Scenthound Lake Zurich, IL
Membership Sales Associate - $22/hr plus commission (Dog Grooming)
Scenthound Lake Zurich, IL, Lake Zurich, Illinois, United States, 60047
Job Description
Job Description Front Desk Sales Associate Full Time Total Average Compensation:
$20$22/hour (Plus Additional Sales Bonus Opportunities) Schedule:
3540 hours/week | Closed Sundays Location:
Lake Zurich & Buffalo Grove, Illinois
Who We Are
Scenthound isnt your typical dog grooming shopwere transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative
membership-based model
ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, were more than just dog loverswere a
mission-driven
team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a
collaborative culture
built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
Dog First
We speak dog. One Pack
We support each other. Bring Love
We love what we do. Seek Growth
We invest in ourselves and each other. Make a Difference
We are the change.
About the Role
As a
Front Desk Sales Associate , you are the first impression of Scenthound. This role is a blend of
sales, customer service, and operational excellence.
Youll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking.
This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results.
What Youll Do
Manage inbound leads through our CRM, schedule appointments Educate customers about our services to
drive membership and product sales Meet or exceed sales KPIs:
Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales Recommend add-on services based on dog needs Deliver an exceptional, informative customer experienceevery time Collaborate with grooming and management teams for optimal scheduling and service delivery Troubleshoot customer concerns and ensure satisfaction Help maintain a safe, clean, and welcoming front-of-house environment
What Were Looking For
Sales Experience:
Background in retail, hospitality, or membership-based sales is preferred Customer Service:
Experience providing high-quality, solutions-based service Dog Lover:
Passion for pet health and wellness is a plus Strong Communicator:
Comfortable speaking with customers
and teammates in a professional, approachable way Tech-Savvy:
Familiar with CRM, POS, and scheduling systems Analytical:
Ability to read and act on performance data Leadership Potential:
Motivated to take initiative and support team success
Benefits & Perks
Clear career path:
Advancement to Groomer, Assistant Manager, or Scenter Manager Health benefits:
Medical, dental, and vision (for full-time employees) Paid Holidays:
4 in a Year Time off:
Paid time off (PTO) for both full- and part-time team members Work-life balance:
No late evenings, and closed on Sundays Unlimited:
Snacks and Drinks on the house Free Grooming:
Bring in your pet for free grooming once a month Financial perks:
Participation in tip pool, merit-based raises Bonus opportunities
up to $500/month based on results Be part of something bigger:
Opportunity to grow with a woman-owned small business making a difference in the community
Ready to Join the Pack?
If you're a people-person, a self-starter, and a dog lover who thrives in a results-driven role, we want to meet you! Apply now and help redefine the dog grooming experience.
Contact Valerie Converse at
vconverse@scenthound.com
to apply or for more information.
Job Description Front Desk Sales Associate Full Time Total Average Compensation:
$20$22/hour (Plus Additional Sales Bonus Opportunities) Schedule:
3540 hours/week | Closed Sundays Location:
Lake Zurich & Buffalo Grove, Illinois
Who We Are
Scenthound isnt your typical dog grooming shopwere transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative
membership-based model
ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, were more than just dog loverswere a
mission-driven
team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a
collaborative culture
built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
Dog First
We speak dog. One Pack
We support each other. Bring Love
We love what we do. Seek Growth
We invest in ourselves and each other. Make a Difference
We are the change.
About the Role
As a
Front Desk Sales Associate , you are the first impression of Scenthound. This role is a blend of
sales, customer service, and operational excellence.
Youll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking.
This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results.
What Youll Do
Manage inbound leads through our CRM, schedule appointments Educate customers about our services to
drive membership and product sales Meet or exceed sales KPIs:
Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales Recommend add-on services based on dog needs Deliver an exceptional, informative customer experienceevery time Collaborate with grooming and management teams for optimal scheduling and service delivery Troubleshoot customer concerns and ensure satisfaction Help maintain a safe, clean, and welcoming front-of-house environment
What Were Looking For
Sales Experience:
Background in retail, hospitality, or membership-based sales is preferred Customer Service:
Experience providing high-quality, solutions-based service Dog Lover:
Passion for pet health and wellness is a plus Strong Communicator:
Comfortable speaking with customers
and teammates in a professional, approachable way Tech-Savvy:
Familiar with CRM, POS, and scheduling systems Analytical:
Ability to read and act on performance data Leadership Potential:
Motivated to take initiative and support team success
Benefits & Perks
Clear career path:
Advancement to Groomer, Assistant Manager, or Scenter Manager Health benefits:
Medical, dental, and vision (for full-time employees) Paid Holidays:
4 in a Year Time off:
Paid time off (PTO) for both full- and part-time team members Work-life balance:
No late evenings, and closed on Sundays Unlimited:
Snacks and Drinks on the house Free Grooming:
Bring in your pet for free grooming once a month Financial perks:
Participation in tip pool, merit-based raises Bonus opportunities
up to $500/month based on results Be part of something bigger:
Opportunity to grow with a woman-owned small business making a difference in the community
Ready to Join the Pack?
If you're a people-person, a self-starter, and a dog lover who thrives in a results-driven role, we want to meet you! Apply now and help redefine the dog grooming experience.
Contact Valerie Converse at
vconverse@scenthound.com
to apply or for more information.