BioSpace, Inc.
Job Details
Job Details Description
Position Summary
The IT Tech role is responsible for managing and maintaining both IT infrastructure and laboratory instrument software to ensure smooth operations and data integrity. This includes troubleshooting technical issues, supporting system upgrades, and coordinating with offsite IT teams and vendors. The position also involves providing user support, managing inventory, and collaborating with engineering and quality teams to ensure compliance with regulatory standards.
Essential Responsibilities Assist and maintain local in-house servers, Internet infrastructure, and related equipment (e.g., switches, panels, cabling). Manage IT and electrical inventory, including cords, backup batteries, cables, and printers. Provide day-to-day troubleshooting support for computers, headsets, software, printers, SharePoint, and other technical tools used in both the laboratory and office environments. File support tickets for issues such as user lockouts, software installations, new computer assignments, and technical troubleshooting. Assist and troubleshoot software for laboratory instruments, including Scan RDI and Empower systems. Assist with the Laboratory Environmental Monitoring System (LIMS), including user management, alarm handling, email notifications, and archiving process for Scan RDI and Empower server data, ensuring smooth data transfer to cloud servers. Support the maintenance and updates of laboratory software to ensure compliance with operational standards and maintain data integrity. Adhere to and support company cybersecurity policies. Research solutions using available information resources and advise users on the appropriate actions. Actively participate in IT projects that fall outside the scope of help desk tickets. Stay up to date with system information, changes, and updates. Assist with related special projects, as assigned Qualifications
Working knowledge of relevant software, hardware, and equipment operations. Strong customer service skills and experience. Proven experience in troubleshooting and providing help desk support. Effective oral and written communication skills. Strong problem-solving and technical support abilities. Qualifications Skills
Behaviors : Motivations : Education
Experience Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Company
Eagle, established in 2003, began as a dedicated partner addressing regulatory needs in the compounding industry. Over the years, it has evolved into a premier scientific solutions provider, with a distinguished FDA-registered CGMP testing/calibration laboratory spanning over 80,000 square feet. Equipped with state-of-the-art instrumentation, cutting-edge technologies, and advanced methodologies, Eagle delivers tailored, high-quality scientific solutions designed to meet the most rigorous industry standards.
Eagle is uniquely positioned to serve a diverse range of clients, including pharmaceutical drug and device manufacturers, 503B outsourcing facilities, 503A compounding pharmacies, hospitals, and clinical research organizations. We proudly serve clients throughout North America and globally.
Eagle's Mission
Our desire, dedication, and discipline to ensure that patient safety is at the forefront of everything we do and our holistic approach to resolving your compliance needs make Eagle a truly unique organization.
Our Vision
To guide and educate pharmacists and healthcare professionals to utilize fact-based decision-making to create science-based solutions. Research and develop innovative scientific approaches to solve healthcare challenges.
Company info Location 11111 S. Wilcrest Dr. Suite S1000 Houston TX 77099 United States
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Job Details Description
Position Summary
The IT Tech role is responsible for managing and maintaining both IT infrastructure and laboratory instrument software to ensure smooth operations and data integrity. This includes troubleshooting technical issues, supporting system upgrades, and coordinating with offsite IT teams and vendors. The position also involves providing user support, managing inventory, and collaborating with engineering and quality teams to ensure compliance with regulatory standards.
Essential Responsibilities Assist and maintain local in-house servers, Internet infrastructure, and related equipment (e.g., switches, panels, cabling). Manage IT and electrical inventory, including cords, backup batteries, cables, and printers. Provide day-to-day troubleshooting support for computers, headsets, software, printers, SharePoint, and other technical tools used in both the laboratory and office environments. File support tickets for issues such as user lockouts, software installations, new computer assignments, and technical troubleshooting. Assist and troubleshoot software for laboratory instruments, including Scan RDI and Empower systems. Assist with the Laboratory Environmental Monitoring System (LIMS), including user management, alarm handling, email notifications, and archiving process for Scan RDI and Empower server data, ensuring smooth data transfer to cloud servers. Support the maintenance and updates of laboratory software to ensure compliance with operational standards and maintain data integrity. Adhere to and support company cybersecurity policies. Research solutions using available information resources and advise users on the appropriate actions. Actively participate in IT projects that fall outside the scope of help desk tickets. Stay up to date with system information, changes, and updates. Assist with related special projects, as assigned Qualifications
Working knowledge of relevant software, hardware, and equipment operations. Strong customer service skills and experience. Proven experience in troubleshooting and providing help desk support. Effective oral and written communication skills. Strong problem-solving and technical support abilities. Qualifications Skills
Behaviors : Motivations : Education
Experience Licenses & Certifications
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Company
Eagle, established in 2003, began as a dedicated partner addressing regulatory needs in the compounding industry. Over the years, it has evolved into a premier scientific solutions provider, with a distinguished FDA-registered CGMP testing/calibration laboratory spanning over 80,000 square feet. Equipped with state-of-the-art instrumentation, cutting-edge technologies, and advanced methodologies, Eagle delivers tailored, high-quality scientific solutions designed to meet the most rigorous industry standards.
Eagle is uniquely positioned to serve a diverse range of clients, including pharmaceutical drug and device manufacturers, 503B outsourcing facilities, 503A compounding pharmacies, hospitals, and clinical research organizations. We proudly serve clients throughout North America and globally.
Eagle's Mission
Our desire, dedication, and discipline to ensure that patient safety is at the forefront of everything we do and our holistic approach to resolving your compliance needs make Eagle a truly unique organization.
Our Vision
To guide and educate pharmacists and healthcare professionals to utilize fact-based decision-making to create science-based solutions. Research and develop innovative scientific approaches to solve healthcare challenges.
Company info Location 11111 S. Wilcrest Dr. Suite S1000 Houston TX 77099 United States
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