthcare division. This role will spearhead sales transformation initiatives, product development, and account management optimization to double business size within three years. The successful candidate will bridge ATG and Strategic Accounts functions while implementing critical operational improvements across the Americas healthcare portfolio.

Position Overview

Reporting Structure:

Matrix reporting across healthcare vertical (final reporting line TBD)

Scope:

Americas healthcare division supporting both ATG and Strategic Accounts

Objective:

Transform underperforming healthcare business through strategic sales enhancement, process optimization, and growth acceleration

Key Responsibilities

Sales Transformation & Technology Implementation

Lead comprehensive sales transformation initiative for HC sales team Streamline Salesforce opportunity management processes and develop CPQ business case with the aim of automating the fill quoting and pricing process: implement proposal automation Oversee Certinia implementation with the ATG Operations and finance teams

Product Development & Market Expansion

Drive ambulatory and GPO product development initiatives Identify and develop new service offerings beyond traditional real estate consulting Utilize assessment tools for enhanced client engagement and service expansion Support delivery improvements to maintain market relevance

Account Management Excellence & Governance

Redesign performance management function in collaboration with other vertical performance management teams and JLLT Implement revised account management governance framework including Momentum governance and Account Health Index Execute comprehensive client survey programs Establish systematic account growth opportunity identification processes

Operational Analysis & Process Improvement

Conduct thorough operational process analyses to identify improvement and cost-saving opportunities Partner with account teams to implement operational enhancements and monitor progress Drive creative problem-solving by challenging traditional approaches and removing implementation barriers Establish sustainable growth processes for long-term account development

Strategic Leadership & Coordination

Support account leaders with sustainability initiatives and growth strategy development Collaborate with HC MDs on talent program development and ways of working improvements Drive change management across healthcare division in partnership with division leadership

Required Qualifications

Core Competencies

Proven track record in sales transformation or sales process automation Proven track record of business growth acceleration through initiative management Strong analytical skills with ability to conduct comprehensive operational assessments Healthcare industry knowledge with understanding of relationship-driven vs. RFP-driven business models

Leadership & Communication

Executive presence with ability to influence across matrix organization Change management expertise with experience driving transformation initiatives Collaborative leadership style with ability to empower teams and develop creative solutions Strategic thinking capabilities with operational execution focus

Technical Skills

Experience with sales automation platforms Data analysis and performance management system design Project management and process improvement methodologies Client engagement and business development acumen

Success Metrics

Achievement of 3-year business doubling objective Successful implementation of sales transformation initiatives Measurable improvement in account management performance metrics Enhanced client satisfaction scores and account growth rates

This role offers the opportunity to significantly impact JLL's healthcare business trajectory while leading comprehensive transformation across multiple business functions. Seniority level

Seniority level Director Employment type

Employment type Full-time Job function

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