PetroChoice
Senior Salesforce Administrator
PetroChoice, King Of Prussia, Pennsylvania, United States, 19406
Sr. Salesforce Administrator
We are seeking a skilled and proactive Sr. Salesforce Administrator with hands-on experience in Salesforce B2B Commerce to join our team. This role will be responsible for managing, configuring, and optimizing our Salesforce environment to support scalable B2B commerce solutions, drive operational efficiency, and enhance customer experience across our digital channels. Responsibilities
Salesforce Administration Act as primary Salesforce administrator for IT-led initiatives, including B2B Commerce enhancements and cross-system integrations. Coordinate with LOB-based admins to package and validate their changes in accordance with IT standards. Own the deployment preparation for both IT and LOB Salesforce changes using version control and release tools. Review and manage Jira tickets related to Salesforce workstreams, ensuring requirements are clear and deliverables stay on track. Manage user setup, roles, profiles, permissions, and data security. Perform regular system audits and data integrity checks. Audit and maintain data quality across key Salesforce objects (e.g., Contacts, Accounts, Opportunities), including deduplication, field usage analysis, and archival strategies. Implement governance standards to improve data consistency, ownership, and lifecycle management. Assist with modernization and feature enhancements of our B2C and B2B commerce solutions. Provide input on user experience and usability improvements. B2B Commerce Implementation & Support Configure and maintain Salesforce B2B Commerce storefronts, catalogs, pricing, and product data. Implement technical components of B2B customer journeys as defined by business stakeholders (e.g., marketing, sales). Support integration with ERP, payment gateways, and other third-party systems. Customization & Optimization Customize page layouts, Lightning components, and record types to meet business needs. Build, maintain, and optimize workflows, validation rules, process builders, and flows Monitor system performance and recommend improvements for scalability and usability. Reporting & Analytics Build and maintain reports and dashboards to track KPIs and user engagement. Provide insights to sales, marketing, and operations teams based on data analysis. Training & Documentation Develop user guides and conduct training sessions for internal stakeholders. Document system configurations, processes, and change management activities. Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience. 3+ years of experience as a Salesforce Administrator. 1+ years of experience with Salesforce B2B Classic Commerce (formerly CloudCraze). 1+ years of experience with Salesforce B2B Lightning. Familiarity with version control systems (e.g., Git). Salesforce Administrator Certification required; B2B Commerce or other Salesforce certifications a plus. Strong understanding of Salesforce architecture, data model, and security. Excellent communication and problem-solving skills. Preferred Skills Experience with Apex, Visualforce, and Lightning Web Components. Experience with integration tools (e.g., Dell Boomi, Mulesoft, etc.) and REST/SOAP APIs. Experience in B2B industries such as manufacturing, wholesale, or distribution. Knowledge of CPQ or quoting, order management, and customer portals. Agile/Scrum experience in project delivery in Jira.
We are seeking a skilled and proactive Sr. Salesforce Administrator with hands-on experience in Salesforce B2B Commerce to join our team. This role will be responsible for managing, configuring, and optimizing our Salesforce environment to support scalable B2B commerce solutions, drive operational efficiency, and enhance customer experience across our digital channels. Responsibilities
Salesforce Administration Act as primary Salesforce administrator for IT-led initiatives, including B2B Commerce enhancements and cross-system integrations. Coordinate with LOB-based admins to package and validate their changes in accordance with IT standards. Own the deployment preparation for both IT and LOB Salesforce changes using version control and release tools. Review and manage Jira tickets related to Salesforce workstreams, ensuring requirements are clear and deliverables stay on track. Manage user setup, roles, profiles, permissions, and data security. Perform regular system audits and data integrity checks. Audit and maintain data quality across key Salesforce objects (e.g., Contacts, Accounts, Opportunities), including deduplication, field usage analysis, and archival strategies. Implement governance standards to improve data consistency, ownership, and lifecycle management. Assist with modernization and feature enhancements of our B2C and B2B commerce solutions. Provide input on user experience and usability improvements. B2B Commerce Implementation & Support Configure and maintain Salesforce B2B Commerce storefronts, catalogs, pricing, and product data. Implement technical components of B2B customer journeys as defined by business stakeholders (e.g., marketing, sales). Support integration with ERP, payment gateways, and other third-party systems. Customization & Optimization Customize page layouts, Lightning components, and record types to meet business needs. Build, maintain, and optimize workflows, validation rules, process builders, and flows Monitor system performance and recommend improvements for scalability and usability. Reporting & Analytics Build and maintain reports and dashboards to track KPIs and user engagement. Provide insights to sales, marketing, and operations teams based on data analysis. Training & Documentation Develop user guides and conduct training sessions for internal stakeholders. Document system configurations, processes, and change management activities. Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience. 3+ years of experience as a Salesforce Administrator. 1+ years of experience with Salesforce B2B Classic Commerce (formerly CloudCraze). 1+ years of experience with Salesforce B2B Lightning. Familiarity with version control systems (e.g., Git). Salesforce Administrator Certification required; B2B Commerce or other Salesforce certifications a plus. Strong understanding of Salesforce architecture, data model, and security. Excellent communication and problem-solving skills. Preferred Skills Experience with Apex, Visualforce, and Lightning Web Components. Experience with integration tools (e.g., Dell Boomi, Mulesoft, etc.) and REST/SOAP APIs. Experience in B2B industries such as manufacturing, wholesale, or distribution. Knowledge of CPQ or quoting, order management, and customer portals. Agile/Scrum experience in project delivery in Jira.