Scenthound Lake Zurich, IL
Store Manager, Buffalo Grove - Dog Grooming (upto $26 per hour)
Scenthound Lake Zurich, IL, Lake Zurich, Illinois, United States, 60047
Job Description
Job Description
Store Manager Full Time Total Average Compensation: upto $26/hour Schedule:
3540 hours/week | Closed Sundays Location:
Buffalo Grove, Illinois
Who We Are
Scenthound isnt your typical dog grooming shopwere transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative
membership-based model
ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, were more than just dog loverswere a
mission-driven
team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a
collaborative culture
built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
Dog First
We speak dog. One Pack
We support each other. Bring Love
We love what we do. Seek Growth
We invest in ourselves and each other. Make a Difference
We are the change. About the Role
As a
Store Manager , youll play a critical role in delivering high-quality grooming services to our pet friends. Youll ensure dogs receive exceptional care while helping other team members complete their grooming services and also learn from you in a positive, professional environment.
If you're passionate about grooming, eager to help others, and excited about growth opportunities, this role is for you.
What Youll Do
The Store Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires:
o Management experience Be a Mentor & a Coach
o Customer Service Experience (Retail and Restaurant)
o Membership-based business Experience (Orange Theory, Stretch Zone, etc)
o Sales Experience especially in Membership Sales; Up Sell and Cross Sell
o Train, coach, and mentor new and existing groomers, as required
o Support a clean, safe, and efficient work environment
o Maintain a positive, team-oriented atmosphere that fosters learning and open communication
o Monitor workflow, help where needed, ensure smooth daily operations, make improvement recommendations where needed
o Uphold all sanitation and safety standards to protect dogs and team members
What Were Looking For
We are searching for a Rockstar Manager who leads with integrity, honesty, and compassion. A successful GM is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with emphasis on critical KPIs: Schedule Adherence, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
The person needs to be passionate about building a business. They need to be someone who is looking to grow into a GM of Operations overseeing multiple stores as we grow our business in the next 2 years and move to a salaried position.
What you will be doing
Drive membership sales in-store and on the phone through health and wellness education
Identify customer issues and drive up-sell of products and add-on services during visit
Maintain a knowledgeable team that prioritizes dog wellness and safety
Own responsibility for staff scheduling, on-time report to work, and schedule planning
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership, training, and performance reviews
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep staff on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; Resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices
Benefits & Perks
Health benefits:
Medical, dental, and vision (for full-time employees) Paid Holidays:
4 in a Year Time off:
Paid time off (PTO) for both full- and part-time team members Work-life balance:
No late evenings, and closed on Sundays Unlimited:
Snacks and Drinks on the house Free Grooming:
Bring in your pet for free grooming once a month Financial perks:
Participation in tip pool, merit-based raises Be part of something bigger:
Opportunity to grow with a woman-owned small business making a difference in the community Ready to Join the Pack?
If youre a confident leader with a heart for dogs and a passion for teaching others, wed love to meet you. Join a team that values growth, wellness, and the human-dog connection.
Contact Valerie Converse at
vconverse@scenthound.com
to apply or for more information.
Job Description
Store Manager Full Time Total Average Compensation: upto $26/hour Schedule:
3540 hours/week | Closed Sundays Location:
Buffalo Grove, Illinois
Who We Are
Scenthound isnt your typical dog grooming shopwere transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative
membership-based model
ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, were more than just dog loverswere a
mission-driven
team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a
collaborative culture
built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
Dog First
We speak dog. One Pack
We support each other. Bring Love
We love what we do. Seek Growth
We invest in ourselves and each other. Make a Difference
We are the change. About the Role
As a
Store Manager , youll play a critical role in delivering high-quality grooming services to our pet friends. Youll ensure dogs receive exceptional care while helping other team members complete their grooming services and also learn from you in a positive, professional environment.
If you're passionate about grooming, eager to help others, and excited about growth opportunities, this role is for you.
What Youll Do
The Store Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires:
o Management experience Be a Mentor & a Coach
o Customer Service Experience (Retail and Restaurant)
o Membership-based business Experience (Orange Theory, Stretch Zone, etc)
o Sales Experience especially in Membership Sales; Up Sell and Cross Sell
o Train, coach, and mentor new and existing groomers, as required
o Support a clean, safe, and efficient work environment
o Maintain a positive, team-oriented atmosphere that fosters learning and open communication
o Monitor workflow, help where needed, ensure smooth daily operations, make improvement recommendations where needed
o Uphold all sanitation and safety standards to protect dogs and team members
What Were Looking For
We are searching for a Rockstar Manager who leads with integrity, honesty, and compassion. A successful GM is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with emphasis on critical KPIs: Schedule Adherence, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
The person needs to be passionate about building a business. They need to be someone who is looking to grow into a GM of Operations overseeing multiple stores as we grow our business in the next 2 years and move to a salaried position.
What you will be doing
Drive membership sales in-store and on the phone through health and wellness education
Identify customer issues and drive up-sell of products and add-on services during visit
Maintain a knowledgeable team that prioritizes dog wellness and safety
Own responsibility for staff scheduling, on-time report to work, and schedule planning
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership, training, and performance reviews
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep staff on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; Resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices
Benefits & Perks
Health benefits:
Medical, dental, and vision (for full-time employees) Paid Holidays:
4 in a Year Time off:
Paid time off (PTO) for both full- and part-time team members Work-life balance:
No late evenings, and closed on Sundays Unlimited:
Snacks and Drinks on the house Free Grooming:
Bring in your pet for free grooming once a month Financial perks:
Participation in tip pool, merit-based raises Be part of something bigger:
Opportunity to grow with a woman-owned small business making a difference in the community Ready to Join the Pack?
If youre a confident leader with a heart for dogs and a passion for teaching others, wed love to meet you. Join a team that values growth, wellness, and the human-dog connection.
Contact Valerie Converse at
vconverse@scenthound.com
to apply or for more information.