Systems Administrator - System Integrator

Join a fast-growing IT services company delivering proactive, secure, and responsive support to businesses nationwide. We’re currently seeking a skilled Systems Administrator with proven experience supporting small to mid-sized business environments in a Managed Service Provider (MSP) setting. In this role, you’ll take ownership of system maintenance, escalated support requests, and client infrastructure projects, working across diverse technologies and industries. This is a fully remote position with a collaborative team culture and opportunities for growth. Ready to advance your systems career with a people-first MSP? Apply now and help deliver reliable, secure IT support to businesses that depend on it. Key Responsibilities: Provide support for different systems, including, but not limited to: Windows client and server operating systems, Office 365 & MS Office 2010-2019 versions, Microsoft Exchange, Active Directory, line of business apps, mobile devices etc. Troubleshoot and resolve network-related issues, escalating as appropriate Perform duties using Help Desk system (ConnectWise) to manage service requests, respond to and resolve requests per SLAs Review proactive reports for backups, replication, etc., and remediate any issues Participate in after-hours call rotation Skills & Requirements: Minimum 2 years of experience as a Level 1 Help Desk Technician Minimum 2 years of experience as a Level II or Level III Escalation Technician Experience must be within an IT Managed Service Provider (MSP) environment Expected Results: Customer Service - Resolve all needs (including face-to-face and answering phone calls) on schedule within client expectations. Provide great experiences at all interactions with clients. Installing and configuring equipment. Successfully perform solutions for a myriad of escalated support issues Effectively use ConnectWise line of business apps to track, manage and resolve client support requests Efficiently review proactive reports and remediate any issues Salary: $50,000.00 - $70,000.00 per year

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