BioSpace, Inc.
Job Details
Job Details Description
What We're Looking For
The Client Care Specialist will assist and promote Eagle services to both current and potential new clients while providing customer service support.
What You Will Do
• Provide customer service by communicating services, events, new products and programs, making outbound calls, assisting with troubleshooting customer's requests, and providing resolutions
• Proactive customer communication and follow up on testing, test results, and samples
• Support customer requests, i.e. sample tracking, web support, quote coordination, etc.
• Educating customer and helping them understand issues related to testing, quality, regulations, and compliance
• Identify and follow up on new customer requests
• Establish relationships with specific accounts and foster key relationships
• Develop and maintain relationships with clients and their teams, i.e. technicians, pharmacists, managers, owners, etc.
• Comply with Company policies, CGMPs, ISO 17025, and all applicable SOPs
• Develop and demonstrate advanced level of knowledge of Eagle's product and services
• Assist with special projects as assigned
Who You Are
• Bachelor of Science Degree (Chemistry/Microbiology preferred) or two years of business experiences
• Two years of related sales, marketing, or customer service experience
• Prior experience in a service environment using a Customer Relationship Management (CRM) system
• Excellent verbal and written communication skills, along with the ability to effectively communicate a resolution
• Excellent problem solving, organizational, interpersonal, and math skills
• Must be detail oriented and a self-starter
• Experience using sales techniques, i.e. up selling and cross selling
• Ability to work independently in a deadline-oriented environment
• Excellent comprehension and multi-tasking skills
• Advanced level computer skills in Microsoft Word, Excel, Outlook, Internet, a contact management system and/or a customer relationship management system
• CPhT, a plus
Who We Are
Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at www.eagleanalytical.com.
Qualifications Skills
Behaviors : Motivations : Education Required Associates or better.
Experience Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Company
Eagle, established in 2003, began as a dedicated partner addressing regulatory needs in the compounding industry. Over the years, it has evolved into a premier scientific solutions provider, with a distinguished FDA-registered CGMP testing/calibration laboratory spanning over 80,000 square feet. Equipped with state-of-the-art instrumentation, cutting-edge technologies, and advanced methodologies, Eagle delivers tailored, high-quality scientific solutions designed to meet the most rigorous industry standards.
Eagle is uniquely positioned to serve a diverse range of clients, including pharmaceutical drug and device manufacturers, 503B outsourcing facilities, 503A compounding pharmacies, hospitals, and clinical research organizations. We proudly serve clients throughout North America and globally.
Eagle's Mission
Our desire, dedication, and discipline to ensure that patient safety is at the forefront of everything we do and our holistic approach to resolving your compliance needs make Eagle a truly unique organization.
Our Vision
To guide and educate pharmacists and healthcare professionals to utilize fact-based decision-making to create science-based solutions. Research and develop innovative scientific approaches to solve healthcare challenges.
Company info Location 11111 S. Wilcrest Dr. Suite S1000 Houston TX 77099 United States
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Job Details Description
What We're Looking For
The Client Care Specialist will assist and promote Eagle services to both current and potential new clients while providing customer service support.
What You Will Do
• Provide customer service by communicating services, events, new products and programs, making outbound calls, assisting with troubleshooting customer's requests, and providing resolutions
• Proactive customer communication and follow up on testing, test results, and samples
• Support customer requests, i.e. sample tracking, web support, quote coordination, etc.
• Educating customer and helping them understand issues related to testing, quality, regulations, and compliance
• Identify and follow up on new customer requests
• Establish relationships with specific accounts and foster key relationships
• Develop and maintain relationships with clients and their teams, i.e. technicians, pharmacists, managers, owners, etc.
• Comply with Company policies, CGMPs, ISO 17025, and all applicable SOPs
• Develop and demonstrate advanced level of knowledge of Eagle's product and services
• Assist with special projects as assigned
Who You Are
• Bachelor of Science Degree (Chemistry/Microbiology preferred) or two years of business experiences
• Two years of related sales, marketing, or customer service experience
• Prior experience in a service environment using a Customer Relationship Management (CRM) system
• Excellent verbal and written communication skills, along with the ability to effectively communicate a resolution
• Excellent problem solving, organizational, interpersonal, and math skills
• Must be detail oriented and a self-starter
• Experience using sales techniques, i.e. up selling and cross selling
• Ability to work independently in a deadline-oriented environment
• Excellent comprehension and multi-tasking skills
• Advanced level computer skills in Microsoft Word, Excel, Outlook, Internet, a contact management system and/or a customer relationship management system
• CPhT, a plus
Who We Are
Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at www.eagleanalytical.com.
Qualifications Skills
Behaviors : Motivations : Education Required Associates or better.
Experience Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Company
Eagle, established in 2003, began as a dedicated partner addressing regulatory needs in the compounding industry. Over the years, it has evolved into a premier scientific solutions provider, with a distinguished FDA-registered CGMP testing/calibration laboratory spanning over 80,000 square feet. Equipped with state-of-the-art instrumentation, cutting-edge technologies, and advanced methodologies, Eagle delivers tailored, high-quality scientific solutions designed to meet the most rigorous industry standards.
Eagle is uniquely positioned to serve a diverse range of clients, including pharmaceutical drug and device manufacturers, 503B outsourcing facilities, 503A compounding pharmacies, hospitals, and clinical research organizations. We proudly serve clients throughout North America and globally.
Eagle's Mission
Our desire, dedication, and discipline to ensure that patient safety is at the forefront of everything we do and our holistic approach to resolving your compliance needs make Eagle a truly unique organization.
Our Vision
To guide and educate pharmacists and healthcare professionals to utilize fact-based decision-making to create science-based solutions. Research and develop innovative scientific approaches to solve healthcare challenges.
Company info Location 11111 S. Wilcrest Dr. Suite S1000 Houston TX 77099 United States
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